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Post by Deleted on May 19, 2010 16:10:59 GMT
This thread simplified: Both parties did something wrong. OPs tone was out of line for a simple problem like this. a "Warning!" is hardly needed when it was just a matter of miscommunication. Wiwingti should have sent him an email explaining the refund. I see a lot of people defending wiwingti for his right to refuse service, that's all well and good.. BUT, nothing justifies leaving a customer in the dark and worse, blocking his emails? Seriously not cool, no matter how suspicious you might be of him. Really, there's not much point to keep bickering; OP got his money, Marc propably won't make the same mistake again, everyone's happy content. Exactly!
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Post by Deleted on May 19, 2010 17:06:13 GMT
I still think the OPs wasn't filled with ''venom and malice'' and that some people here can't stomach that Marc can sometimes makes small mistakes, including Marc himself, and I don't think we should make such a big deal out of it, nobody lost money, Marc and the Canaduh lost some of their time, that's about it.
Frankly, everytime someone starts sempriniing about Canaduh's ill-intents, I reread his opening post and I have a really hard time finding anything inappropriate in his words. Tell me, what is inappropriate in what he said ? Is it because he criticise Marc ? Is it because he asked 17 newbie questions to WSS ? Is it because he told his story here ? Was he too newbie for you, people ?
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Post by Deleted on May 19, 2010 17:35:29 GMT
I still think the OPs wasn't filled with ''venom and malice'' and that some people here can't stomach that Marc can sometimes makes small mistakes, including Marc himself, and I don't think we should make such a big deal out of it, nobody lost money, Marc and the Canaduh lost some of their time, that's about it. Frankly, everytime someone starts sempriniing about Canaduh's ill-intents, I reread his opening post and I have a really hard time finding anything inappropriate in his words. Tell me, what is inappropriate in what he said ? Is it because he criticise Marc ? Is it because he asked 17 newbie questions to WSS ? Is it because he told his story here ? Was he too newbie for you, people ? LOL, I agree with you Sebastian. Canaduh was quite polite in his responses to Marc here, even later posted his apology for using "warning" in the thread title. Canaduh was nice and did not immediately say who the problem was with, waiting for Marc to say it was him. I think that a few people here get a bit worked up over this issue because they are always suggesting to people to go to WSS, they may feel their own reputation hurt. Instead of putting themselves in the shoes of a new sword buyer and realizing how odd it would be to have money returned with no explanation. I see that there are things Canaduh may have done better, but also realize he handled himself quite well. Some people would have gone ballistic over this sort of thing. I give him a lot of credit for such, especially being the newbie. Which is part of this. Him being a newbie, it sort of is taken for granted he would have questions and not know all the right things. Marc is not a newbie, and neither are most of these people complaining about Canaduh. It is easy to criticize someone for being new and asking questions when you know the answers.
