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Post by Deleted on May 15, 2010 17:52:51 GMT
Lets also be clear... the dealer in question DOES have the absolute best prices if you are in the USA... and often also the best prices if you are in other countries over-seas. Well true in most cases, I got my Ninja-to cheaper from KOA a few weeks ago.
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Post by shadowhowler on May 15, 2010 18:08:45 GMT
I don't even see the two new ones listed on his site yet.
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Post by Deleted on May 15, 2010 18:13:51 GMT
Im talking about the old one
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Post by Deleted on May 15, 2010 18:31:13 GMT
celbi,do you know what katana he was getting?
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Post by Deleted on May 15, 2010 18:38:09 GMT
Yes I do, I don't know if he wanted that out there or not though, but if you look at the reviews you;ll see which one
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Post by Deleted on May 15, 2010 18:49:20 GMT
Canaduh: Can you clear something up for me? What was the missing word from this sentence? "I was reading the review on SBG and the _________ concerned me." I'm assuming your talking about a cracked tsuka. I dont understand how the dealer got the idea that you were going to roll up the ito or something similar? Yes it was the Tsuka.
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Post by Deleted on May 15, 2010 18:52:01 GMT
Canaduh: Can you clear something up for me? What was the missing word from this sentence? "I was reading the review on SBG and the _________ concerned me." I'm assuming your talking about a cracked tsuka. I dont understand how the dealer got the idea that you were going to roll up the ito or something similar? Good question. Were you going to take the ito off to inspect it? No I wasnt. I wouldn't even know where to begin. I never insinuated I would either. I merely asked how I was to quality control it? He assumed I would do that, he did not ask me that.
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Post by wiwingti on May 15, 2010 19:07:03 GMT
hey guys i am that dealer, and i think a deserve to be able to defend myself.
and here is why i refunded the customer and didn't want to hear about it anymore.
first off, if the ito is taken off the sword i cannot ask hanwei to exchange it because they won't so, i would have to pay(myself) another sword to give an exchange or refund completely the customer.
secondly once a sword have past the lines(USA/Canada)i cannot exchange a sword at Hanwei. the only way to exchange a sword at hanwei is to import it myself sell it to the customer and then idf the sword is not ok pay back shipping to me and send it to hanwei saying that it came to me in bad condition. that way importing it and selling it, i would sell the same price as other vendors in Canada(too high)
third of all,, if you all remember ,, it happened to me once for a customer(that i won't name) having emails over emails over emails before the sword get to him and then , when the sword arrived to him all was told about the sword and me was bad things(remember now?)so seeing a customer talking about an unmounted sword(under ito) made me change my mind and being afraid that i have to refund anyway.
fourth. i have in my emails 17 emails asking about everything of a sword guys,, everything, and got sick and tired to answer emails and emails and emails. after i was asked to garantee that the tsuka would be ok under the ito.no dealer can garantee that under the ito it will be fine until they unmount the ito what mean , some more ito and(i would have to pay someone to mount it back because i cannot do it myself) what would cost as much as the sword itself including shipping and shipping back to me no?
i didn't screw anyone here i just got tired of answer emails back and i got afraid of getting to refund the sword once unmounted. because
recently i have had exchanged swords after swords to a customer(a good customer) and my representative asked me to be sure that the sword is not unmounted because if unmounted and they see it is, they will not exchange or refund me.
i think it is my right to refuse to serve anyone , the same as it is the right of anyone to refuse to be served by the dealer they do not want.
and
i didn't stole anything but, completely refund the guy.
his email is blocked so, this is why i do not answer back his emails.
and as you all know me, i usually give my best shot to make customers happy, but i was seeing the sword being unmounted and have something bad (good or not) about it and refund to make(from my own pocket) on an unmounted sword.
if after that everyone think that i am a bad seller for that, sorry to disapoint you guys, but, i have to think about my pocket too and i cannot garantee a sword unmunted with no ito. i know i would have to refund from my own pocket.
