Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2010 1:20:05 GMT
Thats the whole point of selling retail car parts though. Squeeze every last penny out of the sucker whos buying it. Nope, not with me. I had one guy come in who wanted shocks and struts for an eclispe because his frame would "slap the pavement" if he hit a pot hole. I told him shocks and struts are for cushion, springs hold the car up. He had wasted springs and if he put shocks and struts on with bad springs he would just blow them out right away. He insisted he was right so I told him "Listen, I will sell you the shocks and struts but when you do them your car will need an alighnment and your gonna pay some one $69+ Then after a month or so you will blow out the new parts, have to buy springs, shocks and struts and have the alighnment redone. If you want them I will sell them to you, but if you come back in a month and they are blown out I will not give you free replacements" He was really angry hearing I wouldn't warrantee the parts if he came back and left. He came back a few weeks later and ordered springs, he had his car looked at by his mechanic who agreed with me. He thanked me for all the money and time I saved him and appologized for not listening to me earlier. He is now a very happy repeat customer of mine, all because I was a little hard on him for his own good. I could have been a prick and just sold him what he asked for, took the money and ran and told him tough luck your fault when he blew the new ones out. But then he probably would never come back.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2010 1:23:49 GMT
Glad to see there are still some good automotive people in the industry. Around here if you do that you basically will get fired for not making that sale, especially if the customer complains about it.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2010 1:34:46 GMT
TO MARC...
dude, you are welcome to quote. if you like i can write up something better. or if you take a look at the new thread we started new sword tutorial, you could use a link. pm me later for more info.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2010 1:47:29 GMT
Glad to see there are still some good automotive people in the industry. Around here if you do that you basically will get fired for not making that sale, especially if the customer complains about it. I'll never understand that mentality. When I grew up I lived my lunchtimes in a speed shop and would often go to buy parts for my 71 plymouth roadrunner. Many times I would try to buy parts that were "overkill" for what my car was. Like buying a big cam when you don't have the heads to handle the air flow. The owner was always talking me out of buying parts, that didn't make sense. I always shopped there first because I knew they would sell me what I needed and not sell me stuff just to make the sale. I try to live by that. Heck I've told people where to get parts cheaper sometimes because we are way over priced on some things. They always come back to me first because they know if I can't sell it to them for a good price I can at least point to someone that can. On a side note If I could recommend just one place to buy parts...........rockauto.com And don't forget to google a coupon code before purchase, theres always one out there.....always. And no I don't work for them, I work for a crappy chain but my store is in the top 5% of the company and we have over 600 stores.
|
|
|
Post by shadowhowler on May 20, 2010 1:52:19 GMT
IMHO sword buyers guide is about giving informations to new sword buyers, among other things, and now I find it disturbing to see many members saying that Canaduh had ''to do his homeworks'' and not disturb us with his tale. Okay, should we have a ''don't be too newb if you want to post here'' rule to the forum ? I don't think he should not have shared his experince... I only think it should have been phrased a LOT more like the example I gave a bit back in this thread. As it was, it looked to me like an angry attack of a ticked off guy. The reason why people are jumping to Marc's defence is because he EARNED that from us. I'm a pretty jaded guy, a pure cynic, and Marc has proven time and time again to me to be above and beyond the typical vendor/seller. Does he walk on water? No... no man does. Is he the best damn seller of swords? For my money, heck yeah. I have no fear, none at all, that when I buy from him I'll be taken care of no mater what. As for Canaduh's slew of newbie questions... thats what the forums are for. People here contribute their time because they have it to share... and there is a wealth of knowledge to be found. Most, if not all of the questions could have been asked here, or another forum. Thats what we do. I have never asked more then a question or two when buying a production sword from a vendor... even when I bought my first ones. I have sent less e-mails to Brenno of Fable Blades, John of Odin Blades, or Matt of BKS about custom swords I was having made, let along a simple production piece. There is a thing called comon sense, and there is a limit to someones time to become someone's personal referance book. Marc answered 17 emails... way more then I likely would have... before deciding to err on the side of caution and not deal with a customer that was likely to not be happy no mater what. Places like this are a free forum... a place to ask all the questions you want. SOMEONE will answer, most likely many people will answer... badgering one guy with so much is just over the top in my view, and WAY more then I ever did to anyone when I was a total sword newb.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2010 1:57:56 GMT