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Post by wiwingti on May 19, 2010 17:43:26 GMT
just to let you know that sometimes i can answer up to 25- 30 emails witjoput saying anything man, it is just the situation that made me thik that this customer would never be happy and decided not to give him service. so please don't start to try to make me look like a bad guy just to give more credit to other dealers. a lot of people could tell you that they send me lot of emails without buying and i answer with no problem all the time. To be honest Marc, you continuing to try and justify your actions way past when you said you were done is doing more damage in my opinion than someone voicing how another dealer put up with 20 + questions. You say you can put up with a lot of emails from people without buying, yet you canceled an order from someone who did buy without explaining your reason until here in this thread. In fact you blocked the buyers emails so he couldn't even ask why you returned his money and canceled the order. That was the point of this thread, for him to find out why you stopped all communication and refunded the money canceling his purchase. Yes as people point out it is your right to decide not to do business. It is also the OPs right to let us know his experience with you and your poor customer service in his opinion. It is also others rights to state their experience of having better customer service with other dealers, or for people to state they had better experiences with your customer service. If you don't like your customer service being criticized then learn from your mistakes and improve yourself. Learn to tell someone who asks more questions than you wish to answer the reason you are canceling the order. Or to ask them to go do research before the purchase, and point them in the right direction. If you don't like being flooded with single questions per email 20 times then learn to ask the buyer to send questions in groups. Try to learn and become better, not just defend your action. See that obviously some people consider this not the best way to treat a customer. In this competitive market your sticking to you were doing nothing wrong it was all the buyer being annoying song will just make new buyers who might have more than 20 questions decide not to buy from you, no matter how good your deals seem. So I suggest you use this event to learn and grow. To become better with your customer service. Not as a place to keep saying how you were justified. *edit corrected some grammer sorry man, i am on the computer12 to 14 hours a day and i usually take care of my customers. and for that one shot i am not backing off, happy with the decision i took . yeah i know because of my limited english i am not helping myself trying to exp^lain my point, but,seing people talking about my customer service because i decided not to answer anymore to (1 Customer)that made me think he would never be happy is very making me angry. all i do in life is work at night sleep a bit ans answer emails all day man, i live for that. so, answering email is part of the job and i pretty know it. and i usually do it pretty well. now, all you are saying is to learn,,, learn what man? learn that i have to send the guy a sword that i pretty know the sword will not be ok and that customer being in Canada will make me put more money in an exchange than what it give me in profit? i am crazy man but not to that point. Cmon man,, everyone are trying to tarnish my name for one guy who isn't happy with my customer service? if i would have explained it all to the guy,, a thread dediccated to WSS would have it's own thread anyway, a thread talking about that same problem ,an unhappy guy that i refused to serve. and i would be here trying to explain myself. i am not excusing to that guy, i will not serve that guy and am standing to my point.and still happy with my decision(i think more than happy) next time i have a refund man can i invoice you for the customs exchange? can i invoice you for the taxes to Canada(twice) can i invoice you for the second sword that hanwei do not refund me? if yes i will ship anywhere you tell me man. two years man, two years and i have (rejected/refund two customers that i decided not to serve) and i am a bad guy? and yeah because of my limitations i am not able to get into big ceremonial debates but seeing how far some of you went to talk about my customer service and how i should treat a customer, i think i usually treat customers a lot better than some of you treat me in here. now if it can make you happy, you have succeed, buisiness has slow down, Clap your hands and have fun. bad thing is that if you succeed to take me out, prices will increase again. [glow=red,2,300]Sitre,[/glow] yeah you are right and if you want me to, just with your permission i will copy your instructions and make a page if you don't mind for new guys since i am too bad in english for details like that lol.
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Post by Deleted on May 19, 2010 17:51:53 GMT
No one here is trying to tarnbish your reputation or is questionning your customer service, Marc. Also, I think no one here said that you were wrong to not send the sword and to refund it. In the end, I think you should have sent one last e-mail to Canaduh, to explain to him why you've cancelled the exchange. That is the only, single thing I have to say against your customer service, and IMHO, it is a lone case and doesn't represent your usual commitment.
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Post by Deleted on May 19, 2010 17:52:46 GMT
Even Keith has been known to miss things from time to time in that much higher price range. Long story short, $300 is not a lot of money...OC was right, you get what you pay for. Looks like he missed my $1250 Bugei Samurai.... cracked tsuka. I got the epoxy and syringe out.... The point I was trying to make is that the more you spend the smaller the percentage of mistakes due to the increased amount put towards QC. Everyone sends out a dud once in awhile its all about percentages and with cheaper swords the percentages are MUCH larger.
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Post by Deleted on May 19, 2010 17:53:00 GMT
Proto SLG/Smart Parts Vibe... Nuff said.
Hey Canaduh *waves* If you are the same guy I think you are, then we are already in personal dealings.
Honestly, I think Canaduh could have condensed E-mails. Maybe not use Warning in his title. (he already agreed to that)
As far as Mark, the only thing that I could have done differently is maybe tell him in an E-mail why you were cancelling his order.
