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Post by jiandao76 on Jun 20, 2024 22:38:05 GMT
My experience with Swordier has been far from satisfactory. I purchased a Bishamon themed katana through a third-party vendor, RVA Katana, who had recently begun carrying the Swordier line. The original listing by Swordier on eBay described the sword as having genuine rayskin panels on the tsuka, a full rayskin wrap on the saya, cotton ito wrap and sageo, T10 clay tempered steel with a proper hamon and bohi. Fittings made from brass.
After a month, the sword received by RVA was not the one I ordered. It was a Damascus pattern blade with an etched hamon. RVA contacted Swordier to rectify the issue, and after a few more weeks, a replacement arrived. Unfortunately, RVA was unable to inspect the sword for four days, adding to the frustration of a two-month wait for a sword that was prepaid in full and advertised as readily available.
Upon inspection, the replacement sword, while T10 with a clay temper hamon, had the wrong fuchi and kashira. More concerningly, it did not have the correct bohi or sori, or brass fittings, but rather alloy, making it a completely different sword from the one advertised. It's worth noting that this was not a custom order; it was listed as a finished product with several in stock.
The use of a third-party vendor may have contributed to miscommunications in the ordering process, but the ultimate responsibility for accuracy lies with the manufacturer. The fact remains that the sword received was not the one I ordered, nor did it match the advertised specifications.
Overall, my experience with Swordier has been marred by inaccurate advertising, errors in fulfilling the order, and an extended wait time. I would advise potential buyers to exercise caution when considering a purchase from Swordier, given the discrepancies between advertised and received products, as well as the delays and errors encountered.
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Post by larason2 on Jun 21, 2024 1:58:33 GMT
Sorry this happened to you! I'm wondering how the tsuka turned out. Was the cross section round like the other one reviewed on this forum, or more of an oval as it should be? That would be a deal breaker for me as well. Swordier is very active advertising here, I hope they make this right.
I'm also curious how the bo hi and sori was wrong. Do you have a picture? It's common for Chinese makers to also get the kissaki wrong, interested how this turned out.
I'm also surprised that RVA "inspected" it, but even though it was wrong, it was still sent to you! They should have at least noticed it didn't meet spec, and ask if you still wanted it that way. Sounds like they just rubber stamped it.
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Post by jiandao76 on Jun 21, 2024 2:09:35 GMT
RVA didn't send the sword to me. I requested a refund and was given one.
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Post by Lancelot Chan on Jun 21, 2024 4:29:56 GMT
I contacted Swordier through fb and they said they'll send me catalogue, but they did not in the end. That's when I know I will not buy from them.
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Post by mrstabby on Jun 21, 2024 10:07:40 GMT
They might have underestimated the management complexities of selling a big selection of swords to a wide range of contries. Sometimes it's better to start small. Too much stock too little staff to efficiently manage it? Honestly kinda sad to hear that, once is a mistake, twice is a pattern, others buying euro swords had better luck.
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Post by miraculix101 on Jun 21, 2024 14:47:32 GMT
I contacted Swordier through fb and they said they'll send me catalogue, but they did not in the end. That's when I know I will not buy from them. With your aggressive self advertising i know i will never buy from you.
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Post by miraculix101 on Jun 21, 2024 14:48:11 GMT
RVA didn't send the sword to me. They offered me a refund on the blade. RVA Katana or John is a great guy to work with.
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Post by Curtis_Louis on Jun 22, 2024 0:58:24 GMT
I contacted Swordier through fb and they said they'll send me catalogue, but they did not in the end. That's when I know I will not buy from them. With your aggressive self advertising i know i will never buy from you.
miraculix101- This is an official warning. Here is a link to the rules...
sbg-sword-forum.forums.net/thread/18656/quot-rules
Further violations could result in a temporary suspension or permanent ban.
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alexxe
Manufacturer/Vendor
If you don't know me, now you know.
