Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Aug 10, 2009 23:04:29 GMT
Hello SBG. I wish that our first post could have been under happier conditions, but I am glad that the issue of the battle ready stainless steel swords were brought to our attention. These were mislabeled items that have since been corrected. It was an oversight that these were titled as battle ready. We have been putting most of energy into our Japanese Cutting Line and have some what neglected our wall hangers.
This is not an excuse for this lapse, but simply an explanation for why it occurred. However, I can tell you that this will NEVER HAPPEN AGAIN! Our intention is not to mislead people in anyway and we strive to know our product to the best of our ability and provide full information on all our products to our customers.
Receiving bad reviews on SBG is definitely not great, but it beats having someone injure themselves with one of our products due to misinformation. Once again this will not happen again. Thank you for bringing this to our attention!
Please feel free to let us know how we can improve our products, customer service and company in general. All feedback is greatly appreciated.
BR,
SNA
|
|
|
Post by shadowhowler on Aug 10, 2009 23:07:07 GMT
Welcome to SBG! I always like to see more vendors/makers here... I love the open dialog with that side of the industry. I've noticed some of your more interesting Japanese sword offerings of late... and will certainly keep my eye on you guys for any exciting changes to come. Best of luck to you...
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Aug 11, 2009 0:27:03 GMT
welcome aboard i too will be lookingto more products from them in the future
|
|
SlayerofDarkness
Member
Review Points: 65
"Always give everyone the benefit of the doubt."
Posts: 3,067
|
Post by SlayerofDarkness on Aug 11, 2009 1:23:30 GMT
Wow, that's one respectable first post. That, more than anything else, shows SnA to be worthy of a second look... I must admit, their Shinobigatana is awfully tempting... ;D At any rate, here's a karma! Welcome to the forums! -Slayer
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Aug 11, 2009 13:15:28 GMT
Welcome aboard, I was wondering when you would come and see what all the hubbub was about. Glad you made it.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Aug 11, 2009 14:02:01 GMT
Wow, he came on...very cool, very cool. You have to feel some sort of confidence knowing that you can talk directly to a vendor...and that they're willing to resolve any perceived issues is a plus in my book.
|
|