Deleted
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Post by Deleted on Mar 31, 2015 16:04:36 GMT
In November 2014 I ordered a custom sword form SBG store. I paid in full at that time via Paypal. It was promised to ship February 15, 2015. It didn't. The SBG Order Status page says: "Batch 31
Order Period: 5th November to 5th December 2014
DETAILS
Expected delivery: February 15, 2015. Behind schedule."
No further updates for over 6 weeks. Last week I emailed SBG asking for a refund (it is now too late to get a Paypal refund) and got this reply: "I had sent your previous email to my manager this morning (he's in Japan so with the time difference I should hear something by tomorrow--latest Monday since its the weekend). I wanted to know if we had status on your sword. Please rest assured that if something is wrong or if we can't provide you with your order we will refund your money."
I waited over the weekend, and all day Monday in case the time difference was a factor. But as of this morning, nothing. I know the fanboys on this site will leap to SBG's defense. Go ahead. That doesn't change the fact that all the information being fed to buyer's in Batch 31 has been lies. The nice words being sent out don't change the fact that the promised dilivery (and responses) have not happened. They have my money and I have nothing but words. (And the fanboy words are just more of the same -- I don't care how much you are in love with katanas, if people promise something, you pay for it, and they don't make good on their promises then that is a crime and they are criminals. Period.) So, if you are thinking of buying a SBG sword -- BE CAREFUL. You may never get it with no legal recourse to get it or your money back. You might want to pay with a credit card or some method where you can dispute the charge when there is no delivery of promised goods. SBG should change their policy so they do not charge your payment method until the sword actually ships.
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Mikeeman
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Post by Mikeeman on Mar 31, 2015 16:22:17 GMT
Just because we are regulars on the forum does not mean we are "fanboys" of the SBG swords. I, personally, would not buy one.
HOWEVER, I also don't think you have enough information to say the folks running the SBG Sword Store are criminals, yet. Ask anyone who has ever gotten a custom order from almost anywhere. Things take time, things come up, and things get delayed.
I think there was a more respectful way to voice your understandable frustration.
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Post by Deleted on Mar 31, 2015 16:35:55 GMT
Mikeman, could you provide an example? I am not able to see a respectful way to say someone misled me out of $550 and provided nothing in return except excuses. And yes, of course "things happen". That is why I waited nearly 5 months before posting this. 5 months of "things happen" should be enough leeway for a responsible business to figure out how to deliver goods after taking money.
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Post by shoboshi on Mar 31, 2015 16:38:15 GMT
Agreed. This is a "custom" order and I've yet to see anything custom come in on the original promise date. Maybe further research prior to ordering might have given you a better idea of what to expect.
No one has stolen anything, you are simply going to have to wait to get it, which is understandably frustrating, but crying, whining and trying to stir up hate and discontent isn't going to make it happen any faster.
Be patient. My last custom order was 9 months past the date (no, not sbg custom) and because I got frustrated too, I didn't like it once I finally got it and essentially helped ruin my own order.
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Post by Gunnar Wolfgard on Mar 31, 2015 16:40:02 GMT
I noticed that with your only 1 post and with your name Whereismysword that you came here just to slam someone then you started slamming us before anyone said anything. Lighten up and give people the benefit of the doubt. Attitude won't get you anywhere or solve anything.
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Post by Deleted on Mar 31, 2015 16:40:27 GMT
I'm new here and nowhere close to a fanboy. I can understand your frustration, but if you've waited 4-5 months on a custom made sword I wouldn't go off on a tangent calling them "criminals" because I didn't hear from them in a few days.
It does state in the info you provided the February 15, 2015 batch is behind schedule. They've got too much invested in their reputation to not make it good, so I wouldn't worry. It's not like buying from some unknown person on eBay.
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Mikeeman
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Post by Mikeeman on Mar 31, 2015 16:45:08 GMT
Have you ever been a custom maker of blades? Each project takes a lot of time, planning, and effort to see through to fruition. For example, I have 3 or 4 people waiting on stuff from me. I'm also trying to buy a house, get my car fixed, keep up with my real job, having a kid with a girl I'm not with, etc. I will get to those projects when I get to them. Simple as that.
I DO believe that you should be frustrated, but custom swords take time. And a lot of it. Honestly, 5 months for a custom sword is a short wait compared to some other places or people that do customs. A lot of places have a wait up to a year and some several years. That aside, the email you received DID state that you will either get your sword or a refund. Would I buy from the SBG Sword Store? No. But I don't believe them to be crooks out to steal your money, either.
I'm not saying you shouldn't be asking questions and trying to find out what the status of your order is, I'm saying have a little patience.
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Post by KaOsBlaKbLaDe on Mar 31, 2015 16:46:47 GMT
your wait can only be considered to have started AFTER february 15th, as that was the initial expected date of delivery. So you have waited just over a month by my account. Things do happen, and your disrespectful tone wont help you in any of lifes challenges. I'm going on 10 months over expected delivery with a custom sword, and although it's frustrating, it is what it is. To describe the situation as "criminal" is libelous to say the least, especially considering that you "bought in" knowing there was at least a wait till february 15th. Put your big boy pants on.
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Mikeeman
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Post by Mikeeman on Mar 31, 2015 16:47:49 GMT
your wait can only be considered to have started AFTER february 15th, as that was the initial expected date of delivery. So you have waited just over a month by my account. Things do happen, and your disrespectful tone wont help you in any of lifes challenges. I'm going on 10 months over expected delivery with a custom sword, and although it's frustrating, it is what it is. To describe the situation as "criminal" is libelous to say the least, especially considering that you "bought in" knowing there was at least a wait till february 15th. Put your big boy pants on. Being disrespectful in return isn't very nice either.