Agreed. On a side-note, OC, thank you for your level-headed posts. Although I don't agree with everything you are posting in this thread, I appreciate your civility. Thanks. I try, but often I let my emotions get the better of me. I will often types things and go back an hour later or a day later and delete my posts. I think some of my posts in this thread probably make me look like an 345hat because I was upset a little when writing them. But I think that just goes to show I wouldn't be angry if I didn't really believe in Marc. And I think that goes for the other posters that were defending him. If he was some nameless store front this thread would have been passed over and buried by now in indifferance.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2010 2:03:30 GMT
Glad to see there are still some good automotive people in the industry. Around here if you do that you basically will get fired for not making that sale, especially if the customer complains about it. I'll never understand that mentality. When I grew up I lived my lunchtimes in a speed shop and would often go to buy parts for my 71 plymouth roadrunner. Many times I would try to buy parts that were "overkill" for what my car was. Like buying a big cam when you don't have the heads to handle the air flow. The owner was always talking me out of buying parts, that didn't make sense. I always shopped there first because I knew they would sell me what I needed and not sell me stuff just to make the sale. I try to live by that. Heck I've told people where to get parts cheaper sometimes because we are way over priced on some things. They always come back to me first because they know if I can't sell it to them for a good price I can at least point to someone that can. On a side note If I could recommend just one place to buy parts...........rockauto.com And don't forget to google a coupon code before purchase, theres always one out there.....always. And no I don't work for them, I work for a crappy chain but my store is in the top 5% of the company and we have over 600 stores. Eh Im no fan of rockauto these days, while they do have great prices, I bought two motor mounts and a tranny mount from them and the motor mounts were differnt brands and the tranny mount didnt even come close to fitting, was pretty dissapointed with that one. But I will agree they are damn near impossible to be price wise.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2010 2:11:17 GMT
I'll never understand that mentality. When I grew up I lived my lunchtimes in a speed shop and would often go to buy parts for my 71 plymouth roadrunner. Many times I would try to buy parts that were "overkill" for what my car was. Like buying a big cam when you don't have the heads to handle the air flow. The owner was always talking me out of buying parts, that didn't make sense. I always shopped there first because I knew they would sell me what I needed and not sell me stuff just to make the sale. I try to live by that. Heck I've told people where to get parts cheaper sometimes because we are way over priced on some things. They always come back to me first because they know if I can't sell it to them for a good price I can at least point to someone that can. On a side note If I could recommend just one place to buy parts...........rockauto.com And don't forget to google a coupon code before purchase, theres always one out there.....always. And no I don't work for them, I work for a crappy chain but my store is in the top 5% of the company and we have over 600 stores. Eh Im no fan of rockauto these days, while they do have great prices, I bought two motor mounts and a tranny mount from them and the motor mounts were differnt brands and the tranny mount didnt even come close to fitting, was pretty dissapointed with that one. But I will agree they are damn near impossible to be price wise. Thats odd with the mounts. Part of the reason I like them is because I can pick the brands. Like a belt tensioner for my mustang. I can buy ACDelco, Motorcraft and at least four other manufacturers. I get 20% off at the dealerships and I can get a motorcraft tensioner from rockauto with shipping included cheaper then my wholesale cost. Their online catalog is more user friendly then mine at work (by faaaaaaaaaaaaaaar) and they got lots of odd ball stuff I can't get.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2010 5:23:37 GMT
