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Post by whattheheck on Aug 6, 2019 21:26:19 GMT
I am guessing this means that any quality repair would entail removing the hilt and retempering or bending the tang along with the blade then. It would be more work than the sword is worth. So, a replacement is still my best option as well as my first choice.
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Post by randomnobody on Aug 6, 2019 21:28:28 GMT
A replacement is absolutely the only option you should have ever had.
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Post by whattheheck on Aug 6, 2019 21:33:34 GMT
whattheheck... Not trying to show my face in a negative light again but this whole "manufacturer" thing is getting a little silly. Can we just go ahead and see some photos and more info? I don't believe you will be dinged for pointing out a legit QC issue. You are totally right nternal805. My thoughts on this are as such. Most people on here probably know more about the history of the manufacturer than I do and have long since formed opinions for or against. So, I never really thought I was hiding anything; I was just doing my best to abide by the rules. That being said, I asked and was told I might as well go for full disclosure as I am pretty sure you all have guessed that we have been talking about a Darksword Armory product. Now that it has been said, I am open and willing to show you guys any more pictures that I am able to take (closeups are tricky for my cell phone) and answer any other questions you might have to the best of my ability. As long as we keep to facts and things remain civil, I am told we can keep discussing the situation.
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Post by whattheheck on Aug 6, 2019 21:34:51 GMT
A replacement is absolutely the only option you should have ever had. I agree. I have just not heard back from DSA yet. I always hope for the best, but plan for the worst. So, I am considering all options.
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Post by whattheheck on Aug 8, 2019 0:50:37 GMT
For those of you who are interested in how this turns out, I wanted to let you know that I received an email from Eyal at Darksword Armory today. He advised me that he had been checking Michael's (I believe this is the person who handles most of their customer service responses) email and had seen my reply. He apologized for the late response and said that this was because Michael is currently out on vacation. He further stated that, although he did not know all of the details, he could see that I was unhappy and would be sending me a waybill so that I could return the sword. He affirmed is commitment to customer satisfaction and stated that he would check the sword over himself and issue me a replacement along with a DSA T-shirt.
Obviously, I am happy with this progress and will package up the sword to return it once I receive the waybill. As I feel this thread has become as much about the story of what has occurred as the questions associated with the story, I will continue to provide updates to this thread as I have them.
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Post by randomnobody on Aug 8, 2019 1:31:18 GMT
Good to see a positive outcome. Maybe "Michael" will get some gentle coaching on handling reports of defective products...
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Post by Sir Thorfinn on Aug 8, 2019 14:59:15 GMT
Great news! Keep up updated on the final story, and of course, let us know what you think of the sword.
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Post by whattheheck on Aug 9, 2019 1:32:08 GMT
Great news! Keep up updated on the final story, and of course, let us know what you think of the sword. I plan to write a review after I receive the replacement copy. I could not find a recent review of the sword I wanted when I was researching, so hopefully my review will help someone else to make up their mind. To that end, I may be asking more advice from you guys soon. Thank you to everyone who has given advice or opinions on this. It was all appreciated!
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thomasthesecond
Member
"I thought I was an architect, but I was just moving dirt."
Posts: 153
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Post by thomasthesecond on Aug 10, 2019 13:49:22 GMT
For those of you who are interested in how this turns out, I wanted to let you know that I received an email from Eyal at Darksword Armory today. He advised me that he had been checking Michael's (I believe this is the person who handles most of their customer service responses) email and had seen my reply. He apologized for the late response and said that this was because Michael is currently out on vacation. He further stated that, although he did not know all of the details, he could see that I was unhappy and would be sending me a waybill so that I could return the sword. He affirmed is commitment to customer satisfaction and stated that he would check the sword over himself and issue me a replacement along with a DSA T-shirt. Obviously, I am happy with this progress and will package up the sword to return it once I receive the waybill. As I feel this thread has become as much about the story of what has occurred as the questions associated with the story, I will continue to provide updates to this thread as I have them. Rarely does the owner of a company step forward like that. That says a lot about the pride he places in in company, in my opinion. Happy to hear you had a possitive outcome in the situation, as stressful as it seemed to you. Can't wait to see the review!
