Post by pellius on Sept 1, 2020 20:23:20 GMT
Greetings, all.
Okay, so I am unfortunately one to bitterly complain and endlessly grouse about the various ills I see in the world, despite trying to keep a cheerful disposition and optimistic outlook.
So, having noticed the recent spike in threads sharing shipping woes, I’d like to share a very brief happy ending.
A few months ago, I ordered a sword from Sinosword/JKOO. They got it made and shipped within the quoted time. Nice.
However, they gave me an incomplete or incorrect tracking number, and the Chinese shipping company’s website was beyond broken and worthless. So I couldn’t track the package. I also couldn’t tell which US company would handle final delivery.
Well, it turned out UPS was the US shipper, and they dutifully attempted delivery late in the afternoon before Independence Day holiday Friday (my office was closed), the next Saturday (closed), and the next Monday (still closed). Since I was away for the holiday and had no way to know deliveries were attempted, I found the UPS note on Tuesday when I returned to my office.
Still no tracking number, but there was a delivery number (or something).
After actual hours on the phone trying to penetrate the UPS customer service computer, I finally got a human agent. She bluntly informed me my package was on a truck being returned to a hub to be returned to the sender. Numerous follow-up attempts to locate it and have it held for pickup or redelivered were hilariously unsuccessful.
Of course, it wasn’t exactly JKOO’s fault (except for the wrong tracking number, of course), so no help from their customer service, either.
I eventually just gave up on ever seeing my sword.
Well, here I am at work, two months later, and BOOM! A courier just shows up with my sword! No papers, no uniform, no signatures, just a guy with the package. Weird, but I’ll take it!
I have my sword, back from the netherworld. And it turns out to be a good one.
Anyway, just a bit of good news to share in an otherwise difficult time.
Cheers!
Okay, so I am unfortunately one to bitterly complain and endlessly grouse about the various ills I see in the world, despite trying to keep a cheerful disposition and optimistic outlook.
So, having noticed the recent spike in threads sharing shipping woes, I’d like to share a very brief happy ending.
A few months ago, I ordered a sword from Sinosword/JKOO. They got it made and shipped within the quoted time. Nice.
However, they gave me an incomplete or incorrect tracking number, and the Chinese shipping company’s website was beyond broken and worthless. So I couldn’t track the package. I also couldn’t tell which US company would handle final delivery.
Well, it turned out UPS was the US shipper, and they dutifully attempted delivery late in the afternoon before Independence Day holiday Friday (my office was closed), the next Saturday (closed), and the next Monday (still closed). Since I was away for the holiday and had no way to know deliveries were attempted, I found the UPS note on Tuesday when I returned to my office.
Still no tracking number, but there was a delivery number (or something).
After actual hours on the phone trying to penetrate the UPS customer service computer, I finally got a human agent. She bluntly informed me my package was on a truck being returned to a hub to be returned to the sender. Numerous follow-up attempts to locate it and have it held for pickup or redelivered were hilariously unsuccessful.
Of course, it wasn’t exactly JKOO’s fault (except for the wrong tracking number, of course), so no help from their customer service, either.
I eventually just gave up on ever seeing my sword.
Well, here I am at work, two months later, and BOOM! A courier just shows up with my sword! No papers, no uniform, no signatures, just a guy with the package. Weird, but I’ll take it!
I have my sword, back from the netherworld. And it turns out to be a good one.
Anyway, just a bit of good news to share in an otherwise difficult time.
Cheers!