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Post by L Driggers (fallen) on Mar 31, 2015 18:00:18 GMT
People that have been here or even read through old post instead of just opening an account to post whereismysword know what i'm talking about when I said go to sword site. yes I miss spell a word, it happens some times.
you did check the website as well as Voltan or you would have your answer.
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Paul
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Post by Paul on Mar 31, 2015 19:26:52 GMT
Yes it can be very frustrating but unfortunately it is somewhat part and parcel of the custom sword market. I currently have an overdue order with Longship Armoury, it was due October last year so ive been waiting for 5 months and my deposit is significantly larger than yours. You should take some comfort, as I do, that you are dealing with a reputable company who will make good on the order.
Things do happen and the way you have expressed your frustration isn't going to help. I know it's little comport at this point but the sbg store will make good on your order.
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Post by KaOsBlaKbLaDe on Mar 31, 2015 19:50:19 GMT
Gunnar, I didn't come here to make friends or get support from folks that can't do anything to help other than to question the facts (which is not helpful by the way -- everything I have stated is a FACT). I posted here to warn others of what can happen with their sword order from SBG. And if you can make heads or tails of "Go to sword site he will love you ago with all his other charaters he post under." then you are certainly a better linguist than I am. The Fact is,...the above statement is not true. The wait time from the original scheduled delivery date is still a day short of 6 weeks,.......nowhere near your rant of waiting 5 months, and i've even given you the benefit of counting saturdays and sundays.
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Post by Gunnar Wolfgard on Mar 31, 2015 20:19:15 GMT
Give it up guys. He's one of those guys who if you gave him a goose that laid golden eggs he would complain that he couldn't eat the eggs. All I can say is, if you didn't come here to make friends than congratulations you've succeeded.
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Deleted
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Post by Deleted on Mar 31, 2015 20:39:42 GMT
SBG could make this right in one minute, by issuing the refund they keep promising. But they haven't over many days of asking. instead they stall by saying then need to speak to a manager in another country, and even after that time period expires there is still no action.
If they are such a great company then where is my refund? Why do they keep stalling? A great company (I can think of several examples but won't list them here so the fanboys can take issue with each detail just to see their comments appear on the forum) would simply issue the full refund and then I would not need to continue to ask for "a goose that laid golden eggs" (LOL at that one -- is that really how people interpret what I am asking for?)
To be clear, I am not asking for geese or friends or support -- I am warning people that this is the type of support to expect from SBG and their fanboys on this forum. I want just what was promised to me by this company and nothing more.
People thinking of trusting what they read on this forum may want to consider this real, true, first-hand experience. If you don't mind be lied to, having funds taken and goods not delivered, then feel free to order.
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Post by RicWilly on Mar 31, 2015 20:47:46 GMT
The OP is voicing his understandable frustration. While it's true that custom orders don't usually arrive on schedule, when a maker or vendor accepts the money in advance he owes an accounting if he runs over.
This fellow is pissed as would I be and he's venting. I think he's allowed.
I like Paul and this site. I like a few other vendors and makers too but look how some of those deals went south. Now I'm not saying that's the case here but it don't hurt to level up your business model if these type things recur.
What I'm saying is get off the OP's ass, he's entitled to share the experience he has had and if he seems a bit put out, circumstances put him that way.
Now, my own experiences with the SBG store went well but that was years ago.
whereismysword, I've been around this forum for a while and I've seen no indication that Paul Southren is a thief. I know things aren't going well and I'd be bent too. Still in the end I think you'll get satisfaction.
But if you don't, by all means let it be known. I've always thought the main function of this site was for information.
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Deleted
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Post by Deleted on Mar 31, 2015 20:55:38 GMT
Thanks Ric for the opinion, yours and Bryan (mod) have been the only reasonable, measured responses so far.
Trust me, when I get what was promised -- the refund or the sword in excellent, new condition -- I will go away.
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Post by Gunnar Wolfgard on Mar 31, 2015 21:10:14 GMT
I think if he didn't come on with an attitude with the name calling from post 1 he wouldn't have gotten attitude back. When attacked, attack back is what he got. A month late with a custom order coming from out of country with the Chinese New Year and customs checks is not unreasonable. It sounds to me like he got second thoughts to whether or not he wanted the sword and if that's the case he should just sell it.