[glow=red,2,300]and now for the shipping,the high shipping.[/glow]
for Hanwei products it cost me the shipping to my shipper, pay my shipper, and then pay shipping to Canada, and
a lot of you in Canada know that it cost less with me sending it USPS than with UPS so,, you can say it to the guys who don't know it.
[glow=red,2,300] now[/glow] if you want toi call it a bad experience with a dealer, i cannot convince you but one thing i can assure you, if i cannot give the best i want to my customers i usually say(hey, sorry i cannot) but with someone asking me to garantee the tsuka(under the ito) i've decided to refund and not answer back.
if i would have tell the guy to go to Hell with all those garantee questions, i would have been commented as a bad mouth, so,,
what all those comments looks like meaning is that i should have continue even if i was not agree with the customer and exhange the swqord once arrived and ito unmounted at his place?
so it mean that everyone can just pm me and ask to send cash and i'll do no? because selling to a customer that talk about unmounting ito on a tsuka mean the same as asking me to trough money in the garbage so, better send it to whom want it, at least , it would not be trown in the garbage.
i answer a lot of emails and i use to be patient with customers and i use to answer pretty well, but i just got tired of this, not answering emails ,but, garantee that the tsuka(under ito)would be ok.
Marc
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Post by Deleted on May 15, 2010 19:15:23 GMT
I guess I should be a little clearer here for some people. I did NOT complain about loosing any money, I did NOT complain about being ripped off in anyway and if someone has read into that, well they should read a little more carefully.
SO let me be very clear on this, I did not loose 1 penny out of this deal and I did not claim to.
There was never any talk about rolling the ito off, I only asked if this was a problem. He assumed that without asking me. If the "dealer" was so worried about getting stuck with having to refund the money, why did he not just say something as simple as "I can't guarantee anything so maybe you would be better off choosing another Katana" Or how about "I think you will be a problem, I don't really want to sell you the sword anymore". Either would have been fine.
My concerns fell when I asked the questions I was advised to ask in regards to purchasing a Katana, the dealer did not communicate with me and just dumped the sale. It is the customer service issue and the complete and utter lack of respect I am complaining about.
And Shadowhowler, I in no way shape or form insinuated or even hinted at a suspension here. You are assuming this and you are completely wrong. I posted this to warn members as I thought I was entitled to do. I guess not? As well, I did NOT say he didn't care about his other customers, I merely told everyone what happened to me. I actually take a bit of offense to you insinuating these things when there is absolutely no merit to your assumptions. And believe me when I say, I have now heard PLENTY more exact same stories, I am just the only one so far to post about it.
Oh, and I put "Dealer" in paranthesis because I wanted it to stand out, again, too much assuming, not enough asking.
Hope this clears up a bit more.
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Post by Deleted on May 15, 2010 19:21:43 GMT
I came here because i was really concerned and i know who is the dealer for a couple of days since the op mention that he gonna make a topic...
And really Marc, if you are talking about me.... Just in Case..
I never said NOTHING wrong about you or your services... As a matter of fact i would buy from you again, i bought the 2 DF swords from you after the incident i had.
You are a excellent person and very straight forward in any case.
No matter how PoS hanwei swords are XD.
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Post by wiwingti on May 15, 2010 19:26:21 GMT
first, i didn't mention that you said i riped you off, i just clear out myself that you haven't been robbed, and that calling it a bad customer service(from some part) was a bit off)
now ,
just read the emails carefully in your paypal refund man, i was clear enough saying that i was ended with this transaction.
as for your right to complain about my customer service, you have the right to do it man
but i also have the right not to want to serve you.
now you can play words like you want, i chosed not to serve you and this is it.
and i refused in two year selling two times to serve a customer. i have a good average i think.
