Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Dec 24, 2010 19:50:24 GMT
First of all, hello! first post and new to the forum. Getting down to business, I just received a sword i ordered from www.kultofathena.com ( www.kultofathena.com/product.asp ... Long+Sword ) and I have a few issues with the scabbard. First thing I noticed is that there seems to be a white powder in the tip of the scabbard because if I try and put the blade in and then pull it back out there's a coating of powder on the tip of the blade. Second problem is at first i thought the scabbard was too tight, then i thought maybe the end was packed with this white powder causing it to feel tight, because it wouldnt slide in properly, but now i realize my scabbard is significantly warped. I'm not really sure what to do in this situation, what are my options? Is it possible to fix the scabbard? can i get it replaced by kult of athena without shipping back the entire sword and paying for shipping costs a second time? (i just spent 30 on shipping and 40 on duty/tax from the U.S. because im in canada) I didnt really see a help section on their website so i thought i would try asking here. Thanks in advance for any help
|
|
|
Post by RicWilly on Dec 24, 2010 20:12:54 GMT
Hello, Ardent, and welcome. I would suggest you email KOA with your concerns and see what they may be willing to do. If I remember right my Windlass Military Sword/Rapier came with that white powder. I'm thinking it's some type of lubricant. The desciption says the scabbard is leather. I have noticed the scabbard of my sword/rapier tends to warp a bit. I just switch the direction I put the sword in to get the sword itself to straighten it a bit. It's a little tight too but not annoyingly so. You could also try laying it on a flat surface with some weight on it and maybe it'll straighten over some time.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Dec 24, 2010 20:22:03 GMT
Thanks for the quick reply! If i were to straighten the scabbard myself, the other issue would then me how would i get the white powder out of there? or is that a problem? i just dont want it to stain the blade or cause some sort of damage to it, if its not going to hurt it then i guess it would be ok.. The other thing is, maybe im blind but i dont seem to see any clearly marked email for help or that sort of thing on their website. Would i send an email like that to the one on the main page? info@kultofathena.com ?
|
|
|
Post by RicWilly on Dec 24, 2010 20:32:42 GMT
I would use that email. I don't know what their response time would be because of the holidays.
I don't think the white powder will harm the blade. You could turn the scabbard upside down and tap it on a table to get what you can out. The powder that was in mine seems to have just disappeared over time. I really think it's in there to protect the blade or the scabbard, either way I think it'll do no harm beyond sticking to the blade.
Is the problem with the scabbard that you can't get the blade all the way in it or is it just hard to do so?
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Dec 24, 2010 20:40:39 GMT
initially i couldnt get it in all the way, but with enough force it is possible, its just uncomfortably hard to do so, and it is noticably bent near the last 1/3rd closest to the tip. also, not sure the best way to describe it but if i were to lay it down on its flat side, its bent to the left that way, the bend is towards the side, not the flat face. Also, i did try tapping out the powder and it didnt seem to help at all, its stuck in there pretty good, but so long as it isnt going to damage the blade its not that big of an issue anymore, just the bend and improper fit.
|
|
|
Post by RicWilly on Dec 24, 2010 20:45:52 GMT
Ah, I got a better idea of it now. I'd see what KOA says first and if replacement isn't an option, I'd try just bending the scabbard back straight by hand assuming that it is all leather as described. Understand that I'm just guessing, I haven't experienced this problem. Hopefully someone with more experience in this area will chime in later. Probably best to do nothing to the scabbard now.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Dec 24, 2010 20:58:27 GMT
yah, i sent an email to that address at kult of athena just now, hopefully i'll hear back from them and i hope a replacement is something they could do for me without paying for a bunch more shipping charges, otherwise i guess i would have to try and bend it back somehow. Thanks anyway for the quick replies and giving me an idea of what to do
|
|
Sean (Shadowhowler)
VIP Reviewer
Retired Moderator
No matter where you go, there you are.
Posts: 8,828
|
Post by Sean (Shadowhowler) on Dec 24, 2010 21:22:10 GMT
I've had many Windlass swords with the 'White Powder' issue you speak of... as Ric mentioned... I think its something they use to keep their blades from rusting. Whatever it is, its normal for Windlass swords. As for the bent scabbard... you should be able to straighten a bit forcefully as Ric was talking about since its an all leather scabbard... I've have some issues with Windlass leather scabbards like that myself as well... and I just bent em aorund till they were as stright as I could get em. Its likely not worth the cost/hassle of returning.
|
|
|
Post by MuerteBlack on Dec 25, 2010 0:40:29 GMT
I have that same sword, and I also had the powder issue when I first got it. The fit was a bit tight for me at first as well, but loosened over time. I too wound up sheathing the sword in the opposite direction from its original, as it provided a better fit. As for the warpage, I would imagine that bending it straight, and then making a makeshift jig out of something to keep it straight for a while should help.
|
|
|
Post by Elheru Aran on Dec 25, 2010 1:31:26 GMT
I imagine the white powder is either talcum or some form of silica, like those little packages you find sometimes in new shoes or bags of beef jerky. It would be useful to absorb minute amounts of water, like what would be left on a blade after a somewhat sloppy wipe, perhaps. It's not likely to do any harm to your blade, but if it bugs you then shake it out.