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Deleted
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Post by Deleted on Mar 31, 2015 21:17:48 GMT
" It sounds to me like he got second thoughts to whether or not he wanted the sword and if that's the case he should just sell it."
Another vast difference from reality. Again (and again and...) I am asking for "the refund or the sword in excellent, new condition". Your insightful options and assumptions Gunner are off track. Exactly how would I sell something I never received? Any other wild assumptions you'd like to air?
As to "When attacked..." -- who exactly was attacking you Gunner? Do you consider yourself a fanboy, and you are taking that as an "attack"? If the shoe fits...
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Post by Afoo on Mar 31, 2015 21:28:09 GMT
@whereismysword, I appreciate your efforts to keep us informed, and that is the reason for the forums. However, calling people out for being fanboys or katana cultists kinda undermines your efforts there, and makes us less inclined to read the rest of what you say.
I personally have had one interaction with the SBG store, and it was positive. As such, I would share it with the community, much like you are sharing your negative experience. That is not being a fanboy at all - its an objective truth much like the concerns you have voiced here. The purpose of us sharing our positive experiences isn't to defend the SBG store (despite what you may think), but to show that there is a range of experiences from throughout the community - one bad experience does not mean that the entire SBG store is bad, nor does one good experience mean that its infallible. There needs to be a balance, and both sides need to be heard. Just because someone's experiences do not match yours doesn't make them a hater or a fanboy - its the way they express their opinions and their intent which are responsible for those labels.
Another reason we share our positive experiences is to reassure you that you will get your product. I know you did not come here to make friends or to get reassurance, but frankly what else is there we can do. Sure, some people may have been put off by your initial approach (we pride ourselves on being as fair and balanced as possible) but, as a member of our forum community (either willing or otherwise), we at least owe it to you to make the best of the situation. In short, I do not believe we are defending the SBG store, nor do the majority of us believe your claims are bogus. All we are trying to say (edit: at least in the beginning - things escalated a bit quickly) is not to worry because, quite frankly, thats what I would tell my friend or colleague in a similar situation.
EDIT: Personally, I got a DSA warhammer from the SBG store. It shipped promptly, but was defective. I emailed them back and got a refund. In all instances, communication was prompt, polite and reliable. Again, not defending them, but those were the facts about the transaction. There were a few days where the e-mails were a bit slow, but in the end they came through, and I am sure the same will happen for you.
Also remember that quite a few people from the SBG community have also bought into this, so if something happens, there will be a general outcry and things will be resolved as quickly as possible to minimize that. Also keep in mind that this is batch 31, so that means there have been 30 successful batches prior to this. Again, not defending, but trying to reassure you things will work out. If not, you will not be the only angry one by far
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Deleted
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Post by Deleted on Mar 31, 2015 21:40:28 GMT
So afoo, how much longer would you think is reasonable for me to wait before the SBG store owner provides some sort of communication? A day ... a week...a year?
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Post by Gunnar Wolfgard on Mar 31, 2015 21:44:06 GMT
"I know the fanboys on this site will leap to SBG's defense. Go ahead. " " I don't care how much you are in love with katanas, if people promise something, you pay for it, and they don't make good on their promises then that is a crime and they are criminals. Period.)" Your words in post 1, I would call that attacks. Why didn't you just asked if anyone else had had any problems with SBG store instead of going on the attack. Are you aware of how Chinese New Years works in China? Everything shuts down. Then the name you chose, WHERESMYSWORD said I'm on the attack and not here to talk about swords. If you had checked some of the other posts here you would have seen that other people have had similar delays in their orders coming from China and those order were not from SBG store.
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Post by Afoo on Mar 31, 2015 22:16:15 GMT
So afoo, how much longer would you think is reasonable for me to wait before the SBG store owner provides some sort of communication? A day ... a week...a year? Understand that people do have their own lives outside of running the store as well. There are reasons for not replying than just being a bad person. Think about it - you are not the first person to buy a sword from them, nor are you the last - if the SBG store really was out to scam your money and are lying thieves, you would think they would not have lasted that long. Also, you could try calling. They do give a phone number to use - can get a direct response that way Also, a year? Why would you even say that. You do realize that I am genuinely trying to help out right? Its okay to be angry, but it does not do you much good to take it out on the people here who have no issue with you whatsoever and are trying to help. If you really want to stew in a pool of passive-aggressive sarcastic misery, then go ahead.
