Deleted
Deleted Member
Posts: 0
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Post by Deleted on Oct 30, 2010 5:49:31 GMT
hi guys, i didnt really know where to ask this question so as a beginner i figured putting it here wouldnt hurt.
so i just bought myself a new sword last week and i recieved it yesterday. i bought the hanwei warlord dadao off of kult of athena and i really like this sword. the only problem is that about 2/3 of the way down the blade, it starts to twist a little bit like it was hammered too hard and got bent in the process. essentially the last 9 or so inches of the blade starts to twist. the thickness of the blade gets very thin near the end of the blade so i am assuming its quite easy to distort the blade here, but one of my questions is, is this a common occurance and would they exchange it for me? when i first noticed yesterday i didnt think it looked too bad but the more i look at it the worse it gets. do you think i am just over reacting or is this an issue that is worthy enough of an attempt for an exchange?
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SanMarc
Senior Forumite
Posts: 3,193
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Post by SanMarc on Oct 30, 2010 6:35:14 GMT
Wellcome to the board!! And yeah, I would ask Krystal if they can exchange it for one that is better.....SanMarc.
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avery
Senior Forumite
Manufacturer/Vendor
Posts: 1,530
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Post by avery on Oct 30, 2010 17:44:29 GMT
KoA is said to have a great exchange policy, so I doubt you'll have much of a problem.
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Post by I Frammenti Di Fede on Oct 30, 2010 20:29:09 GMT
Yeah KoA has great customer service, I took my first Tori Elite back to them because the ito was starting to come apart at one of the places hanwei joined it. I easily exchanged it for this, so you should have NO problem what-so-ever.
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Deleted
Deleted Member
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Post by Deleted on Oct 31, 2010 2:32:28 GMT
ok cool i will give them a call on monday, thanks for the help
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