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Zen_Hydra
Moderator
Born with a heart full of neutrality
Posts: 2,619
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Post by Zen_Hydra on Aug 10, 2019 15:01:00 GMT
[Stares in Diogenes]
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Post by whattheheck on Aug 10, 2019 16:05:04 GMT
For those of you who are interested in how this turns out, I wanted to let you know that I received an email from Eyal at Darksword Armory today. He advised me that he had been checking Michael's (I believe this is the person who handles most of their customer service responses) email and had seen my reply. He apologized for the late response and said that this was because Michael is currently out on vacation. He further stated that, although he did not know all of the details, he could see that I was unhappy and would be sending me a waybill so that I could return the sword. He affirmed is commitment to customer satisfaction and stated that he would check the sword over himself and issue me a replacement along with a DSA T-shirt. Obviously, I am happy with this progress and will package up the sword to return it once I receive the waybill. As I feel this thread has become as much about the story of what has occurred as the questions associated with the story, I will continue to provide updates to this thread as I have them. Rarely does the owner of a company step forward like that. That says a lot about the pride he places in in company, in my opinion. Happy to hear you had a possitive outcome in the situation, as stressful as it seemed to you. Can't wait to see the review! Thanks, thomasthesecond. The package with the sword I am returning will be shipped today and Eyal has been nothing but friendly and concerned since he became aware of my request. As I do not work at DSA, I can't be sure what the reasons might have been for the initial response I received, but, seeing Eyal's response, I am willing to believe the first response I received might have just been a mistake.
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Post by whattheheck on Sept 8, 2019 18:41:43 GMT
For anyone who is interested in the outcome of this story, I received my replacement sword from Darksword Armory this week and I am happy with it. It is not bent and so now fits in the wood core scabbard I purchased with it. It is reasonably sharp (not a razor but sharp enough for now), and looks the way I would want it to look.
Work is keeping me pretty busy right now, but I do plan to write a review for the forum here once I have time to do it right. If anyone has any requests for tests that they would like me to do for the review (non-destructive requests only please) that are not included as part of the review template, please let me know.
Also, since the beginning of this post showed a poor initial response from DSA (with them seeming to take the position that I must have somehow bent the sword and so they would not replace it), I would also like to state how my experience turned around once Eyal became personally involved. Eyal had no problem with me returning the sword for a replacement and advised that he would inspect it upon its return as well as personally inspect the replacement that was sent back to me. After the sword was returned and he had inspected it, rather than play down the defect Eyal was open about admitting that the bend in the sword was a miss by Quality Control (which is apparently handled by the packers when they do their shipping on Fridays) and should not have been shipped out like that.
Besides the replacement (which I have already stated I am happy with), DSA also sent me a DSA t-shirt and a stiletto (which I was not expecting and was a welcome surprise). So, overall, although I had some serious misgivings about my experience initially, I feel like DSA did everything they could to turn it around and I will definitely buy again from them in the future.
I would also like to say thank you again to everyone who spoke up with useful advice or support about the subject. I had not experienced a defect like this in previous sword purchases and appreciated the input from those with more experience.
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Post by MOK on Sept 9, 2019 18:17:50 GMT
Glad to hear it! Does sound like they went an extra mile to make up for it, in the end.
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Post by randomnobody on Sept 9, 2019 19:27:24 GMT
Glad you got properly taken care of in the end.
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Post by Sir Thorfinn on Sept 9, 2019 21:07:03 GMT
Awesome news!
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stormmaster
Member
I like viking/migration era swords
Posts: 7,647
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Post by stormmaster on Sept 9, 2019 23:05:38 GMT
yeah at least they fixed their screw up for u, the only real time ive had any issue with swords was internationally, sometimes customs gets their grubby little hands on the blades and they dont clean up after themselves so they can arrive with fingerprints, it pisses me off greatly
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Post by theophilus736 on Sept 12, 2019 12:43:23 GMT
lol it would be hilarious if someone tried to claim historicity to excuse this sword. If a blade will scallop every time its cut, and miss the mark on a thrust, its like a gun with a curved barrel.
Immediately thought of DSA given the first post. Second thought was BKS.
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