And if you ever have one of those swords that are broken, I might be interested in a discounted bare blade?...... Just sayin.
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Post by Deleted on May 19, 2010 18:03:00 GMT
To be honest Marc, you continuing to try and justify your actions way past when you said you were done is doing more damage in my opinion than someone voicing how another dealer put up with 20 + questions. You say you can put up with a lot of emails from people without buying, yet you canceled an order from someone who did buy without explaining your reason until here in this thread. In fact you blocked the buyers emails so he couldn't even ask why you returned his money and canceled the order. That was the point of this thread, for him to find out why you stopped all communication and refunded the money canceling his purchase. Yes as people point out it is your right to decide not to do business. It is also the OPs right to let us know his experience with you and your poor customer service in his opinion. It is also others rights to state their experience of having better customer service with other dealers, or for people to state they had better experiences with your customer service. If you don't like your customer service being criticized then learn from your mistakes and improve yourself. Learn to tell someone who asks more questions than you wish to answer the reason you are canceling the order. Or to ask them to go do research before the purchase, and point them in the right direction. If you don't like being flooded with single questions per email 20 times then learn to ask the buyer to send questions in groups. Try to learn and become better, not just defend your action. See that obviously some people consider this not the best way to treat a customer. In this competitive market your sticking to you were doing nothing wrong it was all the buyer being annoying song will just make new buyers who might have more than 20 questions decide not to buy from you, no matter how good your deals seem. So I suggest you use this event to learn and grow. To become better with your customer service. Not as a place to keep saying how you were justified. *edit corrected some grammer sorry man, i am on the computer12 to 14 hours a day and i usually take care of my customers. and for that one shot i am not backing off, happy with the decision i took . yeah i know because of my limited english i am not helping myself trying to exp^lain my point, but,seing people talking about my customer service because i decided not to answer anymore to (1 Customer)that made me think he would never be happy is very making me angry. all i do in life is work at night sleep a bit ans answer emails all day man, i live for that. so, answering email is part of the job and i pretty know it. and i usually do it pretty well. now, all you are saying is to learn,,, learn what man? learn that i have to send the guy a sword that i pretty know the sword will not be ok and that customer being in Canada will make me put more money in an exchange than what it give me in profit? i am crazy man but not to that point. Cmon man,, everyone are trying to tarnish my name for one guy who isn't happy with my customer service? if i would have explained it all to the guy,, a thread dediccated to WSS would have it's own thread anyway, a thread talking about that same problem ,an unhappy guy that i refused to serve. and i would be here trying to explain myself. i am not excusing to that guy, i will not serve that guy and am standing to my point.and still happy with my decision(i think more than happy) next time i have a refund man can i invoice you for the customs exchange? can i invoice you for the taxes to Canada(twice) can i invoice you for the second sword that hanwei do not refund me? if yes i will ship anywhere you tell me man. two years man, two years and i have (rejected/refund two customers that i decided not to serve) and i am a bad guy? and yeah because of my limitations i am not able to get into big ceremonial debates but seeing how far some of you went to talk about my customer service and how i should treat a customer, i think i usually treat customers a lot better than some of you treat me in here. now if it can make you happy, you have succeed, buisiness has slow down, Clap your hands and have fun. bad thing is that if you succeed to take me out, prices will increase again. [glow=red,2,300]Sitre,[/glow] yeah you are right and if you want me to, just with your permission i will copy your instructions and make a page if you don't mind for new guys since i am too bad in english for details like that lol. This is exactly what is tarnishing your reputation, blaming the customer. Ever hear the expression the customer is always right? Not that I agree with the expression, but complaining about your customers doesn't help get you more. The much simpler, and less wordy thing to say. "Yes, I probably should have told him why I was canceling the order, and will do so if this sort of trouble comes up ever again." Then drop it. Let others say what ever they wish. Plenty of people like you as you see. So yes I suggest learning from this, not getting set in the mind set of you were right. But think about how to prevent this sort of trouble in the future. Like going with Sitre's suggestion. That is a good idea, and a step in the right direction.
