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Post by snubnoze on Jul 23, 2021 1:08:02 GMT
I don't see how the criticisms of these swords is being visceral or hostile, like even remotely. When this website sides with a manufacturer over customers that got screwed over with faulty swords that likely weren't even hardened, when this website proclaims this for the manufacturer:
"Hand made in the USA from expertly tempered 1095 Carbon steel. Affordable, amazingly sturdy and almost indestructible - literally able to split cinderblocks without any damage to the blade!"
...that opens up the door for speculation. The response is 100% reasonable. Calling this response toxic or hostile is NOT reasonable.
I don't even have a dog in this fight. I have zero interest in the Scorpion swords even if they were made properly, I just can help but read some of these responses bewildered.
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Post by Lord Newport on Jul 23, 2021 2:21:26 GMT
One should always follow the money. Scorpion and SBG have a business arrangement...I would imagine that Scorpion may have even threatened SBG with litigation of the bad press continues... It is unfortunate that Scorpion didn't immediately send out a new sword and collect the defective one all at its own expense to put a lid on the problem. sbg-sword-store.sword-buyers-guide.com/functional-fantasy-swords.htmlHow many other businesses does this forum have dealings with? How many did it USED to have? Have many vendors were driven away from the riff raff? Some of the most visceral criticism in the numerous threads on this topic is coming from other business owners, each of whom would not want to be targeted like this. These threads are becoming painful to read. I know, I know, "don't read them," but for goodness sake this forum is becoming a hostile place to visit. I think twice before posting anything anymore. I guess one can always retreat to a safe space... ![:)](//storage.forums.net/forum/images/smiley/smiley.png) As for vendors driven from the forum, if they are failing to make quality blades, if they are advertising one thing and delivering another... good riddance IMHO. I am sure all the vendors who make quality blades consistent with their marketing would rather not have to compete with those who do not.
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Post by Deleted on Jul 23, 2021 2:42:23 GMT
In this day and age, especially with the hit to the bank many have taken, along with the punches the economy has been taken, people are done being ripped off. That's just how it is. It can be done nicer I suppose. Perhaps maybe, people could be more civil, but no one wants the last thing they might be able to buy being a sword that isn't even heat treated.
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admin
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Post by admin on Jul 23, 2021 3:05:41 GMT
How many other businesses does this forum have dealings with? How many did it USED to have? Have many vendors were driven away from the riff raff? Some of the most visceral criticism in the numerous threads on this topic is coming from other business owners, each of whom would not want to be targeted like this. These threads are becoming painful to read. I know, I know, "don't read them," but for goodness sake this forum is becoming a hostile place to visit. I think twice before posting anything anymore. I guess one can always retreat to a safe space... ![:)](//storage.forums.net/forum/images/smiley/smiley.png) As for vendors driven from the forum, if they are failing to make quality blades, if they are advertising one thing and delivering another... good riddance IMHO. I am sure all the vendors who make quality blades consistent with their marketing would rather not have to compete with those who do not. Being on the forum is not a right 'Lord' Newport. I've seen you trolling Scorpion Swords at every chance for over a month now and was about to suspend you for a few days when I saw that you are a repeat rules violator and have ignored my instruction to stop fanning the flames.
For the public record, a list of your suspensions and warnings from our tireless mod team, from most recent to the oldest:
As such, this should serve as your final warning and your account is suspended until the 20th of August. Break the rules or post racist rubbish on the forums again and there will be no further suspensions - your account will be DELETED!
As a side note, this is NOT a review - can't see how it will fit into the template so I am also moving this to general discussions.
Thanks - keep it civil and avoid wild speculation or rules violations please..
- Admin
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Post by mrmacking on Jul 23, 2021 14:35:25 GMT
Wow! This forum is awesome! It's kind of like the Arena without the swords! My son has a Gladius on order from Scorpion. I will be doing a full unboxing review when it arrives. Speaking on his behalf as we're too busy fighting the real fires here in B.C. All it would take to end this is an honest answer from someone. And, greetings to all my comrades. Don't often post, but this is just too interesting. Should have the blade soon so please stay tooned. HONUS!
