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Post by acjustice on Oct 11, 2023 14:16:00 GMT
After a decade+ on this site, countless sales and interactions, and one current ongoing sale, I just had my account banned.
Username Justice if my new name wasn't a hint.
No warning, no notification of rules violations, nothing. Emailed the mod team for an explanation or at least reinstatement, no response.
Just wanted to give a hand wave in case anyone was trying to message me. Not able to log in to my original account.
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Post by pellius on Oct 11, 2023 15:04:03 GMT
I’ll look into it
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Post by acjustice on Oct 11, 2023 15:43:30 GMT
Thanks, I appreciate this. I don't even have the email of the last sake I made and I can't even log in to my old account to check up
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tera
Moderator
Posts: 1,658
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Post by tera on Oct 11, 2023 16:23:13 GMT
Justice, would you try logging in with your main account again and copy/pasting any error in this thread? I don't see you on our banned lost anywhere (nor do I have any idea why you would be, you're a member in good standing).
Terribly sorry for the trouble.
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Post by alientude on Oct 11, 2023 16:31:20 GMT
Poking in here because I had a thought that might be helpful. Is the error message akin to this?
I get that if I'm browsing with a VPN, depending on where my VPN is connecting.
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tera
Moderator
Posts: 1,658
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Post by tera on Oct 11, 2023 17:14:44 GMT
Poking in here because I had a thought that might be helpful. Is the error message akin to this?
I get that if I'm browsing with a VPN, depending on where my VPN is connecting.
We have banned some users by IP before, so if you were unlucky enough to land on one of those with a VPN, that might cause a false block.
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Post by acjustice on Oct 11, 2023 17:53:14 GMT
Still no luck. I don't use a VPN. My work computers do but you have to intentionally run the program (GlobalConnect) before logging in. Doubt that's the reason
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Post by acjustice on Oct 11, 2023 17:54:10 GMT
Poking in here because I had a thought that might be helpful. Is the error message akin to this?
I get that if I'm browsing with a VPN, depending on where my VPN is connecting.
No, literally says "This account has been banned" when I tried to log in
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Post by alientude on Oct 11, 2023 18:14:48 GMT
Poking in here because I had a thought that might be helpful. Is the error message akin to this?
I get that if I'm browsing with a VPN, depending on where my VPN is connecting.
No, literally says "This account has been banned" when I tried to log in
I had this happen once and a few minutes later it stopped showing up and I was able to login as normal (no mod intervention required as far as I know). Best of luck in getting this fixed.
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tera
Moderator
Posts: 1,658
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Post by tera on Oct 11, 2023 19:13:13 GMT
Poking in here because I had a thought that might be helpful. Is the error message akin to this?
I get that if I'm browsing with a VPN, depending on where my VPN is connecting.
No, literally says "This account has been banned" when I tried to log in Understood, we'll do some digging. Something funky is happening.
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Post by acjustice on Oct 11, 2023 22:40:52 GMT
Don't think this will add much but this is all I get on my side.
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Post by Curtis_Louis on Oct 11, 2023 22:47:41 GMT
There is nothing on the forum side (security logs) that indicate anything has been altered in your account settings.
I decided to temporarily ban your user name Justice until 6PM today. I'm hoping that it may trip something when it hits the 6PM mark and reactivates your account.
Please try to log in again after 6PM (central time) and see what happens.
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Post by acjustice on Oct 12, 2023 1:24:23 GMT
There is nothing on the forum side (security logs) that indicate anything has been altered in your account settings.
I decided to temporarily ban your user name Justice until 6PM today. I'm hoping that it may trip something when it hits the 6PM mark and reactivates your account.
Please try to log in again after 6PM (central time) and see what happens. Woo! Double banned! This is a first. Trying again. Yep, still not logging in. I think I have to accept my new account eventually.
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tera
Moderator
Posts: 1,658
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Post by tera on Oct 12, 2023 3:25:11 GMT
This shouldn't work, but worth a shot. Have you tried pulling up the login page and pressing Ctrl-F5 to force a fresh pull from the server? I wonder if the ban message is cached.
I have ZERO idea why the system would consider you banned to begin with. We love you here.
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mrstabby
Member
Posts: 1,182
Member is Online
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Post by mrstabby on Oct 14, 2023 18:31:25 GMT
Have you tried logging in from somewhere else? Like a different browser or PC? If on a phone and you have tried logging in via Wifi, try via your data plan (or someone elses Wifi, like public Wifi or a neighbours). If another browser/computer works, it might be cache. If it doesn't work on PC and via Wifi, but does via your phones data, you might have landed on a banned IP. Network providers shuffle them around sometimes.
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Post by acjustice on Oct 17, 2023 14:12:31 GMT
Have you tried logging in from somewhere else? Like a different browser or PC? If on a phone and you have tried logging in via Wifi, try via your data plan (or someone elses Wifi, like public Wifi or a neighbours). If another browser/computer works, it might be cache. If it doesn't work on PC and via Wifi, but does via your phones data, you might have landed on a banned IP. Network providers shuffle them around sometimes. I have. Work wifi is spotty, if on my phone it's always on 5G. I've tried multiple devices, home wifi, etc. Same result
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Post by alientude on Oct 17, 2023 23:23:55 GMT
FYI, I've now seen two other people say their accounts are showing banned.
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Post by herewego on Oct 18, 2023 1:41:49 GMT
It happened to me today 10/17/2023 around 4:00 pm central time. Everything worked great all day then account banned. Does not work on the phone either. I have 4 listings I can not get to edit or close out.
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Post by Eric Bergeron on Oct 18, 2023 2:18:22 GMT
It happened to me on my desktop but it appears I am able to log in on my laptop which is so weird, going to compare Ip addresses and see if anything is different.
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tera
Moderator
Posts: 1,658
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Post by tera on Oct 18, 2023 5:31:23 GMT
I think we are hitting banned IPs being recycled to legit members. I wish I had more under-the-hood access for the forum so we could get more data about what's happening.
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