IMHO Canaduh had the kind of experience that any new sword buyer could have. I believe a fair number of people here asked plenty of questions, including pretty stupid and annoying ones, to sellers before taking their first plunge. This thread could've been a great constructive discussion to enlighten new buyers. Well, this is kinda the problem Sebastian. The OP said that he was asking questions of the vendor that he was made aware of right here in our community. He said that "we" told him the things to ask. So did we fail as a community? Did no one tell him what was reasonable to expect in terms of overall quality when purchasing that level of sword? Surely someone here would have told the lad what the vendor can and can't do to ensure QC. I am certain that many of the questions he asked Marc would have much better served had he asked them here in the community, but as far as I know, he chose NOT to do so. ....... I find it disturbing to see many members saying that Canaduh had ''to do his homeworks'' and not disturb us with his tale. Okay, should we have a ''don't be too newb if you want to post here'' rule to the forum ? No one said ANYTHING of the sort sir, with regards to being a newb and posting questions here, no need to be dramatic. As I said before, the OP probably would have been better off asking his questions HERE as a way of DOING HOMEWORK. But instead, he chose to blow up the vendors e-mail. Then, when the vendor grew tired of spoon feeding information that could have been attained elsewhere, LIKE HERE, the sale was canceled. THEN of course we hear from the OP, after the deal is done and he has finally decided it was a good time to get on SBG. But he didn't start a thread to find a reasonable explanation as to why his order was cancelled, but rather to "vent" in a way that was borderline malicious at the very person who had TRIED to help him repeatedly. Well that just doesn't sit well in terms of common sense, and as such I take issue with it.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2010 5:26:18 GMT
Done with a transaction I can understand as long as it is explained but blocking the guy from his email? How exactly is that kosher? I mean honestly you wouldn't be offended if you found out that a guy who is touted on a well respected forum as a "stand up" guy blocks you from ever having contact with him again or purchasing from him again just because you asked a bunch of questions, not to mention the fact that he doesn't tell you he's blocking you?
The amount of questions I have asked dealers over the years would stagger you. I want to know exactly what I am getting because even looking at reviews and other people's "wisdom" doesn't tell you everything and pictures are really unhelpful. In the end you only have the dealer's word to go by and even if the dealer is a stand up guy I'm still going to ask crap loads of questions, does that mean that dealers such as marc will want nothing to do with me because I want to know exactly what I am getting for my hard earned dollars?
I have had hour long conversations with Midori about swords in their lines so I can't imagine how many questions that would amount to. Shouldn't we applaud a newbie who asks questions? Also as far as I know canaduh did look on the forums, read the reviews and ask questions about the product here, does that mean that he should then be penalised for asking more questions?
Really?
|
|
|
Post by wiwingti on May 20, 2010 7:37:36 GMT
Done with a transaction I can understand as long as it is explained but blocking the guy from his email? How exactly is that kosher? I mean honestly you wouldn't be offended if you found out that a guy who is touted on a well respected forum as a "stand up" guy blocks you from ever having contact with him again or purchasing from him again just because you asked a bunch of questions, not to mention the fact that he doesn't tell you he's blocking you? The amount of questions I have asked dealers over the years would stagger you. I want to know exactly what I am getting because even looking at reviews and other people's "wisdom" doesn't tell you everything and pictures are really unhelpful. In the end you only have the dealer's word to go by and even if the dealer is a stand up guy I'm still going to ask crap loads of questions, does that mean that dealers such as marc will want nothing to do with me because I want to know exactly what I am getting for my hard earned dollars? I have had hour long conversations with Midori about swords in their lines so I can't imagine how many questions that would amount to. Shouldn't we applaud a newbie who asks questions? Also as far as I know canaduh did look on the forums, read the reviews and ask questions about the product here, does that mean that he should then be penalised for asking more questions? Really? i have hours of conversations with a lot of members here and this is why they defend me man, when i know that there is nothjing to do, i am the kind of guy that turn my back and say FU but since i cannot say those words, i prefered to ignore the rest of emails,, the right thing to do,? no sure, but i did, can we talk about the weather now? this thread is getting redondant man , and this is why i was so pissed off yesterday and tried to justify myself even if i think i do not owe any justification to anyone i tried, and it still run and run and run. a lot of other dealers would , when they read this,say,oh man, i'd like to do that with this or this or that customer, but i cannot. but will not say it here because it would make some people being afraid, but i am sure they understand what i mean and one day or another, they wanted to do it but,, kept their mouth shut and continued to answert emails and emails knowing that one day the sword would get back to them and it would cost them money. the problem is that (I did) note that: using this or that customer do not mean anyone in particular.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2010 11:53:04 GMT
