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Post by Deleted on Aug 20, 2008 23:24:02 GMT
I agree with the other sentiments- send it back.
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Post by Deleted on Aug 21, 2008 1:05:19 GMT
I think what it really comes down to is what are you going to use the sword for? Did you intend to hang it on a wall for display or did you plan to have it on a belt (as it sounds like you are making one as we speak) and use it for cutting and sword practice? This fuller issue might POSSIBLY be something you can live with if you plan to actually use it instead of displaying it. But just so you know, this is NOT typical of DSA swords (in my experience). As for Eyal, I think you will find that he will do everything he can to remedy this problem. He has been excellent in returning my emails and is very pleasant to deal with. I own several pieces from DSA and also have a custom piece ordered that is being made now. I love the blades and have no regrets about getting them. Great review and +1 to you!
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Post by Deleted on Aug 21, 2008 17:50:06 GMT
hmm.. if they won't give you a free exchange/full refund, then just use whatever you have gotten back and get a Gen2... MUCH better F/F and handling (while remain just as tough).
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Post by Deleted on Aug 26, 2008 2:25:55 GMT
I would agree that it's a "return" - the problem that really "passed the line" for me was the gap in the guard. It doesn't mean it's a total loss, but it is disappointing.
That being said, it's too early to throw rocks at DSA. *Every* company will do mistakes. It's how they repair those mistakes that makes the difference between a good company and a not so good one.
cheers,
Ancalagon
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Post by Darksword Armory on Aug 26, 2008 18:04:47 GMT
Hi Buff, We just returned to the shop after a week long trade show and stumbled on your post. Thank you for the great review. Very well written. I do apologize for the uneven fuller and the blade. Definitely unacceptable on our part. I extend my deepest apologies for it. I will replace the sword, at our cost of course, and will include a little gift along with it as compensation for your troubles. Please email us your contact information again so that we may replace the sword. Thank you again Eyal DSA
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Post by Deleted on Aug 27, 2008 4:21:54 GMT
Hi Buff, We just returned to the shop after a week long trade show and stumbled on your post. Thank you for the great review. Very well written. I do apologize for the uneven fuller and the blade. Definitely unacceptable on our part. I extend my deepest apologies for it. I will replace the sword, at our cost of course, and will include a little gift along with it as compensation for your troubles. Please email us your contact information again so that we may replace the sword. Thank you again Eyal DSA ...and that's exactly what I was talking about in my post! This is the stuff that makes a company a good company!
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Post by wiwingti on Aug 28, 2008 1:08:51 GMT
nice review
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Post by Deleted on Aug 28, 2008 5:33:15 GMT
Do post an update once you get the replacement hey?
(They seem sincere enough about it, hope the new one isn't a lemon as well)
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Post by Deleted on Aug 28, 2008 14:54:28 GMT
Just a quick update here. I have had a flurry of emails back and forth with both Paul and Eyal on this, discussing a variety of options to address my concerns and theirs. I must say they have both been terrifically responsive and helpful - just as predicted and what I expected. Far better customer service than you normally see. But of course, that is the wonder of working with individuals and small companies who care and actually want to do the right thing by their customers - live humans on the phone!! First Names! Prompt, useful action!! ("Hey Bill - about this blue screen of death I keep getting with your software... yeah RIGHT, as if!!)
Eyal & Co. are sharpening up a replacement blade (as his post above states) right now and it should be in the mail to me soon thereafter. I am confidant that it will be a beauty.
I am hoping my next posts about this sword will be to wow you with my cutting adventures and to show off my first attempts at leather crafting a sword belt.
Cheers! Buff
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Post by Deleted on Sept 2, 2008 6:14:30 GMT
Buff, I'm getting in a bit late on this, but I'm glad to hear you got your Squire. Not so glad to hear that it wasn't up to par. At least DSA is doing the right thing. That S fuller would bug the heck out of me. I got lucky...got a light one, straight and clean, no purple in the scabbard, blade centered nicely through the guard. I still haven't had it sharpened, however. My sister landed in the hospital a couple of days after my last post in here and my Squire has been resting in the corner. Great job on the review, by the way. That first pic is wonderful...beautiful, clear and sharp.
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Post by Deleted on Sept 11, 2008 15:18:28 GMT
Got my replacement blade! YAY! All the flaws were nicely addressed. The blade is perfectly centered coming out of the guard. The fullers are straight, and the sharpening is very even. Milk Bottles Beware - I am coming for you!
Meantime, check out my belt down in the Sword Customization thread.
Buff
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Post by Deleted on Sept 26, 2008 17:26:59 GMT
how are those milk bottles? get a chance to cut with it yet? btw, what happened with the original sword?
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Post by Brendan Olszowy on Sept 27, 2008 3:02:54 GMT
Would like to see some pics of the new improved issue. Congrats.
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Post by Deleted on Sept 28, 2008 18:49:59 GMT
as per the requests - I did get out and cut some bottles - the Squire is a bottle beast . Either I am a natural (yeah, right- pbbbbfffttt ) or the Squire makes it easy, but I got 1 or 2 clean cuts on most of my bottles and only batted a few across the yard. Very satisfying. I will admit that my forearm was a little tender for the next day or so - that classic tennis elbow spot. Sorry no videos, yet (have to figure out how to take those). CJwerner - as part of the replacement deal that DSA arranged with me, the old sword has gone on to find new life as a fixer-upper/sharpening practice blade somewhere. Brendan - Here are some pics of the new sword and the new stand I built. I modified a design I found on-line so it would be height adjustable. hard to see the fullers, but they are nice and straight symmetrical coming out of the guard and even, sharp edges. The tip was still a little less sharp than I wanted, so I am working that up by hand. But it was very sharp and pointy right AT the tip, just not super sharp about 1/2 inch immediately down from the tip. My best guess is that the machine used to sharpen the blade causes a little blade deflection when they get to the tip so it's hard to stick an edge on it all the way out there. Brass screws so they won't rust, steel bolts because brass bolts are just silly expensive (I can spray 'em with rust inhibitor!) first cuts
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SlayerofDarkness
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"Always give everyone the benefit of the doubt."
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Post by SlayerofDarkness on Dec 23, 2008 18:06:00 GMT
Hey, Buff! Great job with the review! As always, DSA is doing a fantastic job as well. Eyal is a great guy, and I've never heard of him giving a customer the 'cold shoulder'. BTW, can you either make a thread or PM me about how you made that great stand AND how much it cost/ where to get the supplies? Thanks alot, it looks really cool... I guess the squire is now high up on my swords-to-get-list, lol.
-Slayer
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Post by genocideseth on Dec 29, 2008 3:13:18 GMT
I was saddened at the fact your first sword lacked exceptional craftsmanship. I am glad they replaced it with a more exceptional sword.
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