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Post by Deleted on May 19, 2010 18:05:41 GMT
I disagree marabunta, I think you are wrong. He didn't dramatise anything, he could have been a hell of alot more dramatic. He wasn't trying to tarnish anything he was asking a pretty reasonable question, I'd want to know why an order was cancelled as well especially when I had already paid. He got his money back but calling it a non-issue and telling him he is irresponsible like some father figure is condescending and rude. Misconstrued facts? What facts? Aren't you now allowing emotion to dilute your common sense? BW, when you first saw the title of the thread, what did you think you would be reading about once you opened it, honestly? Did you think the thread would be about an unexpected paypal refund and order cancellation? I find it hard to believe since in this hobby we have all seen what a title like that usually refers to. So, with all do respect BW, the drama DID start in the title, but that is not where it ended. This is where we find the facts being misconstrued: In one of his posts he said- "My concerns fell when I asked the questions I was advised to ask in regards to purchasing a Katana, the dealer did not communicate with me and just dumped the sale. BW, Is this not an exaggeration the facts? drama drama drama Again, I have to return to the concept of responsibility for what people choose to write. Do I think that the vendor should have done things differently, YES. In fact had it been I, the customer would have been told it is in his best interest to do his homework before contacting me to place his order. This would have been said after about the 3rd email. Three strikes and your seriously in need of information that I haven't the time to spoon feed you. Secondly, I keep seeing everyone say that Mark should have given him an explanation as to why the order was cancelled. Have we determined for sure this was not done? Marc posted the following and it is ambiguous at best since Marc's english and grammar, at least in written form, is hard to follow at times. just read the emails carefully in your paypal refund man, i was clear enough saying that i was ended with this transaction.[/i] Now, I dont know exactly what that means, did the refund simply say he was ending the transaction or did it say more? I don't know, but the way *I* read it, seems like there was more since Marc referred to refund e-mail S.
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Post by Deleted on May 19, 2010 18:13:21 GMT
The Thread title itself... "Dealer Warning!" with the "!" just starts the whole thing off with a bad tone... then he goes on to basically warn people that, look out, if you buy swords from this guy he will... gulp... send you your money back and not sell you a sword!!! If he had posted something more like like this: Thread Title : "Has this ever happened to you?" Content : Recently I tried to buy a sword from a vendor that is spoken of well in the forums. I had a lot of questions, and he was answering all my questions until, when I asked this last one: (Insert Question here) I got no response and my money was refunded. I am a bit confused, why would that have been done? Has anyone else had a vendor send them their money back and not tell them why? EXACTLY!....No DRAMA....No Exaggerations SOMEONE PLEASE tell me why the thread could not have been written that way! Can there be any argument? Shadow FTW +1
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Post by wiwingti on May 19, 2010 18:15:26 GMT
I disagree marabunta, I think you are wrong. He didn't dramatise anything, he could have been a hell of alot more dramatic. He wasn't trying to tarnish anything he was asking a pretty reasonable question, I'd want to know why an order was cancelled as well especially when I had already paid. He got his money back but calling it a non-issue and telling him he is irresponsible like some father figure is condescending and rude. Misconstrued facts? What facts? Aren't you now allowing emotion to dilute your common sense? BW, when you first saw the title of the thread, what did you think you would be reading about once you opened it, honestly? Did you think the thread would be about an unexpected paypal refund and order cancellation? I find it hard to believe since in this hobby we have all seen what a title like that usually refers to. So, with all do respect BW, the drama DID start in the title, but that is not where it ended. This is where we find