As for the scabbard, if it's secured together with stitching you could try exposing it to steam before holding it in a jig to straighten it-- the steam will soften it up a little. Same idea with dunking it in hot water (bathtub is great for this!) If it's just glued though, don't try the steam or hot water... chances are it might dissolve the glue and you end up with pieces of leather!
|
|
|
Post by chrisperoni on Dec 25, 2010 3:05:28 GMT
There is a product we used at a shoe store where I used to work- called something like 'leather softener/stretcher'. If someone found a shoe was tight widthwise/at the toes we would spray this on a shoe then use an expanding shoe tree inside it, leaving it overnight. The spray stuff does a good job of relaxing the leather and allowing it to be reshaped before it sets again. You could ry looking for this at a shoe repair store or leather store.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Dec 25, 2010 5:50:03 GMT
How can I tell if it's an all leather scabbard or not? Also it does appear to be stitched I think, there's a ridge on one side of it with what appears to be stitching across, but wouldn't submersing it in water be bad for it somehow? And how would you recommend holding it straight long enough for it to stay that way? How long would it have to be held?
|
|
|
Post by Elheru Aran on Dec 25, 2010 17:04:04 GMT
Get a board, make sure it's very straight-- you could also use a metal level for this if you like-- and some spring clamps (the widgets that look like big pliers with springs in). Make sure you pad the clamps before you put them down on wet leather though or they'll leave an impression. On reconsideration you probably shouldn't submerge it in water-- might get the inside of the scabbard wet. But you could soak the outside of it with a sponge from a bowl of hot water; that'd do pretty much the same thing. Could also use that product which chrisperoni mentioned, if you can find it.
As for telling whether it's all leather-- take a peek inside, use a flashlight... stick your finger in and feel around. Wood and fiberglass should feel pretty smooth, leather will feel rougher.
|
|
|
Post by craigd on Dec 25, 2010 22:30:06 GMT
It is a tad unfair to make threads like this with the sellers name in before any issues have been discussed with them. By all means ask for help but I don't think the company should be named unless they prove to be unhelpful as it paints a very negative light for anyone just glancing at thread titles (or on indexed forum pages that pop up in google).
As others have said I would wait until you hear back from KoA as they have an excellent reputation.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Dec 26, 2010 0:14:58 GMT
It probably got past QA because they take for granted that the scabbard on a Windlass is going to be poorly made. That being said imagine this is going to end as another example of KOA's solid customer service.
|
|
|
Post by RicWilly on Dec 26, 2010 0:42:29 GMT
With respect, I disagree, Craig. I do see your point and others have made it also. It is true that KOA has great customer service as well as other vendors that frequent this forum and some who don't.
Thing is great customer service and good quality control aren't the same thing. Better quality control would negate the need for "damage control" customer service. A good once over would have caught this issue.
I think these problems should be mentioned with vendors names. I'd rather get my product right the first time than have to go through the hassles of getting it replaced.
Sure, these things happen and stuff slips by. However if it happens over and over again someone has a QC problem that needs addressed. I'm not picking on KOA here (they have been and will continue to be my first look when shopping for a sword). I'm speaking of the industry in general.
I think we do a disservice to the sword shopper, especially the newer ones, when we don't mention the kinds of problems that can be encountered, adding of course how it turned out. The new shopper would know how to handle the situation and maybe then wouldn't have to start a thread. Thus the vendor is saved some bad publicity.
Better still if these defects get caught before they get to the customer.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Dec 26, 2010 3:37:04 GMT
I can see both sides of the coin here, on one hand yes i do agree that i could have made a nicer thread name so it didnt give the company a bad name at a glance, but as RicWilly said, if someone cares enough to take the time to read through this they will know exactly how the company handles a problem like this. I'll be sure to post back here when/if i get a reply from them.
|
|
Sean (Shadowhowler)
VIP Reviewer
Retired Moderator
No matter where you go, there you are.
Posts: 8,828
|
Post by Sean (Shadowhowler) on Dec 26, 2010 4:07:48 GMT
Most Windlass swords have the all leather scabbard with the stitching on the back end... its 95% likely to be all leather. However, take a look inside, see if the scabbard is flexible... make sure its all leather. If it is... then it being slightly warped is not a big problem... if its wood core, then you would want an exchange.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Dec 26, 2010 4:47:56 GMT
good point, if it was wood it probably wouldnt want to flex much, it probably is all leather, i just cant really tell the difference on the inside to be honest, its hard enough to see/feel and i dont really know all that well to begin with. but at this point im pretty sure it is all leather and i wouldnt have much of a problem straightening it, so its not a big deal anymore, im just waiting for kult of athena to see what they say, if i have to pay shipping on anything then its not really worth it, ill probably just fix it myself and forget the whole deal.
|
|
|
Post by RicWilly on Dec 26, 2010 5:14:37 GMT
KOA's description says it's leather and they're usually good about accuracy. Also, I believe you could tell if it was wood even with little experience. I'd say you could probably fix it yourself without too much trouble.
|
|