|
Post by Wes Cameron on Jan 23, 2019 2:13:31 GMT
Good on you. But some disagreeing in a civilized manner can still amount to ganging up, and some hold grudges...just saying.
|
|
|
Post by zabazagobo on Jan 23, 2019 2:36:31 GMT
dchisenh It's what I thought at first too, til I saw the details and the pictures of the defects. I think we can all agree that it's a bummer of a sword, and that KoA should have done a much better job with shipping. the OP mentioned that the combined shipping chargers would amount to roughly half of the sword (guessing he's not in the U.S. if that's the case, otherwise that's crazy high charges), so KoA not only shipping out that munitions grade sword as new but then sticking to the return shipping policy is irksome. I think we agree there. Didn't mean to single you out or anything, you just happened to be one of the most recent posts on the thread.
nddave It just seems we have starkly different opinions of what an ethical or equitable resolution would have been here. I honestly think KoA telling the OP to pay for return shipping on something they gone done goofed on is just ridiculous and out of line. And that's fine, this is just a business practice that I find reprehensible. Sure, he shot himself in the foot with his correspondence, but hey whatever. Let's just let this one out to pasture, eh? Wes Cameron , theophilus736 , Jordan Williams , The Levin Lance : yep, yep, yep and yep. Exactly what I was saying, only y'all are way better at being concise than I am. Kult of Athena is not infallible, and in this case this is a blunder that's totally on them as far as the product goes and return procedure. It's not customer friendly when they're the ones who dropped the ball. And as mentioned, if their coverage for the return shipping in an atypical situation like this is too financially strenuous on them, they should reconsider their business model.
Zen_Hydra Akuna Mahtata (or however that's spelled, lol) to you too good sir
ulfmaer and hey, if nothing else, you can pull a George Costanza or Jerry Seinfield and name this sword "The Grievance Stick" for Festivus shenanigans
|
|
pgandy
Moderator
Senior Forumite
Posts: 10,296
|
Post by pgandy on Jan 23, 2019 2:38:18 GMT
I think we are beginning to beat a dead horse here.
|
|
|
Post by zabazagobo on Jan 23, 2019 2:39:48 GMT
I think we are beginning to beat a dead horse here. It's still twitching lol
|
|
|
Post by Jordan Williams on Jan 23, 2019 2:41:13 GMT
It could also be a decent beater and a sword to learn on in terms of making new grips, modifying the guard to get rid of the space, or even blade reprofiling.
|
|
|
Post by zabazagobo on Jan 23, 2019 2:49:33 GMT
It could also be a decent beater and a sword to learn on in terms of making new grips, modifying the guard to get rid of the space, or even blade reprofiling. Exactly. Could become a good sword to practice with, not just with techniques but also polishing, profiling and customization. "If life hands you lemons..." and all that.
Speaking of lemons, I miss Holg. We never did finalize our lemonade stand business plans lol
|
|
|
Post by nddave on Jan 23, 2019 3:21:48 GMT
zabazagobo, Yet that was his purpose with this thread was it not? Yea I agree return shipping should be on the vendor in such a situation but as we've obviously both read in the corresponding emails he provided he did in fact shot himself in the foot or better put crammed it into his mouth and as a result got what he got as far as less sympathetic customer service goes. Obviously as this thread shows others have been compensated shipping on returns (unless they're lying to make KoA look good but come on) so I wouldn't cross off had he handled the situation better or even asked for shipping labels over discounts that he would have in fact got it. Things you should obviously do before sending derogatory reviews right? Ok so here we are ulfmaer, Playing the tiny violin still and clinging to the few more excitable posters who you feel are in your defense... Then again you keep stating your not pushing any agenda here yet keep playing victim to those that are in truth neither attacking you or even defending KoA as much as simply viewing the situation and giving their opinion on it. Don't like what we have to say? Well I suggest blogging rather than posting on a open forum. This is a friendly place with an excellent group of members. If you feel we're some lynch mob then thats on you and perhaps you should reflect on that and your own behaviors before casting judgment on a whole forum or its members simply because nobody is justifying you and your poor behavior in both this thread and your buyer transaction. Here's something else I don't get, you claim this sword is unusable and a wallhanger yet in the few other threads you've posted you do nothing but praise the sword. So what gives? Is it this horrible broken not "battle ready" sword you got hosed on like you say here or is it the sword you "absolutely love", as you state in this thread? sbg-sword-forum.forums.net/thread/56417/list-all-xviiic-swords-outI mean come on how can we take you serious when you can't even be honest with us?
|
|
|
Post by Jordan Williams on Jan 23, 2019 4:23:38 GMT
He did get hosed on the sword tho, I mean it arrived in the condition that someone who would have owned it for years and practiced sharpening on it would have been.
