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Post by JRDsgns on Oct 14, 2012 3:50:54 GMT
Keep us posted man. I hope all goes through smoothly with no issues.
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Post by Springs on Oct 14, 2012 22:01:29 GMT
Alright so I went back today to try to get something done about my blade, and Rob wasn't there. The guy from yesterday (who's name I found out to be Eddy) was, so I asked talked to him about it. He wasn't sure if it was actually a fracture, and honestly, I was kind of skeptical too. I thought it was just an improperly done hon san mai (which I believe to be true, as if you look really carefully there is the line where the different steels seperate). He told me he doesn't know what he can do about it, as he isn't the one to call the shots, although he was willing to exchange the blade for something else. I took a look through a few other bo-hi blades, but then I just asked him: could I just get a no-hi blade and pay the difference. At the same time, Rob came back.
Eddy explained the situation to Rob, who then took a look at the blade. He was surprised, apparently it is an improperly done hon san mai, and that this was the first time he's seen this happen. He was quickly to allow me an exchange for a no-hi blade, free of charge. Awesome. I went with the suguha hamon blade I was eyeing before, and got it fitted with different tsuba. He took the time to shim the mouth of the saya and everything to make sure it fit properly. He then told me that customer service is very important, and I thanked him for the big help. I left feeling quite happy and satisfied.
Long story short, Rob sorted out my problems easily and the customer service was great. The blade is also really great, although there're 2 seppa. At least I now have a spare pair of seppa. And my feet hurt. I need a rest, haha. Carrying a 2 1/2 pound katana over your shoulder for 6 hours isn't good for you.
EDIT: Well the last half centimeter of the saya isn't fitting...guess I'll shim down the slot ever so carefully before doing the review.
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Post by Adrian Jordan on Oct 14, 2012 22:28:56 GMT
That's awesome.
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Post by aussie-rabbit on Oct 15, 2012 0:13:28 GMT
Do you mean it's a bit tight? if so "DON"T DO ANYTHING" it should be a little tight, you don't want a sword falling out of a saya.
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Post by aussie-rabbit on Oct 15, 2012 0:14:18 GMT
Always good to hear about great customer service!
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Post by Springs on Oct 15, 2012 0:29:25 GMT
No it's not too tight, what I meant was that the last half centimeter of the blade doesn't go into the saya at all, not without a lot of pressure which I don't want to do. I'll try to shim it extreeeeeeeemely slowly, one atom at a time. First I think I'll need to check where it's getting stuck.
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Post by JRDsgns on Oct 15, 2012 3:06:07 GMT
Glad everything got sorted out. Told you that Rob would work something out for you with no problem. Sucks the saya isnt a perfect fit. I know my old blade required some fiddling to get in right. Try pressing the spine against the back of the saya as much as possible when sheathing it.
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Post by Springs on Oct 15, 2012 20:32:11 GMT
I took some sandpaper and a dremel with a grinding bit to the mouth of the saya and grinded down some of the weird ridges/bumps I felt when I poked my pinky in. Everything fits properly now. I also took off the tsuka to inspect it, and I took a look at the signature on the tang. I'll post pictures of it when I finish the review...it's quite interesting.
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Post by JRDsgns on Oct 16, 2012 0:00:21 GMT
The sig is just a date from what I believe correctly lol.
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