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Post by schecter on Dec 19, 2017 21:16:00 GMT
Bought a two handed medevial sword, asked for pictures of tangs before they send, they said they will as its out of stock and requires assembly. a few days later receive the sword with out any pictures of the tangs.I quickly emailed them to receive this reply.  i then called them up. They had pulled it off the showroom floor and then sent it to me. Beware, DSA will send you 600 dollar swords that are not QC passed! I have dropped it off, and will let you guys know when i get the replacement, Proper review coming guys |
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Post by Gunnar Wolfgard on Dec 19, 2017 22:19:56 GMT
Always love when someone joins this forum just to bash a company. Would have liked to have been able to read the whole responce from DSA instead of just what you wanted us to read. From what I can see they made a mistake and was willing to correct it. But don't worry there will be some here that will be on your side. I have four of DSA's swords and a dagger and have had no problems dealing with them.
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Post by schecter on Dec 19, 2017 22:30:16 GMT
pretty much the rest was package up and send back. That isn't exactly going out of the way to help a customer. The shipping said 3-14 days now it would be a 7 week ordeal if i did decide to return it, not even worth it after that wait and having to take another 10 hour shift off just to get the package. Just the thought a professional company selling SHARP WEAPONS that HAVEN'T passed QC to customers, is ludicirous. Maybe this thing is going to fly apart and kill someone. Oh but I guess it would have a hard time at that, it cant cut paper, much less a bottle..
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Post by nerdthenord on Dec 19, 2017 22:31:08 GMT
This guy kinda sound like a troll. I get it, a lot of people don't like Darksword, but I'm almost starting to think there is deliberate sabotage going around. I hadn't received my Excalibur yet so I can't say anything about the product, but my experience with their customer service was exemplary. If the story is true I'm sorry you got a bad sword, but it doesn't seem right to create an account here just to complain, particularly when darksword's qc is already talked about a lot.
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Post by Verity on Dec 19, 2017 22:34:48 GMT
This guy kinda sound like a troll. I get it, a lot of people don't like Darksword, but I'm almost starting to think there is deliberate sabotage going around. I hadn't received my Excalibur yet so I can't say anything about the product, but my experience with their customer service was exemplary. If the story is true I'm sorry you got a bad sword, but it doesn't seem right to create an account here just to complain, particularly when darksword's qc is already talked about a lot. DSA DID earn their rep. But they clearly are trying to get better but many have already “flipped the bit” and won’t give them ANY slack. I think that reserving purchase until more of a track record is fine... but intentionally keeping them on the ropes is unfair. I don’t own a DSA for the tang concerns until I see more and longer evidence of betterment, but I acknowledge they seem to be genuinely trying. |
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Post by schecter on Dec 19, 2017 22:36:33 GMT
well actually i made the account for that sword gaveaway a few days ago to and i could dig up the rest of the earlier convo, but no I wanted to actually show DSA in a goodlight I asked for tangs from before i got the sword and id review it to help put them in a good light, got the sword, that was apprently, out of stock, and no images, come to find out it hasnt passed qc
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Post by nerdthenord on Dec 19, 2017 22:40:07 GMT
I'm sorry that happened. Hopefully it gets fixed. I'm hardly an expert, but I've heard good things about DSA two handed medieval swords. I really hope this gets fixed. Most of your email is redacted, but it likes like darksword is at least sorry this happened, even though it shouldn't have.
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Post by schecter on Dec 19, 2017 22:40:31 GMT
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Post by nerdthenord on Dec 19, 2017 22:46:46 GMT
This guy kinda sound like a troll. I get it, a lot of people don't like Darksword, but I'm almost starting to think there is deliberate sabotage going around. I hadn't received my Excalibur yet so I can't say anything about the product, but my experience with their customer service was exemplary. If the story is true I'm sorry you got a bad sword, but it doesn't seem right to create an account here just to complain, particularly when darksword's qc is already talked about a lot. DSA DID earn their rep. But they clearly are trying to get better but many have already “flipped the bit” and won’t give them ANY slack. I think that reserving purchase until more of a track record is fine... but intentionally keeping them on the ropes is unfair. I don’t own a DSA for the tang concerns until I see more and longer evidence of betterment, but I acknowledge they seem to be genuinely trying. Yeah, I have heard confirmed horror stories about them, so they absolutely did earn that poor reputation. It's probably not clear because I typed it quickly, but what I was trying to say is that it's possible that competitors are trying to keep their poor reputation. I can't believe a company who has to make money would keep making the same mistakes when almost the whole sword community turned against them(with very good reason). We shall see once my darksword arrives. I really want to like them because they have some designs that really speak to me, and hope they have upped their game. If I seem like this is a personal matter, it's because I worked for a company that had it's reputation ruined by competitors social media agents. |
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Post by schecter on Dec 19, 2017 22:49:37 GMT
DSA DID earn their rep. But they clearly are trying to get better but many have already “flipped the bit” and won’t give them ANY slack. I think that reserving purchase until more of a track record is fine... but intentionally keeping them on the ropes is unfair. I don’t own a DSA for the tang concerns until I see more and longer evidence of betterment, but I acknowledge they seem to be genuinely trying. Yeah, I have heard confirmed horror stories about them, so they absolutely did earn that poor reputation. It's probably not clear because I typed it quickly, but what I was trying to say is that it's possible that competitors are trying to keep their poor reputation. I can't believe a company who has to make money would keep making the same mistakes when almost the whole sword community turned against them(with very good reason). We shall see once my darksword arrives. I really want to like them because they have some designs that really speak to me, and hope they have upped their game. If I seem like this is a personal matter, it's because I worked for a company that had it's reputation ruined by competitors social media agents. I work part time minimum wage at a grocery store lol, im in no way affiliated with any competitors this was a mess up on there end |
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Post by nerdthenord on Dec 19, 2017 22:50:49 GMT
Yeah, it seems like a huge mistake was made. I'm sorry if I seemed aggressive. I really hope they fix this. |
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Post by nerdthenord on Dec 19, 2017 22:56:11 GMT
If they mess up my Excalibur I'm not buying from them until i get confirmed reportes from respected folks thst they have improved. And that must hurt, to spend a very good chunk of your cash only to have it be messed up. Like you, I really want to like them.
