Post by ulfmaer on Jan 21, 2019 2:44:36 GMT
As promised
These are the emails, as you’ll see, everything is civil and professional on both ends for the most part. Also I will admit when I’m wrong and say that my description of event were not wholly accurate going back through the emails. Again it was the denial of responsibility, not addressing everything, and slight dismissive tone in some that I was not ok with, as well as the last email in reply to my review not being posted though. For some reason the first email I sent is no where to be found 🤷🏻♂️ so it starts with their first reply. Also I’ve removed a few things here and there that aren’t relevant and private info, as well as excluding the names of the employees.
Them: Hello
I apologize for the delay on your comment. With the way our website works comments must be added manually to the site and are not posted automatically. I can assure you that your comment will show up soon, we are just very busy at the moment. Regarding your issue, what is the order number you are referring to?
Thank You.
Me: Oh, alright. Sorry I didn’t know that that’s how the comments/reviews worked. Fair enough. As for my order though the number was #blank I believe.
Me: Hello, just checking in to see if you had received my last email as it’s been 3+ days and I still haven’t heard back from y’all. Thanks in advance.
Cheers,
Trevor
Them: Hello
We should be able to take care of that, could you send me a couple pics if you don’t mind? Again I am so sorry for the delay, things have been crazy busy the last week.
Me: (I attached pics with this email) No need for apologies it’s perfectly understandable. As for pictures, I tried to show what I could, but as I’m sure you know, it’s quite hard to capture things on camera especially with a semi mirror polished sword. I did best as I could. You can see all sorts of various marrings on the surface, as well as divots in the blade from over zealous grinding lol. As well as a semi canted pommel in relation to the guard, which is canted in relation to the blade. I also tried showing the divots in the blade by putting the edge flat on a table and letting a flashlight shine through where the divots are. The tip is quite badly done as well. The wobbles in the edge were impossible to capture on camera, and the gaurd itself is loose. Again like I said. The sword looks good from a distance hanging on a wall but is full of unacceptable imperfections, blemishes and problems, as well as far from “battle ready” also like I said before it’s hard to capture these things on camera and due to that there are other divots, scratches, grind marks, etc. on the sword that aren’t shown in the attached pictures. Thank you for your time,
Trevor
Them: (this is where they start denying any of it was their fault and don’t even address all the marring and scratches as they know it’s their fault) Hello
Thank you for your patience regarding your inquiry. I apologize that you are not satisfied with the quality of your sword, I can assure you that the inconsistencies in your blade are not the result of our sharpening services. Some of our more inexpensive swords will have minor inconsistencies in the blade due to them all being hand crafted. If you would like you can send the item back to us and we will refund the cost of the sword plus sharpening or you can send it back to us and we can send you a another sharpened model of that sword for the cost of shipping.
Me: So I have a proposition that I had talked about in an earlier email. As I’ve stated before even with the issues that I have with the sword it still looks decent, at a glance, on my wall. (Mainly bought the sword for this purpose, and its historical significance) instead of both sides going through the hassle of shipping things back in forth, y’all losing money on sending me a second, new sword, etc. that I keep this sword, and purchase a second sword at a reduced cost. I had already considered buying a new sword before hand and with my dissatisfaction with this sword I want a new one even more. I figure this way we can both “win” as I’d get a new sword and y’all would still be turning a profit
Them: I cannot discount a sword for you, im sorry Trevor. If you would like to send this back for an exchange or a refund I can help you there but other than that there is not much I can do.
Me: (you can tell here that I’m not pleased and while being polite I was slightly being dickish)
Fair enough I just figured it would be a better alternative for both me and y’all. Also my review still has not been posted on the website. As for everything wrong with the sword other than the loose gaurd and askew pommel it had to have been the fault of y’all as all the marring and scratches (I’m assuming from a poor and hastily done sharpening) are on top of the mirror polish meaning that the sword was fine from the maker (some of the marring is clearly from a grinder of some sort as well, which wouldn’t make sense to come from the maker) The divots and such in the blade are most certainly from the sharpening job done there as well, it’s very clear that it was done by run away grinding as I’ve seen and done it myself on other swords before. It’s one thing to offer a refund/exchange but to deny responsibility for the issues and to place the blame on someone else shows poor company character in my opinion. It was a semprini sharpening job, that’s it, it happens and is understandable, just own up to it. I will be keeping the sword though as it’s just not worth the hassle to me to package it and ship it back at my own expense and to then have to wait for another sword on top of the long time it has taken me already just to get to this point in the process. I would suggest y’all taking a look at how to better improve quality control on yalls end as well as finding a way to implement slightly faster customer service. Thank you for your help and time.
And that was it. As far as I can see from the emails I found.
(There are other emails I believe in regards to my reviews I tried to post to but I’m only able to find the one where they replied last)
Them: Trevor, Your original review included inaccurate information and profanity. This one lays off the profanity, but still contains incorrect information. We can not post “reviews” that contain false information, that is not helpful to customers. I’m not going to try and get into this over email, but if you’d like to call me, I’d be happy to talk to you about it
(Funnily he didn’t leave a number for me to call..)