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Post by tommyh on Jul 23, 2021 15:07:01 GMT
My 2 cents and you can delete this comment if it breaks any rules, but I feel like the criticisms from customers who got burned clearly by bad swords and bad responses from this manufacturer are absolutely warranted. For the Admin of "Sword Buyers Guide" to run interference and shill for this company looks poorly on SBG as a source for credible sword advice (I still think they are regardless, but c'mon). For people to speculate "what went wrong" is only natural given the clear poor response from the maker on what went wrong. I don't see any of this as people acting as "chaos actors," I've been on forums of various topics since the 90's, you all seem very reasonable to me . I don't think that SBG speaking up in endorsement of any company, Scorpion included, is per se shilling. Just like you said, as natural as it is to speculate about what went wrong in the manufacturing, it's also natural to speculate about other possible causes of error if your experience with the manufacturing has been good. I don't have a problem with SBG, or anyone else who has had good experiences with Scorpion, speaking up in their defense, just the same way we shouldn't have a problem with people who have had a bad experience discussing it. Rather, I think what's important to focus on is the content, and how things are backed up. On that original thread, I saw numerous smiths, all of whom are very well respected here, saying that what this manufacturer does is categorically insufficient. What I disliked about the SBG response was that SBG seemed to be speaking on behalf of the manufacturer. If that was done at the request of the manufacturer, that's disingenuous to all of the manufacturer's customers (and would-be customers), and doesn't bode well for the allegedly unbiased position of SBG. On the other hand, if the manufacturer didn't put SBG up to it, SBG may be acting in complete good faith about what they believe is going on, but they may not actually know all of the facts. Either way, there's a middle man. The manufacturer has an account here, and I think we'd all like to hear responses from the horse's mouth, so to speak. That being said, the other thread got a little nasty. I understand why; one side's business was being attacked, and the other side's knowledge/credibility was being attacked. I have faith that this thread won't go the same way. We can do better all around.
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Post by snubnoze on Jul 23, 2021 17:06:46 GMT
tommyh That's a fair response, I don't really disagree with anything you just said.
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Post by Scorpion Swords & Knives on Jul 23, 2021 17:57:33 GMT
We are putting out a statement today to this thread. This thread and the other now locked thread has clearly been taken over by aggressive trolls, so we will not be commenting back and forth with them on this thread. However there is a significant amount of lies and false accusations by a handful of people who have pushed a completely false narrative, and it needs to be addressed.
We will first go over the two disgruntled customers that have commented in this thread, starting with the original person that started this thread. We will follow up at the end correcting the baseless and wild accusations that have been spread intentionally.
Aaron who goes by smithgrange, is the person that started this thread that contains untrue statements. He placed his order back in July of 2020. Below is the e-mail correspondence that actually took place. There were NO issues reported with the Tactical Rhomphaia (The blade that he bent in the shape of an L (instead of snapping), then placed pictures of it on this thread). He’s exact words for that blade were: “The Rhomphaia is Flawless and I am thoroughly pleased with it. Again, the Rhomphaia is spectacular and I will gladly keep it.” As far as the custom Smatchet, we stated our policy on custom orders and offered to clean it up and correct any issues (which we could not see in the pictures he sent). We also did not “warn” him that we would just resell it if he didn’t keep it. Once we went over our policy with him and what we could offer to him, he turned into a very disgruntled customer. Below are pictures of the Custom Tactical Smatchet we made for him. It is in the same used condition that it arrived back to us. Dusty from sitting on our shelves and scratched up from his usage. The first picture is the original design which we followed completely. The other pictures show its condition, the straightness of the blade as well as how secured the handles are.![](https://i.imgur.com/88y8RcY.jpg) ![](https://i.imgur.com/Kq4ejD5.jpg) ![](https://i.imgur.com/xBgUDVu.jpg) ![](https://i.imgur.com/BjzGX0b.jpg) ![](https://i.imgur.com/25QX2pF.jpg) ![](https://i.imgur.com/QamDzU5.jpg) Below is a video of his custom smatchet showing that it was completely heat treated. Chopping wood, concrete and immediately slicing through a jug. Just as was the 2nd blade that he kept because he felt it was "spectacular", this Smatchet WAS heat treated as well, as you can see in the destructive test videos Jason has completed. There was NO “catastrophic failure” to this piece. There were NO “corners cut here”.