Marc
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Post by wiwingti on May 15, 2010 19:27:57 GMT
I came here because i was really concerned and i know who is the dealer for a couple of days since the op mention that he gonna make a topic... And really Marc, if you are talking about me.... Just in Case.. I never said NOTHING wrong about you or your services... As a matter of fact i would buy from you again, i bought the 2 DF swords from you after the incident i had. You are a excellent person and very straight forward in any case. No matter how PoS hanwei swords are XD. no gunblade it wasn't about you lol
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Post by Deleted on May 15, 2010 19:30:12 GMT
hey guys i am that dealer, and i think a deserve to be able to defend myself. and here is why i refunded the customer and didn't want to hear about it anymore. first off, if the ito is taken off the sword i cannot ask hanwei to exchange it because they won't so, i would have to pay(myself) another sword to give an exchange or refund completely the customer. secondly once a sword have past the lines(USA/Canada)i cannot exchange a sword at Hanwei. the only way to exchange a sword at hanwei is to import it myself sell it to the customer and then idf the sword is not ok pay back shipping to me and send it to hanwei saying that it came to me in bad condition. that way importing it and selling it, i would sell the same price as other vendors in Canada(too high) third of all,, if you all remember ,, it happened to me once for a customer(that i won't name) having emails over emails over emails before the sword get to him and then , when the sword arrived to him all was told about the sword and me was bad things(remember now?)so seeing a customer talking about an unmounted sword(under ito) made me change my mind and being afraid that i have to refund anyway. fourth. i have in my emails 17 emails asking about everything of a sword guys,, everything, and got sick and tired to answer emails and emails and emails. after i was asked to garantee that the tsuka would be ok under the ito.no dealer can garantee that under the ito it will be fine until they unmount the ito what mean , some more ito and(i would have to pay someone to mount it back because i cannot do it myself) what would cost as much as the sword itself including shipping and shipping back to me no? i didn't screw anyone here i just got tired of answer emails back and i got afraid of getting to refund the sword once unmounted. because recently i have had exchanged swords after swords to a customer(a good customer) and my representative asked me to be sure that the sword is not unmounted because if unmounted and they see it is, they will not exchange or refund me. i think it is my right to refuse to serve anyone , the same as it is the right of anyone to refuse to be served by the dealer they do not want. and i didn't stole anything but, completely refund the guy. his email is blocked so, this is why i do not answer back his emails. and as you all know me, i usually give my best shot to make customers happy, but i was seeing the sword being unmounted and have something bad (good or not) about it and refund to make(from my own pocket) on an unmounted sword. if after that everyone think that i am a bad seller for that, sorry to disapoint you guys, but, i have to think about my pocket too and i cannot garantee a sword unmunted with no ito. i know i would have to refund from my own pocket. [glow=red,2,300]and now for the shipping,the high shipping.[/glow] for Hanwei products it cost me the shipping to my shipper, pay my shipper, and then pay shipping to Canada, and a lot of you in Canada know that it cost less with me sending it USPS than with UPS so,, you can say it to the guys who don't know it. [glow=red,2,300] now[/glow] if you want toi call it a bad experience with a dealer, i cannot convince you but one thing i can assure you, if i cannot give the best i want to my customers i usually say(hey, sorry i cannot) but with someone asking me to garantee the tsuka(under the ito) i've decided to refund and not answer back. if i would have tell the guy to go to Hell with all those garantee questions, i would have been commented as a bad mouth, so,, what all those comments looks like meaning is that i should have continue even if i was not agree with the customer and exhange the swqord once arrived and ito unmounted at his place? so it mean that everyone can just pm me and ask to send cash and i'll do no? because selling to a customer that talk about unmounting ito on a tsuka mean the same as asking me to trough money in the garbage so, better send it to whom want it, at least , it would not be trown in the garbage. i answer a lot of emails and i use to be patient with customers and i use to answer pretty well, but i just got tired of this, not answering emails ,but, garantee that the tsuka(under ito)would be ok. Marc Thank you for the reply. First off, I did not say I was going to unroll anything. I merely asked if it was a problem and how a person QC's these things? That is when you cut it all off. I am a consumer, I am entitled to ask these questions and if they were too much for you why didn't you just say so? Never, not once did I ever say you ripped me off. My concerns were with the way you dealt with me by not explaining. And never once did I ask you to personally guarantee it. Feel free to post the email you say I did, you have my permission to do so. So let me get this straight, you refunded my money because you were basically sick of answering my questions? That's horrible customer service. Up until then it was pretty good customer service which lead me to believe my questions were welcome. When one of my customers is spending their hard earned cash to purchase something I am selling, I will answer 100 of their emails if that helps them and puts their mind at ease. Fair enough response Marc, hopefully the next time a newbie asks you some questions, you tell them first off they can only ask a couple. Thank you for responding, I really do appreciate it. **Edited for spelling**
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Post by Deleted on May 15, 2010 19:32:04 GMT
If witingti is the dealer in this instance then, no need to read further.
