|
Post by Bryan Heff on Sept 25, 2014 20:56:50 GMT
Sir Alan
A new thread with just the review would be the best approach when you are ready to do the review. Bill maintains a thread that contains links to all the reviews and all those links are review specific posts. I would suggest you link to this thread as well when you write your review specific post so all info is captured.
Hope all is made right with your sword.
|
|
|
Post by Voltan on Sept 25, 2014 23:01:43 GMT
I'll echo Bryan & Bill, I would try to get a replacement. I would think that they should eat the freight costs too...
|
|
|
Post by Voltan on Sept 25, 2014 23:10:06 GMT
I'm not trying to stir up anything. Freight/transit damage can occur with any sword, regardless of who made it. Wether this was a KOA purchase or direct from DSA, I think either party would be happy to make it right. I know KOA has stellar customer service, and I've heard that Eyal strives to keep his customers happy as well.
|
|
|
Post by Sir Alan Adale on Sept 26, 2014 3:19:26 GMT
OK I actually purchased it from DSA directly not through KOA. And yes for the price one should not have to worry about that kind of thing. The damage was done during shipping, due to the way it was packaged. Yes I did Email DSA about this issue and have received no response up to this point. But I have decided to keep the sword and I reworked the damaged area so it is no longer an issue to me. And just as a side note the last four swords that I purchased that were shipped to me all arrived with the same type of damage. And in all cases a little file and stone work and the damage was gone. Now I believe we would all agree that when we purchase new items they should arrive in new condition, and undamaged. But in truth I am a realist and between the cost to return them to repair damage that I can fix, and the fact that there is no gaurantee that I would not end up with the all of them ending up returning.with the same damage from shipping. And then there is the wait time, ship it back wait for repair or replacement and.then for return shipping. I have noticed one thing in my time as a member here. And that is that we all have different perspectives as to what we consider is allowable and what we will not allow. I am a perfectionist with OCD but I have spent years learning to not let it control me. And so I have learned to live with the little things that don't really matter and only worry about the big things. And in this case, to me,fixing it myself and avoiding the return hassles and time and possibility of reacurance. Is to me the preferred option in this case. But if the problem warranted return because it was more severe or prevented use of the sword I would return it in a flat hot second. In this case a file, a stone and a hammer and its as good as new to me. And once again since I am going to keep it. I will do the reveiw once.I have the time and the pictures taken. And also after looking more closely at the website sales pictures and the bronze work on the sword itself I have changed my opinion about that aswell. But once again the rest will have to wait for the review.
|
|
|
Post by William Swiger on Sept 26, 2014 3:42:47 GMT
Sword Reviews Section.
|
|
|
Post by Sir Alan Adale on Sept 26, 2014 4:35:53 GMT
One thing I wanted to mention in regards to the shipping damage. In this case as well as the other swords I mentioned the damage is to the very tip of the blade, I'm talking the first millimeter or two at the most. And on this sword because of the profile taper it is maybe at the most a section of blade one by two millimeters and it took maybe ten minutes to flatten it and file off the dammaged metal and file it to a new point. Now I don't discount that DSA should be willing to repair or replace it. But I am very happy with my solution. And to be honest I believe that tip damage like that is no more than one might expect from practice cutting if one were to hit an unintended part of their target. To me this solution is perfectly acceptable so I'm happy with it. I am wondering if maybe some of you may have thought that the damage was more severe or extensive. When it in fact was quite minor all things considered and since I removed that small portion of the tip of the blade I have no concern over the possibility of cracking. But of course everyone will deal with issues like this in the way that they feel satisfies them. But I did notify the distributors of the damaged swords so maybe they will change the way they package them at least we can hope so.
|
|
|
Post by Voltan on Sept 26, 2014 15:29:48 GMT
I'm glad you were able to remedy this to your satisfaction, and I look forward to your upcoming review.
|
|
|
Post by mcapanelli on Sept 27, 2014 14:14:36 GMT
Certainly.......
I mean 4 out of 4 arrived the same way, what's the big deal :roll:
|
|
|
Post by Sir Alan Adale on Sept 30, 2014 6:48:40 GMT
OK just as a note to everyone, the damaged swords I'm speaking of came from several different sources. So the only determining factors are that they all were shipped through UPS and the swords were packaged in such a way as to allow the sword to move end to end in the boxes. This was not unique to the DSA sword its just the last one I received. That arrived this way
|
|
|
Post by Sir Alan Adale on Oct 1, 2014 19:48:08 GMT
I was contacted by Robert Marks and Eyal of DSA. This was after Robert read this thread here on the forum. They indicated to me that they never received my emails which explains why they never contacted me. Personally I find that very heartening. It shows that they are paying attention to the customer base, since they would never have known about the problem otherwise. They have agreed to having the sword returned to them for Warranty. And they will replace it. This certainly is as we would all agree the thing to do. Unfortunately I am a little under the weather so It will have to wait a day or two. And as for the reveiw it is still in progress as I am learning how to upload pictures onto the forum. But now that they are returning it I will finish the reveiw after I receive the new one. And of course this customer service will be part of the reveiw.
|
|
|
Post by KaOsBlaKbLaDe on Oct 1, 2014 20:10:09 GMT
If you were truly happy with your repair as you had stated, i would have thought a return unnecessary.
|
|
|
Post by Sir Alan Adale on Oct 4, 2014 8:19:45 GMT
And as a matter of fact that is the decision that I once again returned to. After emailing with Robert Marks again and determining they would probably repair and return it. And since I was very happy with it and the way I repaired it, I decided why bother with the trouble. I am satisfied with their offer to repair or replace, satisfied me that they would stand by their warranty and that was all I really needed because I really was happy with my repair. But more importantly they listened to my description of how the damage occured and immediately set out to rectify how they ship them. I received copy's of the emails to Eyal so I think that shows they are Listening and I think this sword really shows that as well. And I promise to get the reveiw with pictures done by tuesday the seventh barring an act of God.
|
|
|
Post by LemuelTheLemur on Oct 4, 2014 8:30:41 GMT
do you think you could post some pictures?
|
|
|
Post by Sir Alan Adale on Oct 4, 2014 19:23:47 GMT
Here are a few that show the damage to the tip. And a couple after completion. And one sneak peak from the reveiw that I will finish by Mon or Tues.
|
|
|
Post by Sir Alan Adale on Oct 5, 2014 21:08:14 GMT
The complete reveiw of this sword is now posted in the sword reveiw section with lots of additional photos.
|
|