Below is a picure of it after the demo. No damage. 2nd Disgruntled Customer that added to this thread: Brent, goes by shepherd214: Said he received his sword with a “massive warp”, the grind on the blade was not high like on the website, he was not happy with the design, and said it was made poorly. Below are pictures of the sword as well as a video of it. This sword had an EXTREMELY slight warp to it, which you will see in the video. The one legitimate statement was about the bevel. We did admit to this oversight and offered to bring it up higher. As you will see in the video, just like the original poster of this thread, his blade was fully heat treated and just as strong and tuff as you see in the destructive videos Jason puts out on our blades. ![](https://i.imgur.com/6xCUdmf.jpg) ![](https://i.imgur.com/D0CT8XS.jpg) ![](https://i.imgur.com/lCA8F3B.jpg) ![](https://i.imgur.com/saMOztM.jpg) Here is a video of the sword – Showing the extremely slight warp, flex testing the sword, chopping it through wood, completely chopping through concrete, and on steel. Included is footage of it showing only a slight nick after putting it through concrete, and confirming that the sword is still straight.
BOTH of these customers received completely heat treated blades. NO corners were cut.
There have been statements made throughout this thread and the other one by very driven trolls to push a false narrative that is NOT our company. So we will address just some of the most concerning lies that were stated. All of these character assassinations are base off NO evidences. They only serve the purpose of trying to push a false narrative to try to damage my reputation: • No, we DON'T outsource our blades by the Chinese communist. We get our annealed steel from a US based company out of our home town, who has been in business since 1960 and has hundreds of professional knife and sword maker customers they cut out for. They also sell individual 1095 blanks from their own designs on the internet.
• NO, we don’t skip the heat treatment process on ANY BLADE. We would not be as successful as we are and growing as well as we are if we did not do that. However, mistakes can happened on rare occasions (as is the case with ANYONE'S job) that we have always offered to take care of. Our heat treatment process is described at the top of every product page on our site and that is the process we follow. As you can see in ALL the destructive tests completed by reviewer Jason Woodard, the quality of our process allows our blades to be extremely durable. As noted on our care and use page they are heat treated to allow for this type of usage to ensure that if a customer “does” take it beyond the usage recommended, it will take a set (bend) rather than break.
• It was actually suggested that “Scorpion may have even threatened SBG with litigation if the bad press continues.”: Why would we sue Paul and his business? SBG isn’t the one in the wrong. The trolls are the ones that are lying about our company with no evidence to back up their lies. Paul is one of the most honest and hard working leaders we’ve had the pleasure of working with to date. He is also just a very good person.
• “Their blades act exactly like a piece of NOT Quenched NOT Tempered NOT hardened steel reacts. Pure Junk”. Our destructive videos speak for themselves. You can’t watch those videos of destructive tests and say that about our blades. And again, we would not be growing as well as we are as a business if this were true.
• “My theory is they decided noone actually uses these anyway so fuk it". Again our destructive videos and growing customer base clearly show that is not our culture. If it were we would not have so many customers and return customers in our company. We would instead be some sort of struggling sword maker barely pushing out one sword a week. As you can see from our “batch of blades” ads we put out that I am working on, I complete a large number of orders each week. And that has NOT slowed down to date.