Posts: 77
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Post by alexxe on Jun 24, 2024 3:40:02 GMT
My experience with Swordier has been far from satisfactory. I purchased a Bishamon themed katana through a third-party vendor, RVA Katana, who had recently begun carrying the Swordier line. The original listing by Swordier on eBay described the sword as having genuine rayskin panels on the tsuka, a full rayskin wrap on the saya, cotton ito wrap and sageo, T10 clay tempered steel with a proper hamon and bohi. Fittings made from brass. After a month, the sword received by RVA was not the one I ordered. It was a Damascus pattern blade with an etched hamon. RVA contacted Swordier to rectify the issue, and after a few more weeks, a replacement arrived. Unfortunately, RVA was unable to inspect the sword for four days, adding to the frustration of a two-month wait for a sword that was prepaid in full and advertised as readily available. Upon inspection, the replacement sword, while T10 with a clay temper hamon, had the wrong fuchi and kashira. More concerningly, it did not have the correct bohi or sori, or brass fittings, but rather alloy, making it a completely different sword from the one advertised. It's worth noting that this was not a custom order; it was listed as a finished product with several in stock. The use of a third-party vendor may have contributed to miscommunications in the ordering process, but the ultimate responsibility for accuracy lies with the manufacturer. The fact remains that the sword received was not the one I ordered, nor did it match the advertised specifications. Overall, my experience with Swordier has been marred by inaccurate advertising, errors in fulfilling the order, and an extended wait time. I would advise potential buyers to exercise caution when considering a purchase from Swordier, given the discrepancies between advertised and received products, as well as the delays and errors encountered. Hello, Alex from Swordier here. I barely know what details happened, but sorry and apology for this happened. What I can check from the record here is we sent out two swords and one is free of charge due to the mis-information we posted first T10 on our website but it's pattern weld in reality(we revised the first thing once we found out). once again, we never meant to cause this trouble for you and sorry for it. If anything I can make this right, do let me know.
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alexxe
Manufacturer/Vendor
If you don't know me, now you know.
Posts: 77
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Post by alexxe on Jun 24, 2024 3:41:39 GMT
I contacted Swordier through fb and they said they'll send me catalogue, but they did not in the end. That's when I know I will not buy from them. Chan, seriously, we never meant to work with you, period.
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Post by jiandao76 on Jun 24, 2024 4:24:54 GMT
My experience with Swordier has been far from satisfactory. I purchased a Bishamon themed katana through a third-party vendor, RVA Katana, who had recently begun carrying the Swordier line. The original listing by Swordier on eBay described the sword as having genuine rayskin panels on the tsuka, a full rayskin wrap on the saya, cotton ito wrap and sageo, T10 clay tempered steel with a proper hamon and bohi. Fittings made from brass. After a month, the sword received by RVA was not the one I ordered. It was a Damascus pattern blade with an etched hamon. RVA contacted Swordier to rectify the issue, and after a few more weeks, a replacement arrived. Unfortunately, RVA was unable to inspect the sword for four days, adding to the frustration of a two-month wait for a sword that was prepaid in full and advertised as readily available. Upon inspection, the replacement sword, while T10 with a clay temper hamon, had the wrong fuchi and kashira. More concerningly, it did not have the correct bohi or sori, or brass fittings, but rather alloy, making it a completely different sword from the one advertised. It's worth noting that this was not a custom order; it was listed as a finished product with several in stock. The use of a third-party vendor may have contributed to miscommunications in the ordering process, but the ultimate responsibility for accuracy lies with the manufacturer. The fact remains that the sword received was not the one I ordered, nor did it match the advertised specifications. Overall, my experience with Swordier has been marred by inaccurate advertising, errors in fulfilling the order, and an extended wait time. I would advise potential buyers to exercise caution when considering a purchase from Swordier, given the discrepancies between advertised and received products, as well as the delays and errors encountered. Hello, Alex from Swordier here. I barely know what details happened, but sorry and apology for this happened. What I can check from the record here is we sent out two swords and one is free of charge due to the mis-information we posted first T10 on our website but it's pattern weld in reality(we revised the first thing once we found out). once again, we never meant to cause this trouble for you and sorry for it. If anything I can make this right, do let me know. The sword I wanted was never on your website. It's listed on your eBay store still as a T10 and with 5 available. This sword: SWK-1101 Swordier "毘" Bishamonten Katana, T10 Steel Blade, Clay Tempered is the one I asked RVA to get from you. Neither of the ones sent were this sword. As for any free swords..only person who got free swords is RVA as they sold the first one and I asked for a refund on the 2nd when it wasn't the right sword either. Which is currently listed on the RVA website as a one off custom (which I never ordered a custom) to be resold.
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alexxe
Manufacturer/Vendor
If you don't know me, now you know.
Posts: 77
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Post by alexxe on Jun 24, 2024 4:34:37 GMT
Hello, Alex from Swordier here. I barely know what details happened, but sorry and apology for this happened. What I can check from the record here is we sent out two swords and one is free of charge due to the mis-information we posted first T10 on our website but it's pattern weld in reality(we revised the first thing once we found out). once again, we never meant to cause this trouble for you and sorry for it. If anything I can make this right, do let me know. The sword I wanted was never on your website. It's listed on your eBay store still as a T10 and with 5 available. This sword: SWK-1101 Swordier "毘" Bishamonten Katana, T10 Steel Blade, Clay Tempered is the one I asked John to get from you. Neither of the ones sent were this sword. As for any free swords..only person who got free swords is John as he sold the first one and I asked for a refund on the 2nd when it wasn't the right one. Which he's reselling as well to make a profit. I've talked with our team here, they will offline this product on ebay ASAP. It's our bad in posting mis-information without checking, won't happened again.
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Post by mrstabby on Jun 24, 2024 5:53:57 GMT
The sword I wanted was never on your website. It's listed on your eBay store still as a T10 and with 5 available. This sword: SWK-1101 Swordier "毘" Bishamonten Katana, T10 Steel Blade, Clay Tempered is the one I asked John to get from you. Neither of the ones sent were this sword. As for any free swords..only person who got free swords is John as he sold the first one and I asked for a refund on the 2nd when it wasn't the right one. Which he's reselling as well to make a profit. I've talked with our team here, they will offline this product on ebay ASAP. It's our bad in posting mis-information without checking, won't happened again. So then RVA maybe took the item from the ebay link?
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Post by Lancelot Chan on Jun 24, 2024 7:11:55 GMT
I contacted Swordier through fb and they said they'll send me catalogue, but they did not in the end. That's when I know I will not buy from them. Chan, seriously, we never meant to work with you, period. You could have told me and saved my time waiting for you.
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alexxe
Manufacturer/Vendor
If you don't know me, now you know.
Posts: 77
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Post by alexxe on Jun 24, 2024 9:36:24 GMT
I've talked with our team here, they will offline this product on ebay ASAP. It's our bad in posting mis-information without checking, won't happened again. So then RVA maybe took the item from the ebay link? JUST BE CLEAR, it's our fault, not RVA, we'd appreciate RVA for pointing that out, I didn't even notice this big mistakes.
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Post by mrstabby on Jun 24, 2024 9:51:07 GMT
So then RVA maybe took the item from the ebay link? JUST BE CLEAR, it's our fault, not RVA, we'd appreciate RVA for pointing that out, I didn't even notice this big mistakes. Didn't mean any offense to RVA or Swordier, just wanted to know how this happened. It's better just to fix issues than assign blame. Or did RVA get a catalogue of sorts? Either way, I appreciate that you are transparent on this issue.
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Post by jiandao76 on Jun 24, 2024 11:06:19 GMT
[quote author=" mrstabby"Didn't mean any offense to RVA or Swordier, just wanted to know how this happened. It's better just to fix issues than assign blame. Or did RVA get a catalogue of sorts?[/div] Either way, I appreciate that you are transparent on this issue.
[/quote] TLDR version. I saw the original advertisement on the eBay store. RVA was just beginning to carry Swordier line for evaluation. I asked RVA if they could get me the sword that was advertised on eBay. The sword that RVA got wasn't what was it said on Swordier's eBay store. RVA contacted them to correct it. A 2nd sword came and it still wasn't the sword I was trying to purchase. Apparently, the sword on eBay wasn't described properly or something. When this was discovered between Swordier and RVA I have no clue. I was never informed of it by anyone. As far as I know RVA wasn't aware of this upon the arrival of the 2nd sword until they opened it last Wednesday. I just know the first sword and the replacement weren't correct. I never took possession of either. And am just hearing of all of this tonight.
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Post by lo on Jul 9, 2024 21:09:02 GMT
Sorry to read ,I have just received a tamahangane sword from swordier ,it arrived in 9 days, minus forging thier customer service is excellent as I found in my experience ,a t10 clay temperd will be my next purchase from them , I'm very pleased with the sword
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