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Post by kungfuguy on Jul 19, 2024 19:16:50 GMT
Hey Guys,
im very unhappy with the customer Service of Age of Chivalry.
I bought a nice sword and it came rusted, the seller does not respond to me.
So I wanted to buy this awesome sword, quite expensive so it is a big invest for me. I bought it new not blemished or sth.
Before I bought I asked the seller sth about the shipping to my continent. I did not get an answer. A week later I asked again but this time I clearly stated my buying intention. asking whether he had experience with shipping to my country. He said yes and cleared all my concerns.
So i ordern, it came within the expected amount of time.
After unpacking I immediately noticed rust on the cross guard and pommel. not just superficial rust but quite deeply into the metal.
I did polish it and the rust still remains visible. If I wanted to make it disappear I have to sand it down, which in return would destroy the blackened look of the hilt components. Overall very unpleasant.
I contacted the Guy from Age of Chivalry but never got a response..
where I live vendors try everything to make a customer happy im not used to this. is this normal behavior in the States? Do the get away with that and what can I do about it?
If you have recommendations or similar experiences pls share it here with me
happily looking forward to your replies and stories.
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Post by Eric Bergeron on Jul 19, 2024 20:22:09 GMT
Do you have pictures of the sword in question with rust on it? How long did shipping take to get to you?
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Post by kungfuguy on Jul 19, 2024 20:46:06 GMT
thanks for your reply. will make pictures later. shipping took little more than 3 weeks which is rather quick with tax duties and all that.
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Post by pennijr on Jul 19, 2024 23:04:25 GMT
I believe the owner of AoC brings many of the swords to sell at his ren faire booth. They get handled a good bit. I have received some swords from him in the past with light rust as well, but they cleaned up easily. He should probably make it clear to web customers that the swords do get handled.
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Post by pellius on Jul 20, 2024 0:04:25 GMT
Some of the items displayed on his site look kinda rusty; even some of the spendy ones.
I’ve bought a few items from him over the years. Fast shipping. Item always what it claimed to be. Terrible packaging; basically just the bare sword in a cardboard box. More than one arrived with the pointy end poking out of the box.
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Post by madirish on Jul 20, 2024 0:50:24 GMT
Sometimes he does call out in his ads that the sword might have a fair bit of rust. I remember considering a couple of old Del Tin models that he had that he admitted were rusty and the pics proved it, lol.
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Post by wolfskull23 on Jul 20, 2024 3:51:02 GMT
I only purchased one sword, the Vision Ansbach from AoC. I did not have any surface rust or anything, though this was back in 2022 when the first batch released. I am fairly confident it never was at a ren faire or handled. If you purchased an expensive sword, even if it was handled and had some light wear, he should have cleaned it up or as pennijr stated have a disclaimer for web purchases. If the wear or blemishes are enough, he should offer slight discounts similar to what KOA does.
Now for communication I do have a similar experience. I reached out to Brady as the Atrim Fantasy XVIa for a while did not have stats. He said he would send them to me. That did not happen.
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kclee008
Member
Posts: 234
Member is Online
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Post by kclee008 on Jul 21, 2024 16:18:00 GMT
I’ve bought from AoC before and here are my impressions: he gets a lot of swords/blades weapons from a wide range of smiths and manufacturers, sometimes swords are in his custody for longer or shorter periods of time and this can affect things like mild rust, he is probably unlikely able to check and re-oil swords due to the volume, and calling is probably the best way to get a hold of him. Sometimes the smith or manufacturer can address these kinds of issues.
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