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Post by Deleted on Feb 11, 2019 16:39:05 GMT
I am unsure where to post this, and if this thread should be relocated to another forum, mods, please forgive my error in judgment.
I purchased a sword second hand on this forum back in September 2018. The sword required a repair to be made and the original manufacturer offered to make the repair free of charge, although I did pay to ship it to the forge. In early October, the manufacturer told me the repairs were complete and the sword was ready to ship.
It is now February and I have not received the sword. I have messaged the manufacturer every month since the repairs were completed to inquire when the sword would ship. Every reply has been the same: the manufacturer is waiting for a box. The last reply I received was just after Thanksgiving.
Let me be clear: I do not wish to identify the manufacturer because I certainly do not wish to slander them or to make accusations. All I want is to recover my property. I have offered to pay to ship the sword back to me. Today, I offered to make the drive to the forge to pick it up in person if I have to.
My question is this: what options do I have to recover my property? I do not wish to make waves or to upset people. All I want is the sword returned to me. I would appreciate any advice on how to proceed.
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Post by Deleted on Feb 11, 2019 19:44:51 GMT
I'll edit some stuff here at the behest of those concerned
Start with phone calls, leave a message of intent that you are calling the office of the local State's Attorney
Call the maker
Call the County State's Attorney
then
Send a strongly worded registered letter to the maker.
Advise the maker you are sending a copy of the letter to the State's Attorney office. Further, supply the state's attorney office with copies of all messages (from both parties) pertinent to the matter.
Half measures would be persistence on Facebook via messaging but to me, it would be easier to drop a dime on him. I don't know who at the shop you have been in contact with is but the proprietor is responsible. They are a busy shop and it may be lost in the shuffle. Save all communication and transcribe/note or record any voice conversations.
File a notice with the Better Business site but they don't solve the issues, only report them.
The squeakiest wheel does sometimes get some oil.
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Post by Deleted on Feb 11, 2019 19:50:30 GMT
It was pretty clear he didn't want to specify and yet it was dredged up.
Posted in rather poor taste.
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Post by Deleted on Feb 11, 2019 21:41:31 GMT
I could have deleted my previous post, yes, but I also could have asked to receive replies via the pm function. In any case, thank you for the suggestion.
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Post by Deleted on Feb 12, 2019 2:27:18 GMT
I appreciate that you edited your post, but I appreciate your advice much more. I will begin writing letters tomorrow.
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stormmaster
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Post by stormmaster on Feb 12, 2019 2:38:41 GMT
I would just pm them on fb or call them and if they dont respond then consider legal actions, i think they might have honestly forgotten they are pretty busy and i dont think they would risk their reputation over something like this
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Post by Deleted on Feb 12, 2019 3:49:42 GMT
Well, I have been messaging them fairly consistently. I think they are deliberately putting me off. The excuse of waiting for a box is just plain nuts. I am going to write letters sent via registered mail and contact the authorities to explore my options. It's my property and they have to return it.
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stormmaster
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Post by stormmaster on Feb 12, 2019 4:08:13 GMT
yeah give it one last try, contact them either via phone number or with facebook messenger, let them know u want your property back if they seem dismissive and if they just say whatever then pursue legal actions
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Post by Jordan Williams on Feb 12, 2019 5:52:49 GMT
I'd go with one last try and then legal action.
That is ridiculous. A box takes literally 5 minutes to get from a shipping store.
I personally would like to know the manufacturer so I can know whom to watch out for in future deals. PM if possible please. @lebleuchevalier
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Post by zabazagobo on Feb 12, 2019 6:56:34 GMT
I'd go with one last try and then legal action. That is ridiculous. A box takes literally 5 minutes to get from a shipping store. I personally would like to know the manufacturer so I can know whom to watch out for in future deals. PM if possible please. @lebleuchevalier Agreed, that is just absurd. I'd also like to know who the heck the culprit is. So if its not to be noted here, I'd also really appreciate a message as well.
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Post by Lancelot Chan on Feb 12, 2019 7:12:28 GMT
same. i would like to know too.
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harrybeck
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Post by harrybeck on Feb 12, 2019 7:15:58 GMT
By not identifying a company that has taken your property, a legal concept called conversion, you are carrying their water for them.
The disservice is not warning the forum of who to avoid!
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stormmaster
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Post by stormmaster on Feb 12, 2019 7:46:59 GMT
i wanna give these guys the benefit of the doubt but 4 months is kinda stupid long, tho they are pretty well known and a major forge so idk just give it 1 more try dude before you really start going down the route of the law, if u want i can try contacting them on fb for u
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Post by Deleted on Feb 12, 2019 13:09:23 GMT
By not identifying a company that has taken your property, a legal concept called conversion, you are carrying their water for them. The disservice is not warning the forum of who to avoid! I had a simple misunderstanding turned into an absolute CF thanks to an outpouring of folks not involved taking it upon themselves to email, call, and otherwise harass a vendor in an act of internet vigilantism, after someone helpfully dug up references to the incident and volunteered the information. It basically killed any motivation on the other side to even pretend to work with me. Once the legal wheels start moving, expect to move at the speed of court. A lot better to just get it handled before that point.
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Post by MOK on Feb 12, 2019 15:24:29 GMT
Either they're having some kind of a problem, or there's something shadier going on. I'd give them the time to reply to your last email - within same sort of time frame as previous communications - and if they object to your extremely reasonable suggestion of picking the sword up in person, then I'd involve the authorities.
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harrybeck
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Post by harrybeck on Feb 12, 2019 15:34:57 GMT
Yes, this. Are you close enough to appear on their doorstep unannounced?
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Post by Deleted on Feb 12, 2019 15:36:38 GMT
So, I last heard from them on November 27. I was so busy with the holidays that I did not bother emailing in December. I wrote them on January 24th and as recently as last week. So they have had several weeks to respond. I just cannot fathom how I can wait this long for a box. At best, the proprietor has forgotten about me. At the very worst, the repairs were never done and they are buying time. If we aim somewhere in the middle, the repairs are done but shipping my sword is just not anywhere near the list of priorities. Well, I may need to start pushing.
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Post by Deleted on Feb 12, 2019 15:37:52 GMT
I would rather not make the drive down there until spring has come. It's a five hour drive and I would do so only with the intent of taking a little holiday with the added benefit of picking up my property.
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Post by Deleted on Feb 12, 2019 16:40:17 GMT
I just filed an official complaint with the Attorney General's office after a long conversation I had with them over the phone. I have also sent copies of all my correspondence with the forge. I did this as a safeguard because their current backlog is four weeks. So it will take them approximately four weeks to contact me via phone to begin the mediation process. If the sword is returned to me before then, I will ask the office to disregard my complaint. Enough is enough. I think it is time to bring the law into the matter.
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harrybeck
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Post by harrybeck on Feb 12, 2019 16:52:38 GMT
They are playing the percentages. Most people today cant handle confrontation efficiently. If they obfuscate and ignore, the pissant customer will give up and go away.
I never do. And you shouldn't either.
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