the facts being misconstrued: In one of his posts he said- "My concerns fell when I asked the questions I was advised to ask in regards to purchasing a Katana, the dealer did not communicate with me and just dumped the sale. BW, Is this not an exaggeration the facts? drama drama drama Again, I have to return to the concept of responsibility for what people choose to write. Do I think that the vendor should have done things differently, YES. In fact had it been I, the customer would have been told it is in his best interest to do his homework before contacting me to place his order. This would have been said after about the 3rd email. Three strikes and your seriously in need of information that I haven't the time to spoon feed you. Secondly, I keep seeing everyone say that Mark should have given him an explanation as to why the order was cancelled. Have we determined for sure this was not done? Marc posted the following and it is ambiguous at best since Marc's english and grammar, at least in written form, is hard to follow at times. just read the emails carefully in your paypal refund man, i was clear enough saying that i was ended with this transaction.[/i] Now, I dont know exactly what that means, did the refund simply say he was ending the transaction or did it say more? I don't know, but the way *I* read it, seems like there was more since Marc referred to refund e-mail S. [/quote] sorry i didn't write much more lol i made a miss explaination here lol i just wrote sorry but i am done with that transaction. so yeah i should have explained but will still not do buisiness with that customer. it is easy just the way people write(and canaduh write pretty well by the way), to make a litle thing look very big. i made a mistake but this thread is a joke man. there is no dealer warning here there is a customer unhappy because he have been refunded without any other answer than(sorry but i am done with that transaction) all i tought when cancelling was,, if i answer back he will not be happy anyway. maybe a missjudgement but it is how i felt it. Marc Marc
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Post by Deleted on May 19, 2010 19:38:38 GMT
Put a fork in it! Done to death thred, We all know Marc is a stand up guy, Mods, please close this thred.....SanMarc.
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Post by Deleted on May 19, 2010 21:47:10 GMT
Put a fork in it! Done to death thred, We all know Marc is a stand up guy, Mods, please close this thred.....SanMarc. Nuke it from orbit......its the only way to be sure. Its hard to believe how much drama was created. The op lost $0 nothing nada, no loss at all. I take that back he lost being able to have the honor of doing business with one of the most stand up guys that has come onto the sword scene in the last 2 years. Some one who time and again has bent backwards to bring killer specials, had things like "pick a random number and win a free sword" pm me and get a free hanwei sword making DVD and just general other cool stuff. How many times has some one posted a review and found a minor flaw. And without the vendor even being mention you see Marc post up with a comment like "Hey you bought that from me, why didn't you tell me it had xxx flaw send it back and I'll give you a new one" If theres this much drama because he got his money back and had to buy elsewhere just imagine how much trouble there would be if he got a sword with a flaw. OMG............. "I just spent my entire lifes pay on a sword that I was absolutely, positively, guaranteed flawless and able to cut through fire dragon scale like butter and it can barely chop a tank in half, I was completely robbed" You can't please paranoid. If some one goes into a transaction with the mindset "something is going to be wrong" odds are they are going to find something wrong no matter how small. These people you just can't please and its no use to try. Can you imagine if Marc sent an email like "Sorry but I am refunding your money because I do not think I can meet your expectations with this item" Would we then see a thread that sounds like "Theres a vendor here that won't even stand behind his product, he said I wouldn't be happy with it so he must sell junk" Considering this is how bad it went with a transaction where the buyer lost NOTHING, I repeat NOTHING, I really think Marc did the right thing.
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Post by shadowhowler on May 19, 2010 21:50:32 GMT
+1 OC for the pure truth of it.