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Post by Bryan Heff on Mar 31, 2015 16:55:51 GMT
I would just like to point out that the SBG forum and the store have very little in common. What does that mean? The moderators of which I am one have no interaction with the store. I believe that is run by the site owner Paul. Now from a mod standpoint Paul does not get involved in the day to day forum talk, anybody who has been here awhile knows this, so while the OP has a right to know what is going on, and he is free to certainly post it here...we should all just be aware of the differences between the forum and the store. My point is the OP has the right to post his frustrations, but I do think throwing around the words "fanboys" and "criminals" is a bit harsh and reactionary. Let's try and be respectful.
@whereismysword - The mods will certainly discuss this to determine if there is anything from our end we can do, but as previously mentioned we don't interface with the store.
In the meantime, ALL....lets keep this thread civil, polite and not let it degrade into a firestorm. We all should know the routine.
Thanks
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Post by L Driggers (fallen) on Mar 31, 2015 16:57:45 GMT
Don't ever do a custom order with me sometimes things happen to set me back. Don't need some one making their first post attacking me.
Go to sword site he will love you, a long with all his other charaters he post under.
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Deleted
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Post by Deleted on Mar 31, 2015 17:16:04 GMT
Mods, I didn't expect you to do anything but if you can help then great.
The other posts above (when they are even understandable) miss the fact that this isn't my first attempt to communicate with the vendor -- it is just YOUR first view of it. The situation escalated to this public forum when the responses from the vendor did not turn out true. Again, I've made several attempts to communicate with the vendor and just gotten words back. The vendor set the delivery schedule, not me. They also failed to meet their OWN delivery schedule.
Frankly, I don't believe any of you that say you yourselves would wait endlessly after placing an order to receive it. If any of you think that is a reasonable situation and you should just shut up and wait, then I have the best product you have ever dreamed of for sale -- just send mt $550 and I will deliver it someday -- unless "things happen". I'm sure you will be happy to wait no matter what - right?
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Post by Gunnar Wolfgard on Mar 31, 2015 17:26:21 GMT
" When they are even understandable"? I get the feeling you're your own worst enemy. You really don't know how to make friends do you? I get a feeling you're not going to get any support here thanks to your attitude.
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Deleted
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Post by Deleted on Mar 31, 2015 17:36:37 GMT
Last week I emailed SBG asking for a refund (it is now too late to get a Paypal refund) and got this reply: "I had sent your previous email to my manager this morning (he's in Japan so with the time difference I should hear something by tomorrow--latest Monday since its the weekend). I wanted to know if we had status on your sword. Please rest assured that if something is wrong or if we can't provide you with your order we will refund your money."
I waited over the weekend, and all day Monday in case the time difference was a factor. But as of this morning, nothing. This is just Tuesday, and the guy is in Japan.... You're going to go to pieces because they're one day late in responding? The situation escalated to this public forum when the responses from the vendor did not turn out true. They have, as of yet, not failed to keep their word to refund your money if the sword can't be delivered when the batch is finished. The vendor set the delivery schedule, not me. They also failed to meet their OWN delivery schedule. They also stated the February 15, 2015 batch was behind schedule. I haven't even been a member here for a week. If I thought you were getting ripped off I wouldn't hesitate to say so. However, I do think you're overreacting.
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Post by Voltan on Mar 31, 2015 17:38:17 GMT
Scroll down the page linked here for some info on your batch...it seems some of them are still tied up in customs. Paul (the owner of the store & this site's admin) is certainly not a criminal. I'm sure you'll get your sword, as frustrating as the wait may be. sbg-sword-store.sword-buyers-guide.com/wordpress/For the record, I'm not an SBG Store/Katana fanboy...in fact, I don't like katanas at all...
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Deleted
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Post by Deleted on Mar 31, 2015 17:40:14 GMT
Gunnar, I didn't come here to make friends or get support from folks that can't do anything to help other than to question the facts (which is not helpful by the way -- everything I have stated is a FACT). I posted here to warn others of what can happen with their sword order from SBG.
And if you can make heads or tails of "Go to sword site he will love you ago with all his other charaters he post under." then you are certainly a better linguist than I am.
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Post by L Driggers (fallen) on Mar 31, 2015 17:41:52 GMT
You see I do always deliver, most the time with some thing extra if I have a set back. I'm sure the SGB store will deliver too.
Don't like it you started with fanboy, don't think I've seen a SBG sword fanboy on here in a long time. Just didn't like it you started your first post with an attack instead of asking for help.
See this post getting locked very soon, possibly moated.
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Post by Voltan on Mar 31, 2015 17:47:44 GMT
Copied from the sword store blog:
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Post by chrisperoni on Mar 31, 2015 17:48:32 GMT
Nobody said they would be fine with waiting endlessly, but we are trying to help and reassure you that it is in fact normal to have custom orders take longer than originally expected.
Whether you believe it or not we have no reason to lie to you. It is a fact that many of us have certainly waited for months and even over a year beyond the original expected delivery date for custom work.
No one here is saying you don't have a right to be upset. We are simply trying to give you some perspective. You can choose to accept this, or continue believing what you seem to have convinced yourself of already. However, if you are unwilling to be open to the advice of those with considerable knowledge on this topic (waiting for custom work. and communication with customers makers), then why are you engaging us at all?
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Post by Voltan on Mar 31, 2015 17:50:29 GMT
Just found this too:
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