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Post by Jordan Williams on Dec 2, 2018 9:01:32 GMT
On the other hand you have a jerk like me shooting a message off to KoA on Facebook about a return.
(Nothing bad, just wrong size, And this not even KoA fault.)
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Post by Matt KOA on Dec 3, 2018 2:11:29 GMT
Hi Jordan,
I mean this is a friendly tip and I am only writing it publicly because it may be useful to others as well. Out of the three main ways to contact our customer service people Facebook is probably the slowest one by which to get a reply.
Its not intended to be this way but it works out that way in practice. Monday is the busiest day for our two customer service reps due to many people writing over the weekend. When they get into the office the first thing they tend to is the phone messages left on the answering machine. After that the natural place to answer people is our official email addresses. Facebook questions will get answered, but typically last after those two.
Just letting you know that using the other two methods will get you into contact faster to get your matter resolved. They will answer you on Facebook but it ends up being the "back of the line" so to speak. If you don't mind waiting a bit longer than Facebook is perfectly fine - though the other two methods, as mentioned previously, will get your matter resolved more quickly.
As I said I mean this as a helpful tip in the case that you or others may find it useful.
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Post by Jordan Williams on Dec 3, 2018 2:26:47 GMT
Good to know Matt.
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Post by Gunnar Wolfgard on Dec 3, 2018 14:22:56 GMT
See Ravorseal, that is service. Not to many venders even read these sword forum complaints let alone answer them. It's like if you go to a store on Christmas eve you have to expect to have a long wait at the checkout. I've ordered things on Amazon that took a week to ship and other times the order shipped out the next day, it all depends on timing. Companies don't deliberately try to piss off their customers.
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Post by razorseal on Dec 4, 2018 4:55:16 GMT
Thanks for the reply Matt from KoA. I called today and they said couple more days for me. Still disappointing that it's taking 10 days to ship something out. I understand you guys are backed up, but I've ordered stuff (not just swords but other general items) and did not have such a long wait time. I understand I can cancel my order, and I thought about it. But I did get a decent discount and did alot of research, so I don't see the point. I'm not in a rush to get it (nothing will change if it comes today or next week), but still wanted to voice my opinion. That being said, I'm still looking forward to receiving it, if it comes in 2018
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Post by razorseal on Dec 6, 2018 21:16:15 GMT
Alright guys! Both swords are in. I'll concentrate on the Norman sword here and not the A&A since what this thread was about... I did make a youtube review of the A&A that I'll post in the reviews section. Since the A&A came in before, it allowed me to handle and own a higher tier sword, which didn't do the Norman Sword any favors. It's a heavier feeling sword and not a very sharp edge. there is tooling/grinding marks but the blade is straight and definetly feels hefty. It will get the job done, but you can def tell it's not a made in USA quality product. The tip isn't exteremely pointy either, assuming it's a Type X thing which wasn't meant for thrusting, but slicing. the pommel and crossguard are shiny and doesn't really fit the sword. also, the pommel's edges are VERY pointy. It's so pointy that when I do a slice/cut motion, they dig in to my hand and seriously hurt. I will have to grind those down and smooth them out slightly. I can't be the only one complaining about that. She does feel very sturdy though. For the price, I think it's great, as long as you can understand you get what you pay for. I will do some cutting videos with it, but I don't think it will cut like the A&A I have which really does slice things. here are some pictures
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Post by Barahir on Dec 12, 2018 21:22:41 GMT
Im usually buying from reliks. Its the best place for canadians.
Actually I own the Maldon, the Ashdown, the Ulfberht and the Viking King. The Viking King still my favourite from all the group. If you need close up pics let me know !
Im Philippe Goulet on facebook
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Post by Gunnar Wolfgard on Dec 13, 2018 15:37:40 GMT
Well their peens aren't the prettiest out there. Personally I would blue the pommel and guard. Just to shinny, looks like chrome which looks cheap.