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Post by Gunnar Wolfgard on Mar 31, 2015 22:23:08 GMT
YEAH, what Afoo just said. ![shocked-smiley-emoticon.gif](//storage.forums.net/1694914/thumbnailer/sH6XIJaXWWREuOxW_Lss.gif)
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Post by Mikemech on Mar 31, 2015 22:34:18 GMT
I'm in batch 31 too and it was made clear that the Chinese New Year was at hand, and almost always causes a further delay; the likes of which SBG or any other custom maker in China cannot quantify.
Chinese export customs - another delay that cannot be quantified.
Paul has a team in Canada who are inspecting both batches 30 and 31, with priority given to 30. This is reasonable.
I'm frustrated too. But Paul does his best to stay true to his word. I know that from past experience.
Oh, by the way, I recently got a shipping notification from them so they are sending them out.
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Post by sonofarwyn on Mar 31, 2015 22:45:08 GMT
Once again folks, lets keep this civil.
There have been some good posts and comments made, and some less so. Please continue the constructive posts.
For the OP, anything coming out of China at the beginning months of the year often get delayed, especially around Chinese New Year. Customs is also a variable in the equation. That can extend times for a few weeks or a couple of months. Its not at all unusual.
As far as the communication, it has been my experience that when you are sending stuff to the other side of the international date line, there is usually a lag in the response. I can only suggest that you give the store a day or two on that.
I have purchased through the SBG store a couple of times, and while it took a few days here in there, they always responded to my emails.
I hope that may help.
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Post by shoboshi on Apr 1, 2015 5:41:12 GMT
You know, this guy comes on here with his very first post and starts slinging insults and stating his opinions are facts and for some reason everyone here has to put on their best coat and manners and pander and bow and scrape and ensure his tender little feelings don't get hurt.
This is one of those times when I wish we were allowed to say: Hey, mister disgruntled! What are the specs on your sword? Maybe someone will like them enough to buy you out and see if you will make good on that promise to go away.
But we aren't allowed to say that, huh?
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Post by Croccifixio on Apr 1, 2015 8:39:20 GMT
While the OP has a legitimate gripe, all circumstantial evidence points to a lack of manners, and a registration not intended to abide by basic forum ettiquette. To register on the site with a name like that, make a first post basically attacking forum members already prejudged to be "fanboys," to aver malice on the part of the SBG store staff... Simply doesn't sit right with me.
A reasonable person would take into account the Chinese new year. He would also research on the forum and find various posts on this topic explaining the delay. He would also see the reputation of the people involved (in that they have always done right by their customers). He would learn and understand that delays happen often in this business. This isn't a construction dispute, wherein every day adds a plethora of costs and headaches to the consumer. And while a sale contract does indeed exist, however informal, fundamental changes in circumstances outside the control of the seller (chinese new year, customs delay, and even possible miscalculations by the forge) at least give them a margin of error between ordinary neglect and gross/criminal neglect.
Honestly I am no fan of the SBG store offerings, and definitely no fan of pre-sale production, but even a wronged customer cannot make irresponsible public statements that effectively slanders the name of a vendor.
Anyway, while you joined the forum for the wrong reasons, don't think you're still unwelcome. But cool down. If you're serious about your allegations, get a lawyer and file a dispute (which is not worth any court's time to be honest). Otherwise, your issues with SBG are better ventilated in a private arena rather than the friendliest sword forum ever.
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Post by William Swiger on Apr 1, 2015 9:06:08 GMT
SBG Forum Member Rights:
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Deleted
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Post by Deleted on Apr 1, 2015 14:19:24 GMT
Got a reply from SBG -- it says wait.
"Unfortunately I have to get approval to refund a custom Katana. I have opened a case and should have an answer shortly. "
The previous email said:
"Please rest assured that if something is wrong or if we can't provide you with your order we will refund your money."
So it sounds like now there is some doubt as to whether the earlier promise was true. And more waiting. Still no refund, still no sword.
Tell me again how great SBG is as a company?
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