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Post by Deleted on May 19, 2010 23:40:21 GMT
Put a fork in it! Done to death thred, We all know Marc is a stand up guy, Mods, please close this thred.....SanMarc. Nuke it from orbit......its the only way to be sure. Its hard to believe how much drama was created. The op lost $0 nothing nada, no loss at all. I take that back he lost being able to have the honor of doing business with one of the most stand up guys that has come onto the sword scene in the last 2 years. Some one who time and again has bent backwards to bring killer specials, had things like "pick a random number and win a free sword" pm me and get a free hanwei sword making DVD and just general other cool stuff. How many times has some one posted a review and found a minor flaw. And without the vendor even being mention you see Marc post up with a comment like "Hey you bought that from me, why didn't you tell me it had xxx flaw send it back and I'll give you a new one" If theres this much drama because he got his money back and had to buy elsewhere just imagine how much trouble there would be if he got a sword with a flaw. OMG............. "I just spent my entire lifes pay on a sword that I was absolutely, positively, guaranteed flawless and able to cut through fire dragon scale like butter and it can barely chop a tank in half, I was completely robbed" You can't please paranoid. If some one goes into a transaction with the mindset "something is going to be wrong" odds are they are going to find something wrong no matter how small. These people you just can't please and its no use to try. Can you imagine if Marc sent an email like "Sorry but I am refunding your money because I do not think I can meet your expectations with this item"Would we then see a thread that sounds like "Theres a vendor here that won't even stand behind his product, he said I wouldn't be happy with it so he must sell junk" Considering this is how bad it went with a transaction where the buyer lost NOTHING, I repeat NOTHING, I really think Marc did the right thing. Personnaly I think if that e-mail had been sent I wouldn't be around jumping on the barricades, even if Canaduh would've started a thread about this, things would've likely happened very differently. People who are currently thinking that Wiwingti made a small mistake wouldn't be here to semprini about it. IMHO Canaduh had the kind of experience that any new sword buyer could have. I believe a fair number of people here asked plenty of questions, including pretty stupid and annoying ones, to sellers before taking their first plunge. This thread could've been a great constructive discussion to enlighten new buyers. IMHO sword buyers guide is about giving informations to new sword buyers, among other things, and now I find it disturbing to see many members saying that Canaduh had ''to do his homeworks'' and not disturb us with his tale. Okay, should we have a ''don't be too newb if you want to post here'' rule to the forum ? The thing that disturb me the most is that some people seem to get upset that Wiwingti made a single small mistake and are saying everything to excuse Marc from that small, tiny thing, should I now start refering to Marc as the Holy Father ? Or would Saint-Marc sound better ? (Last thing, I think this thread won't end until it really gets nuked to oblivion ...)
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Post by Deleted on May 20, 2010 0:41:47 GMT
Nuke it from orbit......its the only way to be sure. Its hard to believe how much drama was created. The op lost $0 nothing nada, no loss at all. I take that back he lost being able to have the honor of doing business with one of the most stand up guys that has come onto the sword scene in the last 2 years. Some one who time and again has bent backwards to bring killer specials, had things like "pick a random number and win a free sword" pm me and get a free hanwei sword making DVD and just general other cool stuff. How many times has some one posted a review and found a minor flaw. And without the vendor even being mention you see Marc post up with a comment like "Hey you bought that from me, why didn't you tell me it had xxx flaw send it back and I'll give you a new one" If theres this much drama because he got his money back and had to buy elsewhere just imagine how much trouble there would be if he got a sword with a flaw. OMG............. "I just spent my entire lifes pay on a sword that I was absolutely, positively, guaranteed flawless and able to cut through fire dragon scale like butter and it can barely chop a tank in half, I was completely robbed" You can't please paranoid. If some one goes into a transaction with the mindset "something is going to be wrong" odds are they are going to find something wrong no matter how small. These people you just can't please and its no use to try. Can you imagine if Marc sent an email like "Sorry but I am refunding your money because I do not think I can meet your expectations with this item"Would we then see a thread that sounds like "Theres a vendor here that won't even stand behind his product, he said I wouldn't be happy with it so he must sell junk" Considering this is how bad it went with a transaction where the buyer lost NOTHING, I repeat NOTHING, I really think Marc did the right thing. Personnaly I think if that e-mail had been sent I wouldn't be around jumping on