• “I got the feeling Chris Palmer might not feel it is necessary to temper blades if he gets the vibe you might not use them.”. How RIDICULOUS. Fake statement and we wouldn’t be in business for over 13 years and growing if we had that type of attitude. Our business would not survive. You can see from the footage video that the both customers received blades that were fully heat treated. We are ending this statement by noting very important points that were made in these two threads by members whom I do not know personally:
• “My first question is did you contact the company first before posting the video?. I feel that is important to first let the manufacturer know about any defect, then you can post whatever you like about them after they have had a chance to respond. I feel it to be a bit unfair to broadcast to the world something negative without having any follow-up response - it's never a nice way for a manufacturer to find out about a defect through public forums and not from the customer directly.”
• Blade Bending and Fatigue: sbg-sword-forum.forums.net/thread/56439/blade-bending-fatigue
Quotes from SBG members in that thread: "doing flex tests ruin ur blade, period." "My anecdotal experience: manually bending the sword will cause damage. Flex from normal handling and cutting with good alignment will not." "Proof videos may give some consumers the false impression that those feats can be performed without damaging the sword. What a flex test in a bench vise really shows is that they were able to perform that test, once, without catastrophic and dangerous blade breakage. The sword is now compromised. "
• “I have purchased three blades from Chris since 2013 and all have held up. I have also corresponded with him via email on several occasions and generally found him to be responsive and straightforward as a businessman.”
• “I am chiming in here because I am concerned that this thread is becoming less of a dialogue and more of a diatribe. I have witnessed people pile on to such diatribes on this forum in the past, and each time it looked like a car wreck; a wreck that could have been avoided. When people make accusations against manufacturers on this forum, not everyone has a care for consulting the evidence.”
• “I have to say I find this thread embarrassing. I hope we can return to civil discourse and act as partners with vendors to ensure all benefit. Too many forges are closing already and I have a general dislike of "cancel culture".”
• “it's better to bend than break”
• “as a general rule it doesn't take too much of a bad alignment followed with bad technique to bend a blade like that. I've seen such things happen before, and it's not pretty, but not the end of the world either. Again, on the plus side, the sword didn't snap and that is actually a good thing. Katana's were soft in the middle and designed to bend rather than break, and they bent quite a lot. The cure is to straighten out the blade and go find a better teacher.”
• “Scorpion swords, website has a fairly clear section on how to take care of the blade and what the results of a bad cut will be, as well as how to perform a proper flex test and so forth. They advertise the blade will bend rather than snap if a bad cut is made, and from the photos the OP showed and the limited information I have to work with about the dynamic of the bending event, I would say that the blade performed as advertised.”
• “How many other businesses does this forum have dealings with? How many did it USED to have? Have many vendors were driven away from the riff raff? Some of the most visceral criticism in the numerous threads on this topic is coming from other business owners, each of whom would not want to be targeted like this. These threads are becoming painful to read. This forum is becoming a hostile place to visit. I think twice before posting anything anymore.”
Again, I will not be replying back and forth in this thread that has been consumed by trolls. This is a statement about what our company really is, and we provided evidence to the contrary of what has incorrectly been stated. So if you feel the need to keep piling on me, then you go right ahead. You will not run me off from this great community of sword buyers and vendors. So I will continue to keep posting about our company as I’ve done now for many years.
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Post by treeslicer on Jul 23, 2021 18:31:44 GMT
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Post by mrbadexample on Jul 23, 2021 19:24:09 GMT
Agreed. A well executed response. Thanks for posting it.
I would like to add a brief description of a positive personal experience with Scorpion Sword heat treatment. I have the prototype for my design from the most recent design contest. I believe it is now listed in the SBG store as the Mac Bible Chopper. After regrinding to make the bevels slightly higher, I took Chris at his word regarding the toughness of the blade and did things to the sword that I would definitely consider abusive. For example, I bashed on a section of telephone pole with both the edge and the flat, drove each of the spikes into a stump and pried them out sideways, and chopped into some black iron pipe. There was no issue.