In Marc I trust.
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Post by Deleted on May 15, 2010 19:34:27 GMT
Well you guys no how I feel about Marcs Customer Service,I have honestly never been treated better anywhere.And all I can speak to are my personal experiences with Marc.And I am a very picky guy when it comes to my money,there is another person in the biz who can feel free to step up and confirm my extreme pickyness!Canaduh Im not making lite of the situation,only stating my experience with nothing less than excellent CS from Marc.
And the only problem I have ever had with Hanwei was badly cut seppa.I own 2 and have handled and cut with 8 that were great swords.Again,personal experience.
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Post by wiwingti on May 15, 2010 19:43:25 GMT
hey guys i am that dealer, and i think a deserve to be able to defend myself. and here is why i refunded the customer and didn't want to hear about it anymore. first off, if the ito is taken off the sword i cannot ask hanwei to exchange it because they won't so, i would have to pay(myself) another sword to give an exchange or refund completely the customer. secondly once a sword have past the lines(USA/Canada)i cannot exchange a sword at Hanwei. the only way to exchange a sword at hanwei is to import it myself sell it to the customer and then idf the sword is not ok pay back shipping to me and send it to hanwei saying that it came to me in bad condition. that way importing it and selling it, i would sell the same price as other vendors in Canada(too high) third of all,, if you all remember ,, it happened to me once for a customer(that i won't name) having emails over emails over emails before the sword get to him and then , when the sword arrived to him all was told about the sword and me was bad things(remember now?)so seeing a customer talking about an unmounted sword(under ito) made me change my mind and being afraid that i have to refund anyway. fourth. i have in my emails 17 emails asking about everything of a sword guys,, everything, and got sick and tired to answer emails and emails and emails. after i was asked to garantee that the tsuka would be ok under the ito.no dealer can garantee that under the ito it will be fine until they unmount the ito what mean , some more ito and(i would have to pay someone to mount it back because i cannot do it myself) what would cost as much as the sword itself including shipping and shipping back to me no? i didn't screw anyone here i just got tired of answer emails back and i got afraid of getting to refund the sword once unmounted. because recently i have had exchanged swords after swords to a customer(a good customer) and my representative asked me to be sure that the sword is not unmounted because if unmounted and they see it is, they will not exchange or refund me. i think it is my right to refuse to serve anyone , the same as it is the right of anyone to refuse to be served by the dealer they do not want. and i didn't stole anything but, completely refund the guy. his email is blocked so, this is why i do not answer back his emails. and as you all know me, i usually give my best shot to make customers happy, but i was seeing the sword being unmounted and have something bad (good or not) about it and refund to make(from my own pocket) on an unmounted sword. if after that everyone think that i am a bad seller for that, sorry to disapoint you guys, but, i have to think about my pocket too and i cannot garantee a sword unmunted with no ito. i know i would have to refund from my own pocket. [glow=red,2,300]and now for the shipping,the high shipping.[/glow] for Hanwei products it cost me the shipping to my shipper, pay my shipper, and then pay shipping to Canada, and a lot of you in Canada know that it cost less with me sending it USPS than with UPS so,, you can say it to the guys who don't know it. [glow=red,2,300] now[/glow] if you want toi call it a bad experience with a dealer, i cannot convince you but one thing i can assure you, if i cannot give the best i want to my customers i usually say(hey, sorry i cannot) but with someone asking me to garantee the tsuka(under the ito) i've decided to refund and not answer back. if i would have tell the guy to go to Hell with all those garantee questions, i would have been commented as a bad mouth, so,, what all those comments looks like meaning is that i should have continue even if i was not agree with the customer and exhange the swqord once arrived and ito unmounted at his place? so it mean that everyone can just pm me and ask to send cash and i'll do no? because selling to a customer that talk about unmounting ito on a tsuka mean the same as asking me to trough money in the garbage so, better send it to whom want it, at least , it would not be trown in the garbage. i answer a lot of emails and i use to be patient with customers and i use to answer pretty well, but i