You can like a sword and be disappointed in its condition - for instance I absolutely loved an 1840 I got, But it was in such bad undisclosed condition I had to return it.
|
|
|
Post by dchisenh on Jan 23, 2019 4:59:35 GMT
No worries Zaba. I just found the 'ganging up' label odd since I was just stating my view of the situation, which a few others happened to agree with.
OP, you've made your decision on keeping the sword, have said your peace here and hopefully learned a few things about dealing with customer service and ordering online.
|
|
|
Post by nddave on Jan 23, 2019 5:15:00 GMT
He did get hosed on the sword tho, I mean it arrived in the condition that someone who would have owned it for years and practiced sharpening on it would have been. You can like a sword and be disappointed in its condition - for instance I absolutely loved an 1840 I got, But it was in such bad undisclosed condition I had to return it. I agree that the sword was sent out in bad condition and never should have. I wouldn't say he got hosed though. If you read the emails the representative addresses his issues and offers a refund or replacement. It seems he misunderstood their response of minor cosmetic defects being common of budget items and misunderstood that as them calling him a liar. I think this more or less goes back to the typical complaints that KoA deals with of people buying a budget Euro or even katana and expecting an Albion or Nihonto level sword. It seems a common general response to quell those that are upset or even over expecting of a budget sword. I mean many here have even responded with similar responses to new members who may not understand how price can effect the attention to detail and craftsmanship of a sword. Especially if they are disappointed or expected too much from their budget purchase. I wouldn't be surprised if had he been more cordial and even requested free shipping over a discounted item (or addressed customer service before posting derogatory reviews) the representative would have obliged. We'll never know though because of the way it went and ended.
|
|
stormmaster
Member
I like viking/migration era swords
Posts: 7,649
|
Post by stormmaster on Jan 23, 2019 5:28:21 GMT
I feel everyone could of handled the situation a bit better from what I've read both on the ops part and koa, but what's done is done and now you just gotta sleep in the bed you made
|
|
|
Post by zabazagobo on Jan 23, 2019 5:31:15 GMT
Since this is already enough of a dumpster fire, anyone feel like adding some DSA?
Okay, I'll see myself out now lol
|
|
|
Post by ulfmaer on Jan 23, 2019 6:10:12 GMT
I agree with everyone on the fact that this post is done. Let’s drag it out back, shoot it in the head, and be done with it lol
|
|
|
Post by Wes Cameron on Jan 23, 2019 13:05:01 GMT
zabazagobo , Yet that was his purpose with this thread was it not? Yea I agree return shipping should be on the vendor in such a situation but as we've obviously both read in the corresponding emails he provided he did in fact shot himself in the foot or better put crammed it into his mouth and as a result got what he got as far as less sympathetic customer service goes. Obviously as this thread shows others have been compensated shipping on returns (unless they're lying to make KoA look good but come on) so I wouldn't cross off had he handled the situation better or even asked for shipping labels over discounts that he would have in fact got it. Things you should obviously do before sending derogatory reviews right? Ok so here we are ulfmaer , Playing the tiny violin still and clinging to the few more excitable posters who you feel are in your defense... Then again you keep stating your not pushing any agenda here yet keep playing victim to those that are in truth neither attacking you or even defending KoA as much as simply viewing the situation and giving their opinion on it. Don't like what we have to say? Well I suggest blogging rather than posting on a open forum. This is a friendly place with an excellent group of members. If you feel we're some lynch mob then thats on you and perhaps you should reflect on that and your own behaviors before casting judgment on a whole forum or its members simply because nobody is justifying you and your poor behavior in both this thread and your buyer transaction. Here's something else I don't get, you claim this sword is unusable and a wallhanger yet in the few other threads you've posted you do nothing but praise the sword. So what gives? Is it this horrible broken not "battle ready" sword you got hosed on like you say here or is it the sword you "absolutely love", as you state in this thread? sbg-sword-forum.forums.net/thread/56417/list-all-xviiic-swords-outI mean come on how can we take you serious when you can't even be honest with us? This is the kind of post I was referring to. Holier than thou, calling down, belittling. Serves no positive purpose, takes the OP's words and twists them into something that was not, and then accuses the OP of being dishonest. With post's like this, it's no wonder a lot of good people have left this forum or come here very sporadically.