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Post by Verity on Dec 19, 2017 22:56:28 GMT
DSA DID earn their rep. But they clearly are trying to get better but many have already “flipped the bit” and won’t give them ANY slack. I think that reserving purchase until more of a track record is fine... but intentionally keeping them on the ropes is unfair. I don’t own a DSA for the tang concerns until I see more and longer evidence of betterment, but I acknowledge they seem to be genuinely trying. Yeah, I have heard confirmed horror stories about them, so they absolutely did earn that poor reputation. It's probably not clear because I typed it quickly, but what I was trying to say is that it's possible that competitors are trying to keep their poor reputation. I can't believe a company who has to make money would keep making the same mistakes when almost the whole sword community turned against them(with very good reason). We shall see once my darksword arrives. I really want to like them because they have some designs that really speak to me, and hope they have upped their game. If I seem like this is a personal matter, it's because I worked for a company that had it's reputation ruined by competitors social media agents. there is evidence to show they are trying to correct things. They are starting to show videos illustrating their tangs and they seem to be showing receptiveness to the backlash they felt. That said I have 3 major problems with DSA keeping me from spending my money on them vs comparable priced alternatives with proven track record *cough VA* 1.) Tang concerns. Repeated proof of badly ground, and puny tangs. This has been validated by many folks. (Now this also appears to be an area that they seem to be focusing on “making right”. So they deserve a chance to fix this). 2.) weight to proportion. In general (barring a few models) seem to be heavier than they should be. For my taste anyway. Probably makes them reasonably durable though (provided a properly formed tang). 3.) I just am not a fan of their “mirror” finish. I like the more satin blades than the DSA/Windlass shine they like to put on stuff. But that is purely a personal taste thing and again, not all models seem to have this. In closing as I have said in the other threads, there are a couple models that appeal to me (they make the best production anduril out there, I would love to try an elite series Sage, and the Eindride is nice, aside from the ricasso that drives me nuts). |
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Post by Gunnar Wolfgard on Dec 19, 2017 22:58:01 GMT
Still would like to see the uncensored responce from DSA. The first one. I can see blacking out your name, email and even account numbers but why the responce from them.
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Post by schecter on Dec 19, 2017 22:59:57 GMT
Yeah, it seems like a huge mistake was made. I'm sorry if I seemed aggressive. I really hope they fix this. they offered to have it shipped back, but thats not enough, i was told there would be a 3-14 day wait time, now if i returned it, it'd be 6-7 weeks. Maybe if they sent out on and once i get that one, pack up the bad and send it out, but other wise, its a 600 dollar wall hanger, .. waste of money Doesn't cut paper, nor water bottles. Milk jugs it can but even straight up blunt swords CAN so, no surprise there.. |
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Post by schecter on Dec 19, 2017 23:08:47 GMT
Still would like to see the uncensored responce from DSA. The first one. I can see blacking out you name, email and even account numbers but why the responce from them. fair enough,  |
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Post by Gunnar Wolfgard on Dec 19, 2017 23:11:47 GMT
No company will send out a replacement sword before they get the original sword back. That would be absolute stupidity.
Well that uncensored one sheds a whole new light on things, not in your favor.
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Post by schecter on Dec 19, 2017 23:13:36 GMT
If they mess up my Excalibur I'm not buying from them until i get confirmed reportes from respected folks thst they have improved. And that must hurt, to spend a very good chunk of your cash only to have it be messed up. Like you, I really want to like them. I want there to be a good sword company that makes 500-800 dollar swords that are sharpened, peened,5160, comes with a scabbard, and basically like a week to ship, darksword was the only ones to fit that criteria, so i really, really wanted them to be good but so far, my opinion has changed, i wont be purchasing anything more from then, including the companion dagger, untill they fix this situation and improve their swords in general |
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Post by schecter on Dec 19, 2017 23:16:48 GMT
No company will send out a replacement sword before they get the original sword back. That would be absolute stupidity. Amazon does but i guess thats why there like the biggest online seller (that and they make sure items pass QC before sending) But thats less of a realistic option, ik, but like, i don't want to have to go through the return service, i paid for a good sword not the test dummy they sent me, so if i did send it back, wait another 7 weeks, then either hope to have the day off or miss another 10 hour shift, just is aggravating. |
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Post by nerdthenord on Dec 19, 2017 23:17:48 GMT
If they mess up my Excalibur I'm not buying from them until i get confirmed reportes from respected folks thst they have improved. And that must hurt, to spend a very good chunk of your cash only to have it be messed up. Like you, I really want to like them. I want there to be a good sword company that makes 500-800 dollar swords that are sharpened, peened,5160, comes with a scabbard, and basically like a week to ship, darksword was the only ones to fit that criteria, so i really, really wanted them to be good but so far, my opinion has changed, i wont be purchasing anything more from then, including the companion dagger, untill they fix this situation and improve their swords in general I would take them uo on the replacement, but not order again unless they have a model you absolutely must have, like my Excalibur. As for recommendations, I'm new so I don't own one, but I have heard great things about the hanwei tinker line. And if you like Viking swords my Stiklestad from museum replicas is excellent. It's basic 1060 steel, but quite durable. The hanwei tinker are 5160 though. |
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