Please don’t take this as me fan-boying on some sort of unique indestructibility. If I produced something as thick from the same materials in my own shop with proper heat treatment I would expect similar performance. That said, if you are looking for something that fills the odd niche where sword meets mace for ruining the day of armored opponents, I can highly recommend this piece based on my experience.
In short, my personal blade performs as advertised.
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Post by Kane Shen on Jul 23, 2021 19:31:11 GMT
Scorpion Swords & Knives, hi Chris, thanks for providing some transparency and clarity to the issues at hand and the timeline of these incidents. Could you please share briefly about the processes Scorpion would go through to correct the warps, should the customer be willing to accept the resolution? Would you also comment on why it may or may not potentially ruin the heat treatment and increase the risk of blade failure, as the customer has concerns over?
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Post by Deleted on Jul 23, 2021 19:37:31 GMT
I'm the one who made this remark previously:
“I am chiming in here because I am concerned that this thread is becoming less of a dialogue and more of a diatribe. I have witnessed people pile on to such diatribes on this forum in the past, and each time it looked like a car wreck; a wreck that could have been avoided. When people make accusations against manufacturers on this forum, not everyone has a care for consulting the evidence.”
Thanks for chiming in, Chris, and thanks for providing the evidence.
Regarding the conduct of our forum members, I appeal to all of you to return this thread, and the forum, to a place of civil discourse. I thank the moderators for all their work over the last few weeks. I am hopeful that cooler heads will prevail.
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Post by mrmacking on Jul 23, 2021 21:57:21 GMT
Many thanks to Mr.Southen and Mr.Palmer. Mr.Woodard goes to the top for those awesome tests. Looking forward to many years of business together. That Smatchet is insane! Love it!
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Post by shepherd214 on Jul 26, 2021 2:19:54 GMT
Nice straw man argument, Scorpion Swords. First of all, if you read my comments, I never once stated that my sword was NOT heat treated. I actually stated that my blade WAS heat treated, which is why i couldn't FIX the warp. I made that very clear, that I physically cannot fix the warp on a HARDENED blade and neither can you without redoing the heat treat. I also stated you did a decent job on the customer service side with my grievances but I turned it down due to the fact that they just aren't worth the money in comparison to other brands like Zombie Tools. Nothing wrong with that OPINION. I'm allowed to think that for 75 dollars more I can just buy a Zakasushi, which in my OPINION is a great product. Please reread and do your research on my comments. You literally just beat the crap out of a sword for nothing. You wasted time and effort making a video to prove something that I never claimed. Second of all, the picture YOU provided of the spine, isn't even a straight picture. You can't even tell if the sword is straight or not. Why are you taking the picture lopsided and angled? Luckily I have a couple pictures of my own to provide. The warp is MASSIVE. Any experienced blademaker would say that the warp is MASSIVE. Maybe in a shop with rough quality standards, a warp like that is not massive, relative to what YOU are used to sending out. But I am a professional blade maker, I'm friends with many, many quality blademakers, I CONSULTED with them (I did not badmouth) and they all agree the warp is too big to have sent out to someone. If a warp like that is acceptable for your shop, that is noted and many people will note that as well. I've never BADMOUTHED Scorpion or SBG, on the contrary I've always said that it was cool that Scorpion will make budget blades of any basic design you ask for, in the face of other people who were BADMOUTHING Scorpion Swords. I've done this alot on Facebook in multiple groups. Third, my bevel is not half as wide as the bevel in the advertisement photo. I'm not really sure how you missed that when looking over the blade for even 5 seconds. Five. Seconds. That makes a massive difference in both handling and cutting. You also state on the website that your blades are "Handmade in the USA by Chris Palmer" but in my email from you, you claim it was "one of the other