just got tired of this, not answering emails ,but, garantee that the tsuka(under ito)would be ok. Marc Thank you for the reply. First off, I did not say I was going to unroll anything. I merely asked if it was a problem and how a person QC's these things? That is when you cut it all off. I am a consumer, I am entitled to ask these questions and if they were too much for you why didn't you just say so? Never, not once did I ever say you ripped me off. My concerns were with the way you dealt with me by not explaining. And never once did I ask you to personally guarantee it. Feel free to post the email you say I did, you have my permission to do so. So let me get this straight, you refunded my money because you were basically sick of answering my questions? That's horrible customer service. Up until then it was pretty good customer service which lead me to believe my questions were welcome. When one of my customers is spending their hard earned cash to purchase something I am selling, I will answer 100 of their emails if that helps them and puts their mind at ease. Fair enough response Marc, hopefully the next time a newbie asks you some questions, you tell them first off they can only ask a couple. Thank you for responding, I really do appreciate it. **Edited for spelling** after 17 emails being told you have no one else to ask? the sword takes two weeks to get to you man so i would have had how many emails asking about everything on a sword? once the sword arrived to you all i could imagine was that i had 80% of chances that you find something wrong on it and that i have to refund(because in Canada i do not exchange but refund) so i decided not to serve you. that was my last answer in that thread. so don't wait with popcorn for action guys, i will not answer anymore. i refund and i exchange with no problem and a lot of customers can garantee that,i can garantee you that i am a couiple of hundered from my pocket of refund and refund man, but when i am almost sure(before the sword is shipped)that i will have to exchange it, i decide not to sell. to save a couple of bucks. sorry i am like uncle picsou. Marc
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Post by Deleted on May 15, 2010 19:52:53 GMT
I would say Canaduh has a good point about if Marc is getting overloaded by questions, good customer service would be to tell them that he was reaching the end of wanting to swap emails before the blade even arrived. Especially since the payment was already made, it was not like Canaduh was just wasting time asking questions without buying, he had bought the sword but was asking some final questions. I see this as reasonable, though I would say some of these questions might have been better made before payment, just as a customer being sure of what they are buying.
This is the first long post I have seen from Marc and detect a bit of an accent in it, so am guessing English is not his native tongue. I think often issues arise when there is a language difference. Sometimes a little difference in meanings of a word can change what someone thinks is being said causing confusion or even conflict.
I hope people not get to worked up over this, and try to honestly look at what eachother are saying. Since we know there are plenty of Wiwinti fans here, I would also hope you folks not get blinded by your own experience, and put yourself in the shoes of a new buyer, having his first experience with Marc and this is what happened. I think sympathy for both parties is fine, and quite right. I would say this sounds more like a product of miscummunication, and maybe a bit of frazzled nerves.
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Post by Deleted on May 15, 2010 19:53:42 GMT
17 emails and only 1 time did I say that, in fact I asked you if it was a problem, you said nothing so why would I think any different. Try answering 30 - 40 emails on the same bathtub. But that is my job, I welcome it with open arms, it ensures me my paycheque.
Fair enough responses Marc and again, I thank you for finally saying something.
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Post by Deleted on May 15, 2010 20:12:18 GMT
Perhaps we can use this bad experience from both customer and vendor perspective. we could start a thread and stickie post on education for new buyers on how to inspect a new sword and make sure they got a good deal without doing something that would void warranty so if they do find something wrong it will be returnable with out voiding the vendors return.
sounds like the misunderstanding sucks for both, but can be used as a learning tool.
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Post by Deleted on May 15, 2010 20:14:57 GMT
I'm not sure how it works elsewhere but here any business can refuse to serve anyone if they feel that that particular customer is detrimental to the business in any way.
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