|
|
|
Post by Wes Cameron on Jan 23, 2019 13:11:33 GMT
I agree with everyone on the fact that this post is done. Let’s drag it out back, shoot it in the head, and be done with it lol Probably, but not before some things that needed addressing were addressed. Best of luck to you. Hope your future dealings are way better than this one went. Okay, BANG it's dead, lol.
|
|
|
Post by nddave on Jan 23, 2019 17:29:00 GMT
zabazagobo , Yet that was his purpose with this thread was it not? Yea I agree return shipping should be on the vendor in such a situation but as we've obviously both read in the corresponding emails he provided he did in fact shot himself in the foot or better put crammed it into his mouth and as a result got what he got as far as less sympathetic customer service goes. Obviously as this thread shows others have been compensated shipping on returns (unless they're lying to make KoA look good but come on) so I wouldn't cross off had he handled the situation better or even asked for shipping labels over discounts that he would have in fact got it. Things you should obviously do before sending derogatory reviews right? Ok so here we are ulfmaer , Playing the tiny violin still and clinging to the few more excitable posters who you feel are in your defense... Then again you keep stating your not pushing any agenda here yet keep playing victim to those that are in truth neither attacking you or even defending KoA as much as simply viewing the situation and giving their opinion on it. Don't like what we have to say? Well I suggest blogging rather than posting on a open forum. This is a friendly place with an excellent group of members. If you feel we're some lynch mob then thats on you and perhaps you should reflect on that and your own behaviors before casting judgment on a whole forum or its members simply because nobody is justifying you and your poor behavior in both this thread and your buyer transaction. Here's something else I don't get, you claim this sword is unusable and a wallhanger yet in the few other threads you've posted you do nothing but praise the sword. So what gives? Is it this horrible broken not "battle ready" sword you got hosed on like you say here or is it the sword you "absolutely love", as you state in this thread? sbg-sword-forum.forums.net/thread/56417/list-all-xviiic-swords-outI mean come on how can we take you serious when you can't even be honest with us? This is the kind of post I was referring to. Holier than thou, calling down, belittling. Serves no positive purpose, takes the OP's words and twists them into something that was not, and then accuses the OP of being dishonest. With post's like this, it's no wonder a lot of good people have left this forum or come here very sporadically. I'd like to know where I twisted his words. I looked at his thread objectively took into account the situation, his original post and replies as well as the Emails he posted. I then seen another thread he posted where he literally states he loves his Arbedo. Sorry but the facts just don't add up here. If you take such as "belittling" or "snobby" then you don't seem to have much of a grasp on the discussion. Seems to me like you're simply instigating for the sakeof instigating. Anyone can read those emails and see the KoA representative was neither rude nor aggressive to him. They speak for themselves so perhaps you should go back to page 2 and reread them before casting judgment on me for simply viewing the facts.
|
|
|
Post by Sir Thorfinn on Jan 23, 2019 19:44:07 GMT
So... The horse is dead. Points have been made. Splatter everywhere. Might just wanna let this one go.
|
|
|
Post by Wes Cameron on Jan 23, 2019 20:38:59 GMT
Watch it to the end and have your sound up or you'll miss out.
|
|
|
Post by Adrian Jordan on Jan 23, 2019 23:37:04 GMT
Boom, a great reason not to have too many threads open at once. Sorry guys.
|
|
|
Post by mpsmith47304 on Feb 7, 2019 14:44:15 GMT
Hmmm.... firstly... paragraphs. Use them. It's hard to read that Wall of Text. Secondly.... the scratches and scuffs on the blade are certainly not ideal, and I would be irritated, but they are not the end of the world. I've gotten swords directly from MRL that had quite a few scratches... a little emery paper and the problem goes away . None-the-less, I think KoA should throw the sword on the buffing wheel if that happens. The wobbly edge? I've seen stuff like like on Windlass swords more than once. They are hand made. They are at the cheap end of the market. You'll find original medieval swords with worse, for sure. I wouldn't sweat that. FWIW, I have a Del Tin I had KoA sharpen arriving tomorrow. I'll let you all know how that goes.
|
|