The Levin Lance bruntson Jordan Williams nddave
These are the emails, as you’ll see, everything is civil and professional on both ends for the most part. Also I will admit when I’m wrong and say that my description of event were not wholly accurate going back through the emails. Again it was the denial of responsibility, not addressing everything, and slight dismissive tone in some that I was not ok with, as well as the last email in reply to my review not being posted though. For some reason the first email I sent is no where to be found 🤷🏻♂️ so it starts with their first reply. Also I’ve removed a few things here and there that aren’t relevant and private info, as well as excluding the names of the employees.
Them: Hello
I apologize for the delay on your comment. With the way our website works comments must be added manually to the site and are not posted automatically. I can assure you that your comment will show up soon, we are just very busy at the moment. Regarding your issue, what is the order number you are referring to?
Thank You.
Me: Oh, alright. Sorry I didn’t know that that’s how the comments/reviews worked. Fair enough. As for my order though the number was #blank I believe.
Me: Hello, just checking in to see if you had received my last email as it’s been 3+ days and I still haven’t heard back from y’all. Thanks in advance.
Cheers,
Trevor
Them: Hello
We should be able to take care of that, could you send me a couple pics if you don’t mind? Again I am so sorry for the delay, things have been crazy busy the last week.
Me: (I attached pics with this email) No need for apologies it’s perfectly understandable. As for pictures, I tried to show what I could, but as I’m sure you know, it’s quite hard to capture things on camera especially with a semi mirror polished sword. I did best as I could. You can see all sorts of various marrings on the surface, as well as divots in the blade from over zealous grinding lol. As well as a semi canted pommel in relation to the guard, which is canted in relation to the blade. I also tried showing the divots in the blade by putting the edge flat on a table and letting a flashlight shine through where the divots are. The tip is quite badly done as well. The wobbles in the edge were impossible to capture on camera, and the gaurd itself is loose. Again like I said. The sword looks good from a distance hanging on a wall but is full of unacceptable imperfections, blemishes and problems, as well as far from “battle ready” also like I said before it’s hard to capture these things on camera and due to that there are other divots, scratches, grind marks, etc. on the sword that aren’t shown in the attached pictures. Thank you for your time,
Trevor
Them: (this is where they start denying any of it was their fault and don’t even address all the marring and scratches as they know it’s their fault) Hello
Thank you for your patience regarding your inquiry. I apologize that you are not satisfied with the quality of your sword, I can assure you that the inconsistencies in your blade are not the result of our sharpening services. Some of our more inexpensive swords will have minor inconsistencies in the blade due to them all being hand crafted. If you would like you can send the item back to us and we will refund the cost of the sword plus sharpening or you can send it back to us and we can send you a another sharpened model of that sword for the cost of shipping.
Me: So I have a proposition that I had talked about in an earlier email. As I’ve stated before even with the issues that I have with the sword it still looks decent, at a glance, on my wall. (Mainly bought the sword for this purpose, and its historical significance) instead of both sides going through the hassle of shipping things back in forth, y’all losing money on sending me a second, new sword, etc. that I keep this sword, and purchase a second sword at a reduced cost. I had already considered buying a new sword before hand and with my dissatisfaction with this sword I want a new one even more. I figure this way we can both “win” as I’d get a new sword and y’all would still be turning a profit
Them: I cannot discount a sword for you, im sorry Trevor. If you would like to send this back for an exchange or a refund I can help you there but other than that there is not much I can do.
Me: (you can tell here that I’m not pleased and while being polite I was slightly being dickish)
Fair enough I just figured it would be a better alternative for both me and y’all. Also my review still has not been posted on the website. As for everything wrong with the sword other than the loose gaurd and askew pommel it had to have been the fault of y’all as all the marring and scratches (I’m assuming from a poor and hastily done sharpening) are on top of the mirror polish meaning that the sword was fine from the maker (some of the marring is clearly from a grinder of some sort as well, which wouldn’t make sense to come from the maker) The divots and such in the blade are most certainly from the sharpening job done there as well, it’s very clear that it was done by run away grinding as I’ve seen and done it myself on other swords before. It’s one thing to offer a refund/exchange but to deny responsibility for the issues and to place the blame on someone else shows poor company character in my opinion. It was a semprini sharpening job, that’s it, it happens and is understandable, just own up to it. I will be keeping the sword though as it’s just not worth the hassle to me to package it and ship it back at my own expense and to then have to wait for another sword on top of the long time it has taken me already just to get to this point in the process. I would suggest y’all taking a look at how to better improve quality control on yalls end as well as finding a way to implement slightly faster customer service. Thank you for your help and time.
And that was it. As far as I can see from the emails I found.
(There are other emails I believe in regards to my reviews I tried to post to but I’m only able to find the one where they replied last)
Them: Trevor, Your original review included inaccurate information and profanity. This one lays off the profanity, but still contains incorrect information. We can not post “reviews” that contain false information, that is not helpful to customers. I’m not going to try and get into this over email, but if you’d like to call me, I’d be happy to talk to you about it
(Funnily he didn’t leave a number for me to call..)
The Levin Lance bruntson Jordan Williams nddave