the barricades, even if Canaduh would've started a thread about this, things would've likely happened very differently. People who are currently thinking that Wiwingti made a small mistake wouldn't be here to semprini about it. IMHO Canaduh had the kind of experience that any new sword buyer could have. I believe a fair number of people here asked plenty of questions, including pretty stupid and annoying ones, to sellers before taking their first plunge. This thread could've been a great constructive discussion to enlighten new buyers. IMHO sword buyers guide is about giving informations to new sword buyers, among other things, and now I find it disturbing to see many members saying that Canaduh had ''to do his homeworks'' and not disturb us with his tale. Okay, should we have a ''don't be too newb if you want to post here'' rule to the forum ? The thing that disturb me the most is that some people seem to get upset that Wiwingti made a single small mistake and are saying everything to excuse Marc from that small, tiny thing, should I now start refering to Marc as the Holy Father ? Or would Saint-Marc sound better ? (Last thing, I think this thread won't end until it really gets nuked to oblivion ...) This is where I beg to differ, you repeatedly refer to it as Marcs mistake, I call it Marcs business decision. 17 emails, at 1 question each is 16 questions assuming the last email was a final answer. Thats A LOT. And usually the nature of the beast is the first email has a lot of questions, the second less then half the first etc It could have easily been 40-50 or more questions he had to answer. I sell car parts retail, and it only takes a few questions before I can tell who's qualified to fix their own car and who shouldn't touch a wrench. If people are willing to listen I can steer them in the right direction, but there are people who have their mind made up about what they are going to do and nothing you can say will help them. Don't forget Marc is selling what are essentialy 3 foot razors. Something a novice can KILL themselves with. If I felt that some one was not ready, and sold him something based on "well his money is as good as any" it would be downright immoral. Just the fact that Marc answered 17 emails tells me not only was he trying, but he was trying hard to make some one happy. Like I said, you can try to steer some one in the right direction but some times their wheels just won't turn. You can only spend so much time trying to push the right way before you just get exhausted and give up.
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Post by Deleted on May 20, 2010 0:53:40 GMT
I agree that Marc had the right to not sell this blade to Canaduh and I am not against his reasons. I have no doubt that he tried hard to please Canaduh before he cancelled their deal. The only thing that I am trying to get across is that it would have been more polite (and less troublesome in the long run) to explain his decision to Canaduh, who made this thread because he didn't have a single clue about why his buy got cancelled and he got his money back (nothing to cry about in that).
A simple e-mail saying '' I am sorry sir, but I can't answer every question you have about this sword, sword buying has some risks that are beyond my power. I can't guarantee you a refund at this point and I think it would be less trouble for you and for me if we stop this transaction from now on. I suggest that you read about swords and their replicas before buying one ...ect'' ... I think such an e-mail may have changed things.
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Post by Deleted on May 20, 2010 1:02:34 GMT
I sell car parts retail, and it only takes a few questions before I can tell who's qualified to fix their own car and who shouldn't touch a wrench. If people are willing to listen I can steer them in the right direction, but there are people who have their mind made up about what they are going to do and nothing you can say will help them. Don't forget Marc is selling what are essentialy 3 foot razors. Something a novice can KILL themselves with. If I felt that some one was not ready, and sold him something based on "well his money is as good as any" it would be downright immoral. Thats the whole point of selling retail car parts though. Squeeze every last penny out of the sucker whos buying it.
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Post by Deleted on May 20, 2010 1:06:47 GMT
A simple e-mail saying '' I am sorry sir, but I can't answer every question you have about this sword, sword buying has some risks that are beyond my power. I really like the way that part is worded. In an ideal world no business man wants to send anyone a less then perfect product. But like the old saying goes "If you want something done perfect, you have to do it yourself" And unless good old wiwingti was hammering out these himself there is just no way he could make that promise, all he can do is give you a good price and if something does go bad try to make it right.
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Deleted
Deleted Member
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Post by Deleted on May 20, 2010 1:18:40 GMT
Agreed. On a side-note, OC, thank you for your level-headed posts. Although I don't agree with everything you are posting in this thread, I appreciate your civility.
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