For those that asked about my Bugei Samurai, it was second hand but never taken apart or cut with and it had a cracked tsuka along the grain. It looked like the wood dried and shrunk a bit and split. After I epoxied it I sanded it a bit for a better fit. It is obvious even on this $1250 katana the tsuka core was cut as a "one size fits all" and then shimmed and trimmed for each blade. So I don't buy the "well in THIS price range..." saying. We'll see how my SBG Kuramono comes out However I just want to say two things about this thread: 1. The title of this thread in my opinion does sound a bit... threatening? I don't know the right word but when I read "Dealer Warning!" the first thing that pops into my head is "uh oh, there's a scam going around and this guy is putting out an A.P.B". Again that's just what popped into my head when I read the title of this thread for the first time. I can see how if I were in Marc's position it'd raise my blood pressure as well. 2. In "MY" small dealing with Marc he was very polite and quick in answering my questions. He was selling a few of his own katanas here on these forums and I asked a lot of questions and he sent me pics and quickly replied to my e-mails and in the end I haven't given him one cent because I plan to save a bit more and buy something in the higher end on his website when the time comes. I am not trying to "white knight" or anything, if you have a problem with someone by all means voice your opinion. I am just saying how my short experience went down with Marc and what popped into MY head when I read the title of this thread. Best of luck to both parties, keep your blade oiled.
|
|
|
Post by shadowhowler on May 20, 2010 13:31:35 GMT
Done with a transaction I can understand as long as it is explained but blocking the guy from his email? How exactly is that kosher? I mean honestly you wouldn't be offended if you found out that a guy who is touted on a well respected forum as a "stand up" guy blocks you from ever having contact with him again or purchasing from him again just because you asked a bunch of questions, not to mention the fact that he doesn't tell you he's blocking you? The amount of questions I have asked dealers over the years would stagger you. I want to know exactly what I am getting because even looking at reviews and other people's "wisdom" doesn't tell you everything and pictures are really unhelpful. In the end you only have the dealer's word to go by and even if the dealer is a stand up guy I'm still going to ask crap loads of questions, does that mean that dealers such as marc will want nothing to do with me because I want to know exactly what I am getting for my hard earned dollars? I have had hour long conversations with Midori about swords in their lines so I can't imagine how many questions that would amount to. Shouldn't we applaud a newbie who asks questions? Also as far as I know canaduh did look on the forums, read the reviews and ask questions about the product here, does that mean that he should then be penalised for asking more questions? Really? I'm too techno-caveman to know how to block someones e-mail... but if it had gone down on me the way it went down on Canaduh, and I got my money back, I would most likely figure either 'Well, guess I bugged him too much..." 17 e-mails over one 200 purchase is a LOT to me. Or I would wonder if there was some kinda glitch, or if he was going out of business or something. I might post a thread more along the lines of what I put up as an example a couple pages back... more of a 'Has something like this ever happened to you?' so of thread. Certainly not a "Dealer: Warning!" Warning of what? I have my money... I lost nothing... what am I warning people about? No... the OP was a petulant, angry backlash to someone not getting their way... the way a child responds, not the way a man does. Its likely just going to be a 'agree to disagree' at this point... but thats how I see it.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on May 20, 2010 13:39:05 GMT
Well Marc the weather here is clearing up rather nicely.Hope to get outside and do some cutting today.
|
|
|
Post by septofclansinclair on May 20, 2010 14:24:17 GMT
And on that note......
I think this has run its course. Thanks for playing everyone, and I hope that the OP (who did admit to having been over-dramatic in his thread title) hasn't been scared off by the un-friendliness he's experienced. I think we could all stand to take a few lessons in courtesy... myself included.
Thread locked.
|
|