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pgandy
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Post by pgandy on Dec 13, 2018 16:31:54 GMT
To those complaining of slow service I can say at least KoA is still up and running. They do give a schedule for ordering that would assure a delivery before Christmas. I’ve known some businesses that get so overwhelmed they close their site down this time of year.
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pgandy
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Post by pgandy on Dec 13, 2018 16:37:02 GMT
Im usually buying from reliks. Its the best place for canadians. Actually I own the Maldon, the Ashdown, the Ulfberht and the Viking King. The Viking King still my favourite from all the group. If you need close up pics let me know ! Im Philippe Goulet on facebook I find two manufactures using the name Viking King, Condor and Windlass. Which do you have?
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Post by Barahir on Dec 13, 2018 17:30:39 GMT
I find two manufactures using the name Viking King, Condor and Windlass. Which do you have? windlass, the one with the nice scabbard :)
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pgandy
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Post by pgandy on Dec 13, 2018 17:49:17 GMT
I find two manufactures using the name Viking King, Condor and Windlass. Which do you have? windlass, the one with the nice scabbard :) I thought so but had to ask. I have no Viking sword and was looking at Windlass’ Ulfberht, but am still open to suggestions.
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Post by markus313 on Dec 13, 2018 18:05:30 GMT
Having owned the Windlass Ulfberht (three different examples), Windlass Leuterit, H/T Norman (two different examples, one of these perfectly modified by great forum member Bryan Heff), handled a number of other Viking swords (of one was an Albion – don’t remember which model, but handling was formidable), and still owning the H/T 9th Century Viking, my vote goes clearly to the H/T 9th Century Viking.
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Post by razorseal on Dec 15, 2018 20:49:05 GMT
Well their peens aren't the prettiest out there. Personally I would blue the pommel and guard. Just to shinny, looks like chrome which looks cheap. Someone tried doing that here, and it didn't do anything but blue the peened tang. lol
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Post by AndiTheBarvarian on Dec 15, 2018 20:56:28 GMT
After a little bit of filing on the pommel and crossguard ends I used a sanding sponge to smooth the scratches and give'em all a satin finish.
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nddave
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Post by nddave on Dec 15, 2018 22:04:01 GMT
Well their peens aren't the prettiest out there. Personally I would blue the pommel and guard. Just to shinny, looks like chrome which looks cheap. Someone tried doing that here, and it didn't do anything but blue the peened tang. lol I'm pretty sure the H/T's have either stainless steel hilts or some other grade of low corrosive steel. Same with the throat and chape of the scabbards. Will they rust? Sure if mishandled or mistreated, but they aren't as susceptible to fingerprints or humidity like other manufactures mild steel hilts and fittings. Honeslty when my other swords start looking dingy after some heavy handling or are in need of their monthly polish, My H/T Bastard is always the one that looks just like I polished it. I guess that's a pro and a con, pro for anti rusting but a con for those that dont like the shiny finish.
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Post by Gunnar Wolfgard on Dec 16, 2018 22:33:31 GMT
Well their peens aren't the prettiest out there. Personally I would blue the pommel and guard. Just to shinny, looks like chrome which looks cheap. Someone tried doing that here, and it didn't do anything but blue the peened tang. lol Yeah I was afraid of that, can't blue stainless steel. You could always but a torch to it to try to turn it blue but there goes your grip up in flames.
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nddave
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Post by nddave on Dec 17, 2018 1:38:14 GMT
Someone tried doing that here, and it didn't do anything but blue the peened tang. lol Yeah I was afraid of that, can't blue stainless steel. You could always but a torch to it to try to turn it blue but there goes your grip up in flames. Or you could try the oven method. Oh wait forgot the Norman is peened. Anyway I remember a thread from long ago where someone, Maybe TomK put his H/T hilt parts in the oven and baked them blue. Don't remember the details but I'm sure a quick search would bring up the thread.
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Post by Deleted on Dec 18, 2018 14:09:11 GMT
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Post by Gunnar Wolfgard on Dec 18, 2018 15:20:57 GMT
Ow now that's good stuff to know about. Can think of a hundred uses for that.
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