GEN-2 ROMAN SWORDS

vikingman - of your first few posts, most of them are pretty negative and non-specific as to the issues. Often retailers and manufacturers have people criticizing their work or service - and in some cases, it is justified. However, when you arrive on a forum like this and from one of your first posts are very reactionary and unclear, people may assume that you are just trying to stir up trouble or get something for nothing (typing in all-caps usually puts people off of you, too).

People frequently post on this forum about their experiences, and Clyde and Jason are both active members who try their best to address legitimate issues. If you're interested in having your concerns taken more seriously, try toning it down a little, being more clear in what you're saying and I'm sure people will try their best to help you.

We are sorry and would like to make it right.
Our steel plate where the blade goes into is usually smooth with a tight finish, but that is not to say sometimes when they are rushed to finish an order that sometimes stuff like like happens.
The wood is shaped for the handle by hand and smoothed and stained and clear coated. The cracks we do apologize about.

I have been looking into other ways to do this sword because unless the wood is treated now and again with Boiled Linseed Oil it will dry and when wood dries, it shrinks and as tight as our handle and tangs fit. I do not like this problem. I will be buying up large amounts of Boiled Linseed Oil to ship so they can treat all the wood handles once complete.
But please call Jason and let him know what you want to do and I can open once and treat it here and get a replacement out to you, but in all fairness you will need to go through him.

But I agree with Daniel, posting like this is not good, we have sold hundreds of these and the Maintz, and occasionally things happen. But we and AoV have good customer service.

Believe me it was not planned that way.
Trust me. I wished we never had bad things happen, but then we would not be human, I refuse to be a machine. ;D

Pictures man, Pictures! Every time I make a return, I take a picture of the damage. That way people know I'm not lying. I'm not saying you are lying, but we need pictures to be certain.

And stop with the capital letters. No need for yelling, we can hear you fine.

i agree with clyde accidents happen but the can be fixed

Yeah got your PM didn't appreciate it, don't do it again. You had a single bad experience and that swears you off for good? That is a bit of a ridiculous position to take, there are many many members who have had great experiences and Clyde and the AoV guys and Paul are some of the best guys around, so maybe take three seconds to think, post pics or be specific to start with. It would get you better responses. You also might want to watch your language, just a friendly reminder that this is a friendly family forum.