Deleted
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Post by Deleted on Dec 3, 2021 18:42:39 GMT
This is so tragic. As a collector, I cannot imagine anything more infuriating than this situation. One does wonder where these "lost" objects go. If they go where I think they go, then I believe there ought to be a place in hell reserved for people who take these objects. To paraphrase a lady from your side of the pond, I'd like to say to these folks: "Take it, and may you never have a day's luck with it!"
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Post by alientude on Dec 3, 2021 18:49:24 GMT
My condolences. As somebody who has also had some swords lost/stolen in transit, I know how you're feeling. I would highly recommend you get insistent with FedEx's customer service. They said it's lost, so it shouldn't matter if they determined it wasn't legal for the UK - that doesn't excuse them from returning it to Albion. It was insured, and they need to honor that insurance. You might also want to contact Albion and see if they can put any pressure on FedEx about the insurance.
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Post by Lord Newport on Dec 3, 2021 19:47:20 GMT
Who is entitled to reimbursement for an undelivered item? The sender or the undelivered recipient and who needs to make the claim? Was there insurance purchased for the shipment?
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stormmaster
Member
I like viking/migration era swords
Posts: 7,649
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Post by stormmaster on Dec 3, 2021 20:53:14 GMT
In my limited 1 time experience shipper makes the claim
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Post by Lord Newport on Dec 3, 2021 21:02:55 GMT
In my limited 1 time experience shipper makes the claim And buyer may never know if seller gets reimbursement from shipper or not...
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Post by Lord Newport on Dec 3, 2021 23:14:18 GMT
Of course if the OP has proof that the sword was never delivered, the purchase transaction was never completed and maybe its the seller who has to step up and refund the $ or maybe they share the loss equally...
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Post by throwaway209 on Dec 3, 2021 23:18:33 GMT
This is so tragic. As a collector, I cannot imagine anything more infuriating than this situation. One does wonder where these "lost" objects go. If they go where I think they go, then I believe there ought to be a place in hell reserved for people who take these objects. To paraphrase a lady from your side of the pond, I'd like to say to these folks: "Take it, and may you never have a day's luck with it!" I just assume when stuff gets really lost, the employees there probably think it's funny and crack it open and take it home for themselves
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Deleted
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Post by Deleted on Dec 3, 2021 23:26:39 GMT
This is so tragic. As a collector, I cannot imagine anything more infuriating than this situation. One does wonder where these "lost" objects go. If they go where I think they go, then I believe there ought to be a place in hell reserved for people who take these objects. To paraphrase a lady from your side of the pond, I'd like to say to these folks: "Take it, and may you never have a day's luck with it!" I just assume when stuff gets really lost, the employees there probably think it's funny and crack it open and take it home for themselves I restored a police officer's baton a friend of mine gave me, whose father picked it up in South America in the 80s when he was doing... something... as an agent with the CIA. I let the folks at my local UPS store pack it for me and the three guys working there would not stop gushing over it. It went missing. I took a lot of insurance out on it and was paid in full, but it had sentimental value that could never be replaced. I was so convinced those guys stole it. I don't want to derail this thread with my nonsense, but I share in the frustration here.
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Deleted
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Post by Deleted on Dec 4, 2021 1:33:54 GMT
I was already paranoid to ship anything across borders for this very reason, my condolences about your loss. I too will refrain from ordering stuff international.
It's not so bad ordering from America, aside from shipping, but I get anxiety ordering expensive things from beyond Canada
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Post by ThomasW on Dec 4, 2021 8:22:13 GMT
That's why I tell my wife I need to order another sword so soon already. I need to get them before they are impossible to import.
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Post by perignum on Dec 4, 2021 19:58:31 GMT
Wow.
So does this mean the global sword market is effectively closed to private buyers in the U.K.? You guys are relying on companies like Southern Swords rather than sourcing stuff directly? Ouch.
I thought being restricted to the EU was tough but your situation, and that of other enthusiasts like you, sucks.
You have my sympathies.
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Post by howler on Dec 4, 2021 20:44:58 GMT
In a world where firearms have ruled for over a century and a half, to freak out and get draconian over...sharp and pointy things!?!
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Post by vorman on Dec 6, 2021 20:35:31 GMT
I bought a sword from a member here, it was shipped fedex to my work where all packages come through me, fedex guy brought me the package it was empty, with one end cut open. Shipper couldnt find the receipt for shipping it so claim was denied. :/
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tera
Moderator
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Post by tera on Dec 7, 2021 17:28:45 GMT
I believe you can refuse a package if it has obviously been tampered with or the contents stolen. A gunsmith did this for me once when a barreled action I shipped him was stolen. Fedex tried to deliver an empty tube (all packing was gone, too, just an obviously opened and empty tube). The gunsmith refused the package, which had to be documented, informed me, and I called FedEx who started an internal investigation. Then I called the ATF and State Police. It was eventually "found" in a warehouse and returned.
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Post by Lord Newport on Dec 7, 2021 17:34:09 GMT
I believe you can refuse a package if it has obviously been tampered with or the contents stolen. A gunsmith did this for me once when a barreled action I shipped him was stolen. Fedex tried to deliver an empty tube (all packing was gone, too, just an obviously opened and empty tube). The gunsmith refused the package, which had to be documented, informed me, and I called FedEx who started an internal investigation. Then I called the ATF and State Police. It was eventually "found" in a warehouse and returned.
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tera
Moderator
Posts: 1,658
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Post by tera on Dec 7, 2021 17:53:31 GMT
I believe you can refuse a package if it has obviously been tampered with or the contents stolen. A gunsmith did this for me once when a barreled action I shipped him was stolen. Fedex tried to deliver an empty tube (all packing was gone, too, just an obviously opened and empty tube). The gunsmith refused the package, which had to be documented, informed me, and I called FedEx who started an internal investigation. Then I called the ATF and State Police. It was eventually "found" in a warehouse and returned.The funny bit was the ATF didn't seem to care. The lady I spoke to said there was a form online I could fill out to report a stolen firearm, but it was optional. It was the State Police Officer assigned to my case whom I credit with sufficiently putting a fire under things to see the item returned. It would have been all but worthless to the owner as, without the factory bolt, you were not likely to get proper headspacing, but I am still glad it didn't end up in the hands of a criminal. Anyway, I just confirmed on FedEx's site that you can refuse receipt. As for insurance, surely FedEx has that info tied to the tracking number or on SOME barcode on the shipping label. If anyone had posession of the package, I'd think they could start a claim. Back in my Firearms Operations job if we got any packages in that were damaged, potentially opened, or had a tear we took copious pictures of it and sent them to corporate. Helps if you ask the FedEx driver to hold it for a second as you do so. That way they can't claim you did it (plus, we were always under security cameras). We had a few incidents of damaged cases, which were covered by insurance and replaced, but fortunately no damaged or stolen goods. The ATF may not have cared about me as a random civilian, but our local ATF branch was just down the road and they'd brought us donuts before (cop irony?) So nobody messed with our shipments when it was my job.
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Post by joe_meadmaker on Dec 7, 2021 18:10:36 GMT
Shipper couldnt find the receipt for shipping it so claim was denied. I find it a bit strange that a receipt would be needed for such a thing. Obviously if they were transporting it, it would have been paid for. The sender's name and address should also match what was on the package (and hopefully in their tracking system). Doesn't sound like very good service from FedEx.
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rschuch
Member
Sharp blades are good to have, if Shire-folk go walking, east, south, far away into dark and danger.
Posts: 805
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Post by rschuch on Dec 7, 2021 19:17:13 GMT
Getting so you can't even trust the U.S. post office now. I did a trade on Facebook recently, one higher end knife for 2 users and when I got my package you could see the end had been ripped open and then resealed with clear tape and one one knife was in it. The weight on the package said 2 lbs. and the one knife was less than one lb. so obviously someone opened it, took it and resealed it and sent it on it's way. I want to work for the P.O. at Christmas now if you can take your pick of the packages coming through. Every day is a holiday, right?!?
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Post by vorman on Dec 7, 2021 19:29:33 GMT
yeah, unfortunately they delivered it during our lunch, and just used the "signature on hand" that they have for where I work. Otherwise of course I wouldn't have taken it.
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Post by honjo7 on Dec 9, 2021 2:21:13 GMT
In my case, Albion have no responsibility, as I made the arrangements for it to be shipped internationally myself, via a parcel forwarding service called MyUs. I contacted them today about filing a claim.
I was delaying that in the hope that the package would eventually turn up. I've waited over a year and a half for it, so I would have no problem waiting a bit more if I genuinely thought there was a chance it might be found. But to be honest, I'm now starting to believe that the customer service agents I've spoken with are just paid to buy time in the hopes that I will let the claim expire. At this stage, I have no confidence a search has even been conducted. When I ask if I should file a claim, they completely ignore me and just reiterate that some "team" will get back to me. This has gone on for months. The package last moved on about October 25th.
If I manage to get a refund (doubtful by the look of things) I would like to put in another order with Albion, but it looks like shipping such things into the UK will soon be impossible.
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