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Post by rannh1 on Oct 24, 2019 12:43:11 GMT
So I had a very interesting experience just now.
A gentleman on the forums, Mark Millman had recently put up interest in the sale of a book called Manouchehr Khorasani's Arms and Armor from Iran: The Bronze Age to the End of the Qajar Period, for sale. I happened to google it on Amazon and find amazing reviews so we decided to go ahead with the transaction.
Went to paypal, did the Goods and Services and in the description, I wrote itwas a book purchase, for the name of the book, which I included. Immediately after, I got this message from Paypal
Your payment is being reviewed to ensure it doesn't violate regulations. We'll email you when it's complete or if we need more information.
We're working fast to resolve this. In the meantime, here's some information about the situation:
We usually complete this process within 72 hours with your cooperation.
For now, this review only involves this transaction and does not affect the use of your PayPal account.
So naturally I went to google to figure out what the issue is, it seems certain words are flagged as being dangerous or regulatory worthy. I think the word 'Iran' teamed with "arms and armor" probably triggered some algorithm in Paypal as an alert. The internet is rife with people who've experienced similar issues.
Just thought I'd bring it to the notice of the members here. I will be waiting the customary 72 hours as outlined by paypal, but I'm curious if this has happened to people on here?
Regards
rann
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Post by bebut on Oct 24, 2019 12:49:17 GMT
Yep, and there is at least 1 major online retailer who will try to whip ITAR paperwork on you if you order from abroad even tho you are shipping to the US. Easiest to just cancel!
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Post by rannh1 on Oct 24, 2019 12:51:23 GMT
What's ITAR?
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Post by Dave Kelly on Oct 24, 2019 13:15:15 GMT
If you have the time, I'd call ebay in the morning and get customer service involved. I had a problem recently. Customer service immediately got me hooked up with put with an adjudicator and in a few minutes they confirmed it was a program issue that over reached and they were closing the action. You need to call early on a business day and talk to "first team people", the second shift just doesn't seem to have the same level of capabilities at hand. |
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Post by MOK on Oct 24, 2019 13:29:14 GMT
"International Traffic in Arms Regulations", a piece of US legislation concerning import/export of military equipment. |
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Post by rannh1 on Oct 24, 2019 13:35:29 GMT
Ahh, na I think I'll call up PayPal tommorow and then I'll call up the AFP and ask them if there's some sort of issue and if it can be resolved.
Really want the book basically.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Oct 24, 2019 14:18:28 GMT
It is a magnificent book! I almost jumped on the listing myself. I had a chance to peek at it a bit when it had been published.
HUGE
As you already received a note, I would not be terribly concerned about it. In other news, media mail is delivering a book to me that was only 100 miles away 3 days ago.
Cheers
GC
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Post by theophilus736 on Oct 24, 2019 18:28:18 GMT
This is pretty normal. I've had it happen a number of times with items that didnt even have a description. Its just a bit of a delay more than likely.
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Scott
Member
Posts: 1,680
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Post by Scott on Oct 24, 2019 23:33:21 GMT
I've had it happen once, was buying a knife from Ben Orford in the UK. It was one of his Persian precision sloyd knives, not sure why it got picked up, best guess is because of the word Persian.
I'd get in touch with PayPal straight away to get it fixed up.
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Post by rannh1 on Oct 25, 2019 0:47:10 GMT
Ye just spoke to them, they said someone from the complaints department would be in touch with me via Email,so waiting on that.
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Post by rannh1 on Oct 25, 2019 18:22:24 GMT
Latest update is the payment went through, but was flagged due to title I think.
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Post by MOK on Oct 25, 2019 19:19:53 GMT
...and that is why algorithms ABSOLUTELY NEED human oversight. Pay attention, Google.
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Post by rannh1 on Oct 26, 2019 3:35:41 GMT
One hundred percent, without that chaos ensues.
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