guys" who....somehow didn't notice he barely ground the bevel on there. That is where the conspiracy talk comes from. Looking at the sword for 5 seconds, you'd see the bevel was WRONG. So I can sympathize with people who are wondering if Scorpion are the ones who actually ship the blades. Anyone worth anything can see the bevel in seconds. If you didnt outsource anything, you 100% didn't look at the blade to QC it and that's also not great. And I can't even get a straight answer from you on who made my blade. Was it you? The "experienced" maker who has been in business for 10-15 years? Who somehow didn't know several blades were dead soft or that a bevel was barely ground onto the blade? Or was it "one of the other guys" who made my blade? You see the thing is, you've already had 3 or 4 professional blademakers, well respected in the sword world, comment about these issues on these forums. You can ban people all you want for "trolling" or "harshly" cricizing, when it's not even that. We can't even figure out what is going on here. I'm not talking about the usual detractors. I'm talking about trained smiths like Tom Kinder and Wes Beem and Lyndle Driggers. And when you did try to explain some stuff, you used the complete wrong terminology like "case hardening", and saying you quench 1095 at 1500F (which is too hot), causing much more confusion for people who know what they are talking about. Here are some of MY pictures for reference, addressing the issues that I had with MY blade, completely unrelated to beating the ever living snot out of it which again fails to address my points. You can ban me for sharing my grievances if you want, destroy whatever relationship I have with the site, or take these FAIR criticisms in stride and use them to work harder to improve instead of digging your trench deeper. I didn't even write a formal review on this site because I knew drama like this would happen. I wrote an advice piece In a non SBG group on Facebook and the owner of Scorpion Swords contacted ME about the advice post (not review) asking me to take it down. So Scorpion came to ME about sharing my opinion elsewhere, sharing it in a non biased, third party group. I only came to them to ask for a refund. If need be ill provide our email exchange, which mostly went pretty well and EVERYTHING was offered to be fixed on their end, which again I've claimed several times already that customer service was not my issue, but I was indeed baffled at how casual they were about the warp. That is only my OPINION as a blademaker myself, the warp is far greater than my tolerances are as a fellow blademaker. As you can see, if the blade were to continue it would almost hit the corner of that black square picture thing on the wall of my son's scribble marks. That is "slight" to you? If it is, then okay I guess? That's your opinion though. The term "slight" is obviously relative to whatever object you're referencing. Again, I feel like I have to keep spelling this out, but I am just reiterating what MY issues were, which were NOT the same as the OPs, instead of posting my own thread. I COULD have put Scorpion on blast in a separate thread, but I simply chimed in with MY experience, which I thought was better than starting a whole new thread and making the company look worse and also cluttering the forum with yet another Scorpion drama fest. I was actually trying to go easy on Scorpion, have a DISCUSSION and be honest about what I went through with my purchase. Had no idea I'd get called out in this ultra defensive manner when I never even said anything that bad about the company itself, i made ZERO INSULTS, all I said that was remotely close was that I have no idea who made my blade or why they would gloss over this warp or why they didn't look at my bevel at all. Those are FAIR consumer questions that I was DISCUSSING with other people on a forum made to discuss stuff and it seemed RELEVANT rather than starting a whole new drama thread. Lastly, thanks for putting my real name on blast? Is that even an ethical thing to do? Not sure I wanted my real name mentioned but okay. Attachments:![CollageMaker_20210524_132637818.jpg](//storage.forums.net/1694914/thumbnailer/fWMJsoWQPHtrjHRdkQwM.png)
![20210522_160049.jpg](//storage.forums.net/1694914/thumbnailer/LLTRAGrGiuuGWzLj0oON.png)
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Post by Adventurer'sBlade on Jul 26, 2021 3:49:39 GMT
Chris, do you really think it's professional to doxx the real names of forum members who gave you bad reviews? You don't have to do that to post a rebuttal.
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Post by Kane Shen on Jul 26, 2021 5:13:35 GMT
It's not exactly a dox, as no other information about this person is revealed other than the name. However, I do agree this isn't an appropriate behavior just as the attempt to take the negative review and opinion pieces offline. In Adventurer's Blade's review of CAS Iberia's APOC yataghan, the blade broke in half on screen. If I'm not mistaken, Cas Iberia sent him a new one without asking him to take the embarrassing review offline.
Also, fighting customers publicly is never a good look on the part of the maker or vendor, despite the fact that you might feel wronged.
In shepherd214's case, they did try to do all the right thing, and eventually refunded him in full. It should be noted. At the same time, that blade's defects are simply unacceptable, trying to verbally mitigate the severity is just going to make the matter worse, as it leads to a perception that the warp and the bevel half as deep as advertised are of anticipated quality from Scorpion, while you have actually admitted with honesty that it wasn't up to par.
When a maker or vendor goes radio silence during an active incident, you implicitly encourage wild speculations, it's just human nature. You should keep working on the PR no matter how difficult of a job it is.
Also, characterizing the criticisms from other vendor as witch hunt simply doesn't stand. The plead that "you do not want to be criticized, so don't do the same to me" ignores the origin of such criticism. It came from a couple of blades being out-of-norm soft, and the problematic explanation of the heat treatment process by Scorpion. Showcasing how tough the blades having other problems (warping, shoddy bevels) other than having issues with heat treatment does not address the ones accused of being too soft. I get that you feel attacked by trolls with unfounded accusations, but that was the time to step up, not step aside, until it gets out of hand. I get why Paul is pissed, as he literally is sandwiched in the middle watching this fiasco without any possible resolution.
I hope, this is a fair assessment. I truly hope Scorpion doesn't get torn down.
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Post by Adventurer'sBlade on Jul 26, 2021 5:55:46 GMT
It's not exactly a dox, as no other information about this person is revealed other than the name. Disagree, it is if that person was not publicly sharing their name already.
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Post by Adventurer'sBlade on Jul 26, 2021 5:59:37 GMT
In Adventurer's Blade's review of CAS Iberia's APOC yataghan, the blade broke in half on screen. If I'm not mistaken, Cas Iberia sent him a new one without asking him to take the embarrassing review offline. That is correct. And they replaced it for free despite me having purchased it secondhand in the forum classifieds, because it was clearly a factory defect. They also asked for the broken one back and then followed up with me about their findings. They destroyed at least one other random sword with a flex test to failure for a quality control check because of my video and shared that information with me. That's an ideal response from the maker when a sword is defective.
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Post by Kane Shen on Jul 26, 2021 6:03:00 GMT
It's not exactly a dox, as no other information about this person is revealed other than the name. Disagree, it is if that person was not publicly sharing their name already. Yeah I mean I can see the reasoning behind that. With social media this easily available to anyone, he can be doxxed for more personal info even if just a name is published without consent.
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Post by Kane Shen on Jul 26, 2021 6:10:43 GMT
In Adventurer's Blade's review of CAS Iberia's APOC yataghan, the blade broke in half on screen. If I'm not mistaken, Cas Iberia sent him a new one without asking him to take the embarrassing review offline. That is correct. And they replaced it for free despite me having purchased it secondhand in the forum classifieds, because it was clearly a factory defect. They also asked for the broken one back and then followed up with me about their findings. They destroyed at least one other random sword with a flex test to failure for a quality control check because of my video and shared that information with me. That's an ideal response from the maker when a sword is defective. Yeah, the principal of "the customer is always right" is generally a kind of deferred gratification in profit generalization that demonstrates the appreciation of branch image. In CAS Iberia's case, they could have thrown a number of hurdles in your way but they did the right thing from the get go, and that short term loss may be turned around to incur a long term profit, when you think about how favorable the customer will talk about